locked
Bug with the Notes Entity owner RRS feed

  • Question

  • We have been having a weird bug with the Notes entity in CRM. When a user creates a Note in any entity, the name of the user is always displayed above the note (to indicate who the author of the note is). Lately the name has been changing to other users.

    Example:

    User A creates a Note in any entity and Saves/Closes the entity.
    User B opens the entity and makes any change to the entity (no changes made to the Note) and Saves/Closes the entity.
    User C opens entity, Note now displays User B as the author.

    Anyone else run into this?

    Wednesday, March 6, 2013 7:21 PM

Answers

  • Then it could be a bug for CRM online. You could rise it to MS.

    If the answer helped you, remember to mark it as answer.

    Wednesday, March 6, 2013 8:28 PM
    Moderator

All replies

  • Do you have any workflow or plugin on the note entity?

    If the answer helped you, remember to mark it as answer.

    Wednesday, March 6, 2013 7:39 PM
    Moderator
  • No. Not on the Note Entity itself.

    Wednesday, March 6, 2013 7:47 PM
  • I have tested it for on-premise. It is not a bug. Are you using CRM online?

    If the answer helped you, remember to mark it as answer.

    Wednesday, March 6, 2013 8:11 PM
    Moderator
  • Yes, using CRM Online. Latest release.
    Wednesday, March 6, 2013 8:22 PM
  • Then it could be a bug for CRM online. You could rise it to MS.

    If the answer helped you, remember to mark it as answer.

    Wednesday, March 6, 2013 8:28 PM
    Moderator
  • Yes i have, we run off Dynamics 2013. It is annoying, i see notes created by me, when i haven't even created the opportunity or note for it. I have also noticed it sometimes changes the already existing notes on there to me. I am a system administrator as well. We are using CRM online as well. It's annoying.
    Wednesday, September 3, 2014 12:56 AM
  • Just changing fields of the record does not seem to make a change when I am testing, but re-assigning the record will.

    The Notes displayed in the "social pane" include the name of the last user to modify them, not the creator (for whatever reason).

    If user A creates a record, and B adds a Note to it, it will display B's name.

    If C edits the record, the Note is unchanged and shows B's name.

    If D assigns the record to E, then the cascading behaviors in the relationship between the parent entity and the Note will also re-assign the Note to E.

    Any user viewing the record will see that D was the last to change the Note, since they caused it happen.

    You can modify the cascading relationships so that the Assign action does not cascade down to Notes (likewise other records such as Activities, if you choose).


    Hope this helps.
    Adam Vero, Microsoft Certified Trainer | Microsoft Community Contributor 2011
    UK CRM Guru Blog

    Saturday, September 6, 2014 3:16 PM