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CRM 2013 E-mail server side sync fails with 'An unknown error occurred while receiving email' RRS feed

  • Question

  • Hopefully someone can help me out with getting the new Server Side Synchronization feature in CRM 2013 configured and working properly.  I've tried a number configuration but all of them have failed with one of the messages shown below.  Looking at trace logs has resulted in head banging as no detail is provided for the 'unknown' error that's being thrown.  Has anyone else encountered issues with configuring the Server Side sync for Outlook.com or Gmail?  If so, were you able to find detailed trace information and/or resolve the issue(s).

    A time-out error occurred while sending the email message "Test Message". The mailbox Test Userhas been disabled for sending email and the owner of the associated email server profile Outlook.comhas been notified.
    Today
    An unknown error occurred while receiving email. The mailbox Test User has been disabled for receiving email and the owner of the associated email server profile Outlook.com has been notified.
    Today
    Wednesday, March 5, 2014 7:02 PM

All replies

  • I am also receiveing the same error
    Thursday, September 11, 2014 7:46 AM
  • I got the same error. Did you find any solution?
    Friday, July 10, 2015 1:44 PM
  • did you find a solution ? i have the same problem
    Monday, January 25, 2016 3:55 AM
  • Hi Eric,

    To be able to use Server Side Sync for Gmail, you need to lower the security settings for the gmail account. I don't know if that issue is present on Outlook.com, I haven't tried to set up sync for Outlook.

    Regards


    Rickard Norström Developer CRM-Konsulterna
    http://www.crmkonsulterna.se
    Swedish Dynamics CRM Forum: http://www.crmforum.se
    My Blog: http://rickardnorstrom.blogspot.se

    Monday, January 25, 2016 8:30 AM
  • Hi Eric,

    To be able to use Server Side Sync for Gmail, you need to lower the security settings for the gmail account. I don't know if that issue is present on Outlook.com, I haven't tried to set up sync for Outlook.

    Regards


    Rickard Norström Developer CRM-Konsulterna
    http://www.crmkonsulterna.se
    Swedish Dynamics CRM Forum: http://www.crmforum.se
    My Blog: http://rickardnorstrom.blogspot.se


    hi,, Gmail for me is working good, but my corporate email accounts does not work, i have that problem,, we can i to set lower security ?
    Monday, January 25, 2016 1:38 PM