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Validated via the web but still having issues RRS feed

  • Question

  • Hello,
    When attempting to download a template using Excel, New, Templates, I choose a MS template off the web.  The Microsoft Office Genuine Advantage Validation window pops up, followed by get Genuine window.  I have already validated via the MS validation Genie and have followed your instructions in a previous post.  Results from the Microsoft Genuine Advantage Diagnostic tool to follow.  I am using MS office basic, 2007(OEM)  it seems to think I am using a student teacher addition when I get the not Genuine message.  I do have 2003 student teacher CD but my product key is for the MS Office Basic 2007 CD.  The PC also came preloaded with a trial version of office  2007 on it.  I am able to download the template in Explorer but not through the application I am using.  I have seen this validation error in other MS programs Please advise, thanks!

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x0
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
    Windows Product ID: 89578-OEM-7332157-00061
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {670EC434-80C4-4FD0-AC2B-18A8FCB0D91A}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.080425-1930
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Basic 2007 - 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{670EC434-80C4-4FD0-AC2B-18A8FCB0D91A}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89578-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-2440386242-2380604871-2419126535</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion tx2000 Notebook PC    </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.08    </Version><SMBIOSVersion major="2" minor="4"/><Date>20080418000000.000000+000</Date></BIOS><HWID>9D323507018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0013-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Basic 2007</Name><Ver>12</Ver><Val>7DC8E311EFCC5B0</Val><Hash>oDdQeX/J1m3Z7mJgW0iuaCmA9mM=</Hash><Pid>89445-OEM-6472896-25359</Pid><PidType>4</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002



    Thursday, July 24, 2008 8:35 PM

Answers

  • Jfab,

     

    Please look @ the following Knowledge Base (KB) article http://support.microsoft.com/kb/928218/en-us. Here you will find detailed instructions for removing beta and trail release versions of Office Suite 2007 or program.

     

    Information about activation and conversion of 2007 Microsoft Office system Trials can be located on the following webpage:  http://office.microsoft.com/en-us/help/HA101936151033.aspx

    Please remove the trial version if you are not going to convert it to a perpetual license.  And reinstall the Office 2007 with the genuine product key you have.  Re-validate and let us know what happens from there.

    Lori MS


    Lori MS
    • Marked as answer by Lori MS Monday, July 28, 2008 4:29 PM
    Thursday, July 24, 2008 9:26 PM