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guenine microsoft problem RRS feed

  • Question

  • hello , i have a problem with my verion of microoft they ay all the time you may a victim of conterfeiting oftware pleae help me Diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid Product Key
    Validation Code: 8
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-KMDMC-XVDKQ-MYG4W
    Windows Product Key Hash: MiiHkO3ic+d0p4BzyIQqRvjCdA4=
    Windows Product ID: 55274-640-9066034-23482
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: {744C19DA-796A-455A-A7F0-4717D3184B7E}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 8
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office XP Professional with FrontPage - 114 Blocked VLK 2
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{744C19DA-796A-455A-A7F0-4717D3184B7E}</UGUID><Version>1.9.0006.1</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-MYG4W</PKey><PID>55274-640-9066034-23482</PID><PIDType>1</PIDType><SID>S-1-5-21-1757981266-115176313-725345543</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>OptiPlex GX260               </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A06</Version><SMBIOSVersion major="2" minor="3"/><Date>20030428000000.000000+000</Date></BIOS><HWID>526E304F01842E52</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>E. Europe Standard Time(GMT+02:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/></GANotification></MachineData>      <Software><Office><Result>114</Result><Products><Product GUID="{90280409-6000-11D3-8CFE-0050048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office XP Professional with FrontPage</Name><Ver>10</Ver><Val>39476F84C4B4004</Val><Hash>4iCnywwNW1w4s9ukTIwGMGxyGic=</Hash><Pid>54185-640-0000025-17714</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="10" Result="114"/><App Id="16" Version="10" Result="114"/><App Id="17" Version="10" Result="114"/><App Id="18" Version="10" Result="114"/><App Id="1A" Version="10" Result="114"/><App Id="1B" Version="10" Result="114"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 1B1DC:Dell Inc|10008:Microsoft Corporation|1B1DC:Microsoft Corporation
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

    think a lot
    Tuesday, April 28, 2009 10:59 PM

Answers

  • Hello LadyKimo,


    Thank you for posting your Microsoft Genuine Advantage Diagnostic Tool information. We are sorry to hear about the situation you are currently experiencing. The diagnostic results help our team in determining the root cause of your issue. 

    The XP Professional and Office XP Professional with FrontPage product keys installed on this computer were not assigned by Microsoft. The Product Keys are counterfeit and was most likely generated by a Product Key generator. Product keys are only allowed to be used on one computer unless otherwise specified in the End User Licensing Agreement (EULA).  

    There are situations which can cause Windows XP to become non-genuine. Let me give one example.  Customers have taken in their systems for service along with all the software received when purchasing their system. The customer picks up the system and viola’ no problems whatsoever until they need to download an update. Suddenly their system is non-genuine. The customer's computer was not installed with their software but either a blocked Volume Licensing Key (VLK) or a Keygen’d Product Key. Also the software could work for several weeks, months, or even a year or more then suddenly become blocked. 

    This is why you may be seeing the "Software Counterfeiting" messages on your computer. You will need to uninstall both XP Professional and Office XP before any further complications occur from being non-genuine.

    Under NO circumstances should someone try to download/distribute ISO images for software from a P2P file sharing site or use a second-hand burned copies of software. Research has shown that about half of the software copies available on P2P download sites are infected with root kits, spyware, Trojans, and other potentially harmful malware. One file in particular was very alarming.  This file was an administrator account giving the attacker full control over both your system and data.  I would be very concerned about your system integrity because Windows is non-genuine.

    As a customer there are several options available for you to get to a “Genuine” status. For details on the ways to get “Genuine”, see the web page that outlined your validation failure details. It will provide all of the possible steps which you can take. Here is the link:

    http://www.microsoft.com/genuine

    If this comes as a total surprise to you, please visit the retailer where you purchased the computer or operating system/Office and let them know the operating system is a counterfeit copy.  Request they immediately reimburse you and/or provide a Genuine Copy.

    Windows Genuine Advantage (WGA) is here to help protect YOU, our valued customer. It is important for more people like you, who have become victims, to report piracy at the following link:

    http://www.microsoft.com/piracy/reporting/default.aspx

    Microsoft legal will follow up on all leads provided.  Submitting piracy reports will assist in stopping unscrupulous business practices.  You may be eligible for free software if you have high quality counterfeit discs. 

    Again, we are sorry to hear about your situation. Please be sure to backup or otherwise off-load any data from the hard disk because a clean installation/re-imaging will destroy all personal user data on the hard drive.

    Thank you for visiting the Windows Genuine Advantage (WGA) program forum.



    Thank you,


    Stephen


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Tuesday, April 28, 2009 11:42 PM
    Tuesday, April 28, 2009 11:37 PM

All replies

  • Hello LadyKimo,


    Thank you for posting your Microsoft Genuine Advantage Diagnostic Tool information. We are sorry to hear about the situation you are currently experiencing. The diagnostic results help our team in determining the root cause of your issue. 

    The XP Professional and Office XP Professional with FrontPage product keys installed on this computer were not assigned by Microsoft. The Product Keys are counterfeit and was most likely generated by a Product Key generator. Product keys are only allowed to be used on one computer unless otherwise specified in the End User Licensing Agreement (EULA).  

    There are situations which can cause Windows XP to become non-genuine. Let me give one example.  Customers have taken in their systems for service along with all the software received when purchasing their system. The customer picks up the system and viola’ no problems whatsoever until they need to download an update. Suddenly their system is non-genuine. The customer's computer was not installed with their software but either a blocked Volume Licensing Key (VLK) or a Keygen’d Product Key. Also the software could work for several weeks, months, or even a year or more then suddenly become blocked. 

    This is why you may be seeing the "Software Counterfeiting" messages on your computer. You will need to uninstall both XP Professional and Office XP before any further complications occur from being non-genuine.

    Under NO circumstances should someone try to download/distribute ISO images for software from a P2P file sharing site or use a second-hand burned copies of software. Research has shown that about half of the software copies available on P2P download sites are infected with root kits, spyware, Trojans, and other potentially harmful malware. One file in particular was very alarming.  This file was an administrator account giving the attacker full control over both your system and data.  I would be very concerned about your system integrity because Windows is non-genuine.

    As a customer there are several options available for you to get to a “Genuine” status. For details on the ways to get “Genuine”, see the web page that outlined your validation failure details. It will provide all of the possible steps which you can take. Here is the link:

    http://www.microsoft.com/genuine

    If this comes as a total surprise to you, please visit the retailer where you purchased the computer or operating system/Office and let them know the operating system is a counterfeit copy.  Request they immediately reimburse you and/or provide a Genuine Copy.

    Windows Genuine Advantage (WGA) is here to help protect YOU, our valued customer. It is important for more people like you, who have become victims, to report piracy at the following link:

    http://www.microsoft.com/piracy/reporting/default.aspx

    Microsoft legal will follow up on all leads provided.  Submitting piracy reports will assist in stopping unscrupulous business practices.  You may be eligible for free software if you have high quality counterfeit discs. 

    Again, we are sorry to hear about your situation. Please be sure to backup or otherwise off-load any data from the hard disk because a clean installation/re-imaging will destroy all personal user data on the hard drive.

    Thank you for visiting the Windows Genuine Advantage (WGA) program forum.



    Thank you,


    Stephen


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Tuesday, April 28, 2009 11:42 PM
    Tuesday, April 28, 2009 11:37 PM
  • Hi LadyKimo,


    Also I noticed you have a Dell OptiPlex GX260. Did you receive the Recovery Media Disk at the time you purchased this computer? Another solution is to contact Dell Technical Support at (800) 624-9896 and request them to send you the recovery media disks. Please remember before you re-install Windows back up all of your files. Below is contact information for Dell. Since the telephone number and websites are not maintained by Microsoft we cannot make any warranty as to their validity.



    Take care,


    Stephen :-)

    Welcome To Dell Support
     http://support.dell.com/support/index.aspx?c=us&l=en&s=gen

    Dell Community Forums

    http://en.community.dell.com/

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    http://support.dell.com/support/topics/global.aspx/support/dellcare/en/backupcd_form?c=us&cs=19&l=en&s=dhs&redirect=1

     

    Restoring Your Computer´s Software to the Factory Settings

    http://support.dell.com/support/topics/global.aspx/support/dsn/en/document?c=us&l=en&s=gen&docid=3E48AE3870775D64E040A68F5B2877D4&journalid=42D67CDF2508563DE040A68F5A28695C&Query=&SystemID=&ServiceTag=&contenttype=&os=&component=&lang=&doclang=&toggle=&dl=



    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    Tuesday, April 28, 2009 11:42 PM