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Cannot validate Vista enterprise system (KMS) installed on an OEM (ergo) laptop (license in the computer BIOS is invalid) RRS feed

  • Question

  • Help, seems like I cant validate unless I use the OEM version home basic.

     

    Diagnostic Report (1.7.0069.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x0
    Cached Validation Code: N/A, hr = 0x80004005
    Windows Product Key: *****-*****-X2YGT-QR4M6-4BWMV
    Windows Product Key Hash: TnwCbyf9ehGTwtFVj04JwJukZMg=
    Windows Product ID: 89579-236-0200203-71229
    Windows Product ID Type: 1
    Windows License Type: KMS Client
    Windows OS version: 6.0.6000.2.00010100.0.0.004
    CSVLK Server: N/A, hr = 0x80070002
    CSVLK PID: N/A, hr = 0x80004005
    ID: {5E91FCC1-E870-4FD7-B57A-5C52C84A37A7}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Enterprise
    Architecture: 0x00000000
    Build lab: 6000.vista_rtm.061101-2205
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2920-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{5E91FCC1-E870-4FD7-B57A-5C52C84A37A7}</UGUID><Version>1.7.0069.0</Version><OS>6.0.6000.2.00010100.0.0.004</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-4BWMV</PKey><PID>89579-236-0200203-71229</PID><PIDType>1</PIDType><SID>S-1-5-21-1231923170-3030277870-3891019023</SID><SYSTEM><Manufacturer>To Be Filled By O.E.M.</Manufacturer><Model>To Be Filled By O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>A1221IG6 V3.33</Version><SMBIOSVersion major="2" minor="4"/><Date>20071109000000.000000+000</Date></BIOS><HWID>83313507018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>110907</OEMID><OEMTableID>SLIC1618</OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

     

    Monday, March 31, 2008 2:56 PM

Answers

  • Please review the following to learn how to activate a Volume License version of Windows Vista:

     

    Volume Activation 2.0 Operations Guide:

    http://technet.microsoft.com/en-us/library/cc303274.aspx

     

    How to troubleshoot Volume Activation error codes on Windows Vista-based computers:

    http://support.microsoft.com/kb/938450

     

     

    Monday, March 31, 2008 4:02 PM
    Moderator
  • Hello BigBabyJesus,

     

      As you may know, KMS Client versions of Vista are used by Large Companies, Universities or Government Agencies to easily manage large numbers of Windows installs within their organization.  Typically, KMS licenses are not sold to single users since KMS licenses are sold in quanities of 25 or more.

     

      KMS Clients activate by connecting to a KMS Server located within the orginization's network (i.e. KMS Clients do not connect to Microsoft to activate). I suggest contacting your organization’s Network Admin or IT Dept for assistance in connecting your KMS Client to your organization's KMS Server.

     

    Thank you,
    Darin Smith
    WGA Forum Manager

     

    Tuesday, April 1, 2008 7:23 PM
  •  

    Hello BigBabyJesus,

     

      Since your OEM is unable to provide a replacment Bios, the other resolution outlined in article you linked to (which is the same as the Microsoft support doc http://support.microsoft.com/kb/942962/en-us) is to change the Product key to a Volume MAK key and activate against the Microsoft Activation Servers. My understanding is that you would need to contact the person at your University that Administrats the Volume License Agreement for a MAK key.

     

       My knowledge in the Volume License area of Activation and Validation is limited, at best, so if you have any problems or if this resolution does not fit your particular situation, I would suggest going to http://support.microsoft.com for additional support options (Note: Most Enterprise/Academic Licensing Agreements for large organizations usually include a contract for Enterprise level support.)

     

    Sorry I couldn't be more help,

    Darin Smith

    WGA Forum Manager

     

     

     

    Wednesday, April 2, 2008 10:20 PM

All replies

  • Please review the following to learn how to activate a Volume License version of Windows Vista:

     

    Volume Activation 2.0 Operations Guide:

    http://technet.microsoft.com/en-us/library/cc303274.aspx

     

    How to troubleshoot Volume Activation error codes on Windows Vista-based computers:

    http://support.microsoft.com/kb/938450

     

     

    Monday, March 31, 2008 4:02 PM
    Moderator
  • Hello BigBabyJesus,

     

      As you may know, KMS Client versions of Vista are used by Large Companies, Universities or Government Agencies to easily manage large numbers of Windows installs within their organization.  Typically, KMS licenses are not sold to single users since KMS licenses are sold in quanities of 25 or more.

     

      KMS Clients activate by connecting to a KMS Server located within the orginization's network (i.e. KMS Clients do not connect to Microsoft to activate). I suggest contacting your organization’s Network Admin or IT Dept for assistance in connecting your KMS Client to your organization's KMS Server.

     

    Thank you,
    Darin Smith
    WGA Forum Manager

     

    Tuesday, April 1, 2008 7:23 PM
  • Hi there, thank yuo for your reply. I work for the University Of Brighton in the UK and am a DTS site technichian therefore I AM the organization's IT Dept. We have hundreds of computers and are setting some up with the supplied and set up/functioning KMS server with many more than 25 computers registered fine but I get the errors detailed above with this and I assume all future laptops because of the SLIC table issue.

     

    http://www.mydigitallife.info/2007/11/05/invalid-volume-license-key-0xc004f059-or-0xc004f035-error-when-activating-windows-vista-on-oem-computer/

     

    The OEM of the laptop (ERGO) have no BIOS updates and I get the followning error to recap:

     

    Error Code: 0xC004F059
    Description: The Software Licensing Service reported that a license in the computer BIOS is invalid.

     

    Thanks you for your assistance.

    Trevor Theaker

     

    Desktop Systems Engineer

    University of Brighton - UK

    Wednesday, April 2, 2008 7:53 AM
  •  

    Hello BigBabyJesus,

     

      Since your OEM is unable to provide a replacment Bios, the other resolution outlined in article you linked to (which is the same as the Microsoft support doc http://support.microsoft.com/kb/942962/en-us) is to change the Product key to a Volume MAK key and activate against the Microsoft Activation Servers. My understanding is that you would need to contact the person at your University that Administrats the Volume License Agreement for a MAK key.

     

       My knowledge in the Volume License area of Activation and Validation is limited, at best, so if you have any problems or if this resolution does not fit your particular situation, I would suggest going to http://support.microsoft.com for additional support options (Note: Most Enterprise/Academic Licensing Agreements for large organizations usually include a contract for Enterprise level support.)

     

    Sorry I couldn't be more help,

    Darin Smith

    WGA Forum Manager

     

     

     

    Wednesday, April 2, 2008 10:20 PM