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Why is my Window 7 now reporting as not genuine? RRS feed

  • Question

  • Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-MDYY8-G8P9M-XBD2W
    Windows Product Key Hash: pekCOhCQV80YGwwEEQ6b6lZi85g=
    Windows Product ID: 00359-112-0384132-85061
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {0BC497E4-EDD4-4FB2-9C2D-7143EDE08026}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110408-1631
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Ultimate 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{0BC497E4-EDD4-4FB2-9C2D-7143EDE08026}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-XBD2W</PKey><PID>00359-112-0384132-85061</PID><PIDType>5</PIDType><SID>S-1-5-21-3790465088-3703707117-2904184759</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0602   </Version><SMBIOSVersion major="2" minor="5"/><Date>20090804000000.000000+000</Date></BIOS><HWID>A70F3707018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002E-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Ultimate 2007</Name><Ver>12</Ver><Val>185F5F76CAA7F7A</Val><Hash>yc6XbZsdgVuGbyToh0F5CttTKGk=</Hash><Pid>81608-957-3206505-65117</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00170-112-038413-00-1033-7601.0000-1992011
    Installation ID: 002644279486613511508284921252259996415475272165275733
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: XBD2W
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 7/18/2011 8:26:06 PM

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0000000000000040
    Event Time Stamp: 7:17:2011 15:37
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui


    HWID Data-->
    HWID Hash Current: OgAAAAIABgABAAEAAAADAAAAAQABAAEA6GFcb0g21oOMJka8aGWENLwgHIhe+l5cmojO2M1YjCxGyg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   A_M_I_  OEMAPIC
      FACP   A_M_I_  OEMFACP
      HPET   A_M_I_  OEMHPET
      MCFG   A_M_I_  OEMMCFG
      OEMB   A_M_I_  AMI_OEM
      OSFR   A_M_I_  OEMOSFR
      SSDT   DpgPmm  CpuPm

     

    Tuesday, July 19, 2011 12:34 AM

Answers

  • "jnees1" wrote in message news:d3db7f15-190f-4257-8230-24a269ec12aa...

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-MDYY8-G8P9M-XBD2W
    Windows Product Key Hash: pekCOhCQV80YGwwEEQ6b6lZi85g=
    Windows Product ID: 00359-112-0384132-85061
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010300.1.0.003

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0000000000000040
    Event Time Stamp: 7:17:2011 15:37
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui

     

     


    Your problem is that you have a file or registry corruption - see the error highlighted above.
    You may be able to fix this using the System File Checker
    it will attempt to replace the broken file and any others it finds.
    System File Checker - Instructions
    Click on the Start button
    type in the Search  box
    CMD.EXE
    right-click on the only file that is found
    Select Run as Administrator
     - the Elevated Command Prompt window should pop up
    At the Command prompt, type
     
    SFC   /SCANNOW
     
    and hit the Enter key
    Wait for the scan to finish - make a note of any error messages - and then reboot.
     
    run another MGADiag report, and post the results.
     
    ...
    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, July 19, 2011 9:27 AM
    Moderator

All replies

  • Windows 7 disk was purchased at a local STAPLES Store.
    Tuesday, July 19, 2011 4:02 AM
  • "Vegan Fanatic" wrote in message news:b4e3474e-fce3-4e38-a203-ef54117c9ad4...

    Where did you get your windows disk from?

    I am thinking you got it from eBay or another such source.

    Your CD-Key looks like one from Technet or MSDN.

     


     


    This is NOT an MSDN/TechNet key - please learn a little about what your are posting before making unsubstantiated posts here in the same manner that you do elsewhere, simply to get your links advertised.

     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, July 19, 2011 9:24 AM
    Moderator
  • "Vegan Fanatic" wrote in message news:d83681c8-f686-46ae-9548-23651876a320...

    Some of the keys similar to yours are MSDN or Technet so that is why I asked.

     

    OK if it continues to report as not genuine

    press windows+r then enter slui

     

    this will make windows reactivate

    if that fails use the phone option

     

    and do not enter anything, speak to a person and explain the situation

     


    <speechless> 

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, July 19, 2011 9:25 AM
    Moderator
  • "jnees1" wrote in message news:d3db7f15-190f-4257-8230-24a269ec12aa...

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-MDYY8-G8P9M-XBD2W
    Windows Product Key Hash: pekCOhCQV80YGwwEEQ6b6lZi85g=
    Windows Product ID: 00359-112-0384132-85061
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010300.1.0.003

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0000000000000040
    Event Time Stamp: 7:17:2011 15:37
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui

     

     


    Your problem is that you have a file or registry corruption - see the error highlighted above.
    You may be able to fix this using the System File Checker
    it will attempt to replace the broken file and any others it finds.
    System File Checker - Instructions
    Click on the Start button
    type in the Search  box
    CMD.EXE
    right-click on the only file that is found
    Select Run as Administrator
     - the Elevated Command Prompt window should pop up
    At the Command prompt, type
     
    SFC   /SCANNOW
     
    and hit the Enter key
    Wait for the scan to finish - make a note of any error messages - and then reboot.
     
    run another MGADiag report, and post the results.
     
    ...
    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, July 19, 2011 9:27 AM
    Moderator
  • On a side note: I looked up this Product Key and it shows as a Valid and Genuine retail key.

    It is not and MSDN or Technet Product key.

     

    Thank you


    Darin MS
    Tuesday, July 19, 2011 9:43 PM
  • Vegan Fanatic and Darin,

     

    Thanks for your assistance. I ran windows+r  slui to reactivate. I ran the sfc / scannow and got 100 verification with the message "Windows Resource Protection did not find any Integrety violations."

    Below is my latest MGADiag report after all that (no change on the tampered File). Everything I have read states I need to do a reinstall (clean) of the windows 7 Home Professional (trying to avoid this). Here is a quick question: If I were to upgrade to Windows 7 Professional  (not a clean install) would/could that fix the problem?

     

    Thanks

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-MDYY8-G8P9M-XBD2W
    Windows Product Key Hash: pekCOhCQV80YGwwEEQ6b6lZi85g=
    Windows Product ID: 00359-112-0384132-85061
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {0BC497E4-EDD4-4FB2-9C2D-7143EDE08026}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110408-1631
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Ultimate 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{0BC497E4-EDD4-4FB2-9C2D-7143EDE08026}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-XBD2W</PKey><PID>00359-112-0384132-85061</PID><PIDType>5</PIDType><SID>S-1-5-21-3790465088-3703707117-2904184759</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0602   </Version><SMBIOSVersion major="2" minor="5"/><Date>20090804000000.000000+000</Date></BIOS><HWID>A70F3707018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002E-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Ultimate 2007</Name><Ver>12</Ver><Val>185F5F76CAA7F7A</Val><Hash>yc6XbZsdgVuGbyToh0F5CttTKGk=</Hash><Pid>81608-957-3206505-65117</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00170-112-038413-00-1033-7601.0000-1992011
    Installation ID: 002644279486613511508284921252259996415475272165275733
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: XBD2W
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 7/19/2011 6:17:57 PM

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0000000000000040
    Event Time Stamp: 7:17:2011 15:37
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui


    HWID Data-->
    HWID Hash Current: OgAAAAIABgABAAEAAAADAAAAAQABAAEA6GFcb0g21oOMJka8aGWENLwgHIhe+l5cmojO2M1YjCxGyg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   A_M_I_  OEMAPIC
      FACP   A_M_I_  OEMFACP
      HPET   A_M_I_  OEMHPET
      MCFG   A_M_I_  OEMMCFG
      OEMB   A_M_I_  AMI_OEM
      OSFR   A_M_I_  OEMOSFR
      SSDT   DpgPmm  CpuPm

     

    Tuesday, July 19, 2011 10:27 PM
  • "jnees1" wrote in message news:c583c7a1-67d3-4f72-a3d6-8cba18b9514c...

    Vegan Fanatic and Darin,

     

    Thanks for your assistance. I ran windows+r  slui to reactivate. I ran the sfc / scannow and got 100 verification with the message "Windows Resource Protection did not find any Integrety violations."

    Below is my latest MGADiag report after all that (no change on the tampered File). Everything I have read states I need to do a reinstall (clean) of the windows 7 Home Professional (trying to avoid this). Here is a quick question: If I were to upgrade to Windows 7 Professional  (not a clean install) would/could that fix the problem?

     

    Thanks

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-MDYY8-G8P9M-XBD2W
    Windows Product Key Hash: pekCOhCQV80YGwwEEQ6b6lZi85g=
    Windows Product ID: 00359-112-0384132-85061
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010300.1.0.003

     

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0000000000000040
    Event Time Stamp: 7:17:2011 15:37
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui

     

     


    Your problem is still the tampered file.
     
    This may perhaps be due to a failed Windows update - please check your Updates History, and see if any installed updates coincide with the time the problem began.
     
    There is NO need to do a clean reinstall - at worst you should be able to do a repair install using your Retail disk.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, July 19, 2011 10:41 PM
    Moderator
  • "Vegan Fanatic" wrote in message news:98c184e6-dca3-4d70-9951-0842ed369648...

    Insert your windows DVD and boot it up and select repair when you see the option

     


    That will do nothing on its own - you need to have the proper diagnosis and repair methodology for it.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, July 20, 2011 9:47 AM
    Moderator
  • "Vegan Fanatic" wrote in message news:f522a8a1-b18f-47d7-9461-f18052104500...

    Sometimes it works, sometimes it does not.

     


    What you wrote will never, and can never work for the simple reason that the problem is not related to the ONLY auto-repair in the system - that of startup repair.
    Please learn a little about operating systems before attempting to assist people in their maintenance and repair.
     
    Also - if what I suspect you mean is to do a repair install, your instructions are wrong - and even if right, they will NOT work with an OEM disk, which will immediately start a full reformat/reinstall, destroying the user's data.
     
    Again - the OS is now at the SP1 level, while the machine will have come with RTM, and you cannot do a repair on an SP1 system with an RTM disk anyhow.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, July 20, 2011 12:51 PM
    Moderator
  • "Vegan Fanatic" wrote in message news:13ba44d2-a18f-4269-b440-c7367984d702...

    I have an SP1 DVD

     

    I suggest the OP backup again and this time be more careful with the machine.

     

    I suggest maybe 2 copies of backup given the mess evident.

     

    The problem is not an obvious one - and may not be noticed until well after old backups are deleted.
    Most people only have the DVD that shipped with their system (most of which come with no DVD), or the Recovery System that shipped with it (assuming that they didn't lose it by accident or design). Some people may have the Retail or OEM disks that hey bought - but when an SP is installed that becomes as much use as a chocolate teapot for anything other than a clean install unless one is prepared to uninstall the SP and all  later updates (which can have severe consequences, also)
     
    I suggest that you stop reaching for excuses.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, July 20, 2011 1:17 PM
    Moderator
  • "Vegan Fanatic" wrote in message news:28d25328-1426-4e16-b73c-2db3f928529a...

    That is not an excuse

     

    I agree the problem is difficult due to the tampered file problem. My concern is that there may be other files that have been tampered that are not indicated by the WGA tool.

    The system file checker is imperfect too.

    For this reason I suggest backup and clean install

     

    After updates are finished install MSE from the options and hope for best.

    ...and now you're changing your tune. First it was 'repair it', and now it's 'reformat it'!
     
    One never needs to 'hope for the best' - with a modicum of care a system can be kept (serious-) error-free until a physical breakdown occurs - then all bets are off.

    No-one said that SFC was perfect  - or even implied it.
     
    Some people have reasons for not wanting to do a backup and reinstall, and some can't, for other reasons.
     
    I agree that troubleshooting the tampered file problem may not be easy - but it's often the quickest way to get a system functioning properly again. As to other problems, the will 'come out in the wash', or may never be seen.
     
    Reinstalling a system is ALWAYS the last resort for a system that's been in use for any length of time. In a home environment, the costs of creating a backup and doing a reformat/reinstall can considerably exceed the costs of troubleshooting, and can take weeks to get back to where you were (and still end up with the same problem because you made the same mistake along the way).
    In a corporate machine running a standard corporate image, it should pretty much be the first resort as costs of troubleshooting can immensely exceed the costs of re-imaging.
     
    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, July 20, 2011 1:46 PM
    Moderator
  • "Vegan Fanatic" wrote in message news:3461e2cd-852a-46cb-b4fa-e3577c90b935...

    Its easier and less complex to backup and install fresh.

    Its also cheaper as having an MVP come over and fix it is not cheap.

     

     


    WTF is it with you and being an MVP?
    An MVP is not necessarily any more good than an adequate technician, with or without certificates to prove it.
    It ONLY means that one has come to MS's attention as someone who likes to assist, and (usually - there are exceptions) has a good grasp of their chosen subject matter.
    It does NOT mean that everything they say is correct, and it does NOT mean that they will, can, or should, get jobs that 'mere mortals' cannot.
    It most especially does NOT mean that they are competent to do anything in any other area than their chosen specialty - and that may or may not be indicated by the area in which the award is given (I know MVP's who've been shuffled around at least four disciplines - one I can think of who was in three different tracks within one award year, because none of them actually knew what he did)

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, July 20, 2011 2:09 PM
    Moderator
  • "Vegan Fanatic" wrote in message news:2aa42103-1391-4d24-be44-062ef9c29d49...

    Noel, can you stop with the arrogance. I am still leaning lots and I am far from perfect.

    Constructive criticism is far more effective.

     


    If you stop learning, you're dead.
    There's a lot about the WGA stuff that I don't know - and every day I learn more about how much I don't know.
     
    I tried constructive criticism with you earlier - it didn't work.
    Others have also tried - that didn't work.
     
    Stick to your specialty, which you must be reasonably good at, to have come to MS's notice, rather than posting in areas where it's obvious that you have limited knowledge, and less experience.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, July 20, 2011 4:16 PM
    Moderator
  • "Vegan Fanatic" wrote in message news:13b796d5-81f8-4b43-b72a-73682e1e259f...

    I basic familiarity of how activation works etc for the purposes of helping novice users keep their OS running correctly.

    Most of the time the slui tool does the job. When it does not its hard to fix. Best would be a remote desktop so I could copy new files as needed to repair the machine. That is fee liable.

     

    Incorrect - SOME of the time SLUI (which is NOT a tool, it's a Wizard) does the job - but only when used properly.
    SLUI is not what does the trick in most cases anyhow, it's the call to the activation center afterwards, where the operator  walks the OP through the steps to a fix.
     
    When it doesn't work, and the activation operator is clueless, it's often a 2-minute fix after looking at the MGADiag report (which is why I ALWAYS ask for it first), or a case of a Blocked Key for whatever reason. (or a known interference, such as the current one with Avast in Vista, which Avast are being rather slow at fixing - or we are still getting the early 'dead-bodies' 3 months later)
    A minority of cases have hard-to-fix faults - like the one in this case. However, the reason they are hard-to-fix is that 'experts' never manage to get their hands on an affected machine to see what the problem is in real-time, or to duplicate the problem on their own machines.
    Only by looking at a lot of cases, and trying various things which we *know* will  not hurt the poster's data can we hope to fix them in these forums (and it's common that when posters arrive here they've already done some potentially ruinous 'repairs' such as running Registry 'Cleaners' with nasty consequences).
    If we fail, then we pass them to the MS WGA specialists, who may well tell the client that a reinstall of some kind is necessary. Hopefully if that happens enough, then a KB article will come out of it, to which we can then refer people, or a patch will be made to the system so that the error doesn't happen any more. 
     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, July 20, 2011 5:00 PM
    Moderator
  • "Vegan Fanatic" wrote in message news:00531da0-92d3-4cad-9b26-6671145f0d43...

    SLUI 4

    will directly bring up the phone activation

     

    I agree the activation clerks are not IT trained

    I have searched for better QB articles, but not many on the activation issues when there are this type of issue.

     

    For activations I also ask for WGA reports as this gives me a baseline for retail/OEM etc.

     

    Those so-called registry cleaners are horrible pieces of crap. I have seen some thrash a system to the point where it was useless.

     


    ...and the other 9 SLUI options?
     
    A list I ran of a couple of years back....
    <...for Vista OEM_SLP>
    the bare SLUI  command seems to self-activate on my OEM  version - or at least I get a 'Activation Successful' window.
    'SLUI 1' appears to do the same thing
    'SLUI 2' puts an 'Activate Now' icon in the Notification area - which is brings up the standard Grace Period Activation wizard
    3 brings up the 'change key' wizard
    4 brings up the telephone activation wizard
    5 brings up the online-activation wizard
    6  brings up a message 'You have completed the Internet Connection Wizard. You can activate your copy of  Windows now' - with a UAC button for activation 
    7 brings up the 'You must activate windows today to continue using all features' thingy in the Notification Area - which if clicked on brings up the Activate Now wizard
    8 seems to be the same as 7
    9 brings up the Grace period expired Activation wizard.
    All other variants (0, ha, &ha, a ....) I tried brought up the same result as the SLUI alone did.
    </>

    The same holds true for Win7, AFAIK - I haven't tested it with a Retail version to see if there's any differences (for some fairly obvious reasons)

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, July 20, 2011 6:28 PM
    Moderator
  • Um, wasn't there a OP asking for help in this thread? :-)

     

    While I am (very) happy that you two are having a constructive dialog, I fear that the OP might have been scared off by the Wall-O-Posts from you two :-)

     

    jnees1: if you are still looking at this thread, would you update us on the current status of the issue? (is it still occurring and if so, post another Diagnostic Report)

     

    Thank you,


    Darin MS
    Friday, July 22, 2011 9:27 PM
  • Hi Vegan Fanatic,

      I have no problem with you Contributing in these forums (Another MVP would be great) but just be aware that that we have a number of Non-MVPs, in these forums, that have been helping people here for a long time.  If any Contributor can help a customers correctly fix their issue, they are valuable, in my opinion, regardless of if they have an MVP by their name or not.

     

       WGA is a tricky part of Windows to troubleshoot. There isn't much documentation on the subject, for obvious reasons, and without looking at a Diagnostic Report (which also doesn't have much documentation), almost all non-genuine issues look the same.  Because of this, we all (myself included) had to (and still have do) learn as we go.  If you plan on sticking around in these forums, I recommend keeping an eye on Noel, Myself and the other regular Contributors in these forums. When we post we not only provide the most likely fix for an issue, but we also try to explain how we came to that conclusion. (we don't always do this but it's something I encourage and I try to as much as possible).

     

    Thank you,


    Darin MS
    Friday, July 22, 2011 10:25 PM
  • i agree with Darin. I've been trying to learn about WGA for several months. I can now identify and provide solutions for the easy problems. I've currently been able to identify all the problems in the report(if I read carefully) however providing proper solutions is very difficult without the extensive experience of some of the folks here. If you read the stickies and browse through the forums it sometimes seems there are hundreds of different problems and solutions. 

     

    Vegan fanatic,

    It would be worth your while to browse through the old posts and observe. You should be impressed. I also find the apparent advertising annoying and unprofessional for this forum. The following is meant as constructive criticism so please don't be insulted. There is an MVP on the answers forum that frequently throws poo at the wall to see if anything sticks. Don' be like that. Have good rational for your answers.

     

    Darin'

    I would like to see a section on the forum for these kind of debates and information sharing as well as learning assistance. I have no idea how to implement such a thing or if it would work. Hopefully a place where it would not interfere or confuse the op.

     

    Thanks for listening

    George

    Friday, July 22, 2011 11:27 PM
    Answerer
  • no indication of a hardware problem. 
    Saturday, July 23, 2011 1:07 AM
    Answerer
  • There are a multitude or reasons. registry cleaners, malware, overzealous antivirus programs, crappy written third party software, activation hacks etc. I don't think anyone knows. No one has been able to duplicate the corrupt file problem. Darin, Noel and a very few others are able to provide a viable solution that fixes the problem. I'm trying to become one of them. (will likely take years.)

     

    You have thrown 8 solutions against the wall and nothing stuck. Perhaps you can provide rational of why this is a hardware problem and what to do to fix it which is the op's goal. He wants his problem solved and throwing poo at the wall doesn't do it.

     


    Saturday, July 23, 2011 1:35 AM
    Answerer
  • That is in a different thread that you have responded to.

    http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/7b04c826-edd4-4546-be1a-ca42501f7a58

    the op here did not provide any information of his issues. Just an MGA report.

     

    Apologies to the op for cluttering up his thread. this discussion is going nowhere and the op has no solution other than the info provided by Noel.


    Saturday, July 23, 2011 1:49 AM
    Answerer