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My valid Windows 7 licence is now saying that it is not genuine. RRS feed

  • Question

  • I installed a genuine copy of Windows 7 Professional last week.  The software was pre-ordered from a reputable company (Currys), so am certain that is it genuine.

    I used the software successfully for a week without a problem.

    My motherboard was then diagnosed with a problem, requiring it to be returned to the manufacturer and replaced.  Before doing so, I took a clone of my 'C' drive.  I replaced my motherboard with a brand new, identical motherboard (Gigabyte), and re-stored the cloned C drive.

    I am now being told that I don not have a genuine version of Windows.  But it is exactly the same one, installed on exactly the same machine, and activated just a week ago.

    How do I resolve this?  Validation Info given below:


    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50

    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-7GRCG-PM64R-X9QTV
    Windows Product Key Hash: Ox4V8hqrAgIHbBthW5G3opPaYw4=
    Windows Product ID: 00371-177-1985093-85272
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.048
    ID: {316A8005-F3A7-4222-9D8F-E0D237E5A6DD}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7600.win7_rtm.090713-1255
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{316A8005-F3A7-4222-9D8F-E0D237E5A6DD}</UGUID><Version>1.9.0011.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-X9QTV</PKey><PID>00371-177-1985093-85272</PID><PIDType>5</PIDType><SID>S-1-5-21-4048112553-2777939191-4183450223</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>EX58-UD3R</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>FB </Version><SMBIOSVersion major="2" minor="4"/><Date>20090504000000.000000+000</Date></BIOS><HWID>46BB3607018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1333, 5) Microsoft VBScript runtime error: Permission denied

    HWID Data-->
    N/A, hr = 0x80070005

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            GBT           GBTUACPI
      FACP            GBT           GBTUACPI
      HPET            GBT           GBTUACPI
      MCFG            GBT           GBTUACPI
      EUDS            GBT          
      TAMG            GBT           GBT   B0
      SSDT            INTEL        PPM RCM




    Cheers,
    Don
    Saturday, December 12, 2009 5:41 PM

Answers

  • While the drive and motherboard may be the same hardware models each one has its own unique ID.
    Since the unique IDs don't match, Windows thinks it's on a different system.

    Believe it or not most economic losses from application and OS piracy are in the business sector, where companies often buy a single license for a software package to install on tens to thousands of identical machines, and smaller manufacturers attempt to ship as many systems as they can with as few licenses as they can.
    Windows looks at unique IDs in order to prevent these things from happening.

    In your case I would suggest that you reactivate it and/or call Microsoft and explain the situation. Sadly, there isn't much else we can offer in terms of advice.
    • Marked as answer by Darin Smith MS Monday, December 14, 2009 9:16 PM
    Saturday, December 12, 2009 6:35 PM
  • While the drive and motherboard may be the same hardware models each one has its own unique ID.
    Since the unique IDs don't match, Windows thinks it's on a different system.

    Since this may be the problem, reactivating might not fix the issue.  In that case, reinstalling would be the resolution.

    Thank you,
    Darin MS
    • Marked as answer by Darin Smith MS Monday, December 14, 2009 9:16 PM
    Monday, December 14, 2009 9:16 PM

All replies

  • While the drive and motherboard may be the same hardware models each one has its own unique ID.
    Since the unique IDs don't match, Windows thinks it's on a different system.

    Believe it or not most economic losses from application and OS piracy are in the business sector, where companies often buy a single license for a software package to install on tens to thousands of identical machines, and smaller manufacturers attempt to ship as many systems as they can with as few licenses as they can.
    Windows looks at unique IDs in order to prevent these things from happening.

    In your case I would suggest that you reactivate it and/or call Microsoft and explain the situation. Sadly, there isn't much else we can offer in terms of advice.
    • Marked as answer by Darin Smith MS Monday, December 14, 2009 9:16 PM
    Saturday, December 12, 2009 6:35 PM
  • While the drive and motherboard may be the same hardware models each one has its own unique ID.
    Since the unique IDs don't match, Windows thinks it's on a different system.

    Since this may be the problem, reactivating might not fix the issue.  In that case, reinstalling would be the resolution.

    Thank you,
    Darin MS
    • Marked as answer by Darin Smith MS Monday, December 14, 2009 9:16 PM
    Monday, December 14, 2009 9:16 PM