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School licence gets WGA message "Geographically blocked PID" RRS feed

  • Question

  • Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Geographically blocked PID
    Validation Code: 13
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-BH6W4-3PDCQ-6XBFJ
    Windows Product Key Hash: u6YopsEU+gWE5Qr3N4rZ62ePHsg=
    Windows Product ID: 55274-640-0054156-23873
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: {9B87D944-9536-4B6B-8384-18FDD9088C0D}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-543-80070002_025D1FF3-230-1

    Browser Data-->
    Proxy settings: cachepilot:8000
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{9B87D944-9536-4B6B-8384-18FDD9088C0D}</UGUID><Version>1.9.0027.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-6XBFJ</PKey><PID>55274-640-0054156-23873</PID><PIDType>1</PIDType><SID>S-1-5-21-746137067-1708537768-839522115</SID><SYSTEM><Manufacturer>Shuttle Inc</Manufacturer><Model>SK22V10</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="3"/><Date>20061103000000.000000+000</Date></BIOS><HWID>B34C360701842079</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData>      <Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 1005B:Shuttle Inc
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A
    Wednesday, June 16, 2010 10:38 AM

Answers

  • Hello MRQ7,

    If the computer does not have a base license for Windows, then regardless of whether the installation of a Volume License copy of Windows reports as Genuine or not, the computer is not properly licensed to run a Volume License of Windows, because Volume Licenses are upgrades only.  If there is no Genuine base license to upgrade, there can be no Genuine Volume License.

    My suggestion would be to purchase and install a qualifying base license for Windows (most often OEM XP Pro), and then use your organization's genuine Volume Licensing upgrade to upgrade the installation to a Genuine Volume License.

    If you need assistance determining whether your organization has a current and valid Volume Licensing Agreement with Microsoft, click on the Contact a Specialist link on the right side of this page:  http://www.microsoft.com/licensing/


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Thursday, June 17, 2010 2:37 PM

All replies

  • Hello MRQ7,

    Does the computer have a Certificate of Authenticity (CoA) affixed to it for Windows?  If so, please tell us the version and edition of Windows listed on the CoA.  Do not post the product key.

    Or, do you have the mateirals that would come in a retail packaged product of Windows?  If so, look for the CoA on the boxtop of the package.  Tell us what version and edition of Windows is listed on it.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Wednesday, June 16, 2010 12:39 PM
  • It's a custom built PC that was built before I started working here :)
    Wednesday, June 16, 2010 12:44 PM
  • Hello MRQ7,

    If the computer does not have a base license for Windows, then regardless of whether the installation of a Volume License copy of Windows reports as Genuine or not, the computer is not properly licensed to run a Volume License of Windows, because Volume Licenses are upgrades only.  If there is no Genuine base license to upgrade, there can be no Genuine Volume License.

    My suggestion would be to purchase and install a qualifying base license for Windows (most often OEM XP Pro), and then use your organization's genuine Volume Licensing upgrade to upgrade the installation to a Genuine Volume License.

    If you need assistance determining whether your organization has a current and valid Volume Licensing Agreement with Microsoft, click on the Contact a Specialist link on the right side of this page:  http://www.microsoft.com/licensing/


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Thursday, June 17, 2010 2:37 PM