Office Communicator Recording of VoIP calls RRS feed

  • Question

  • Apologies if this is in the incorrect forum.

    We are Office Communicator end users.

    It appears as though there is sufficient software available to record VoIP calls, and interface directly into OC in some instances.

    Typically, what are the standard policies on recording of calls?
    Does a company (within the US) need to inform it's employees that VoIP (Office Comunicator in this case) and/or calls on company phones are recorded/monitored?

    More importantly - who would have access to such recordings, & would there be logs or method showing such access/transfer/copying of data?

    Does Office Communicator within itself, have the ablility to record calls, and log access (if any) to such recordings?

    Please advise.
    Thank you in advance

    Thursday, October 22, 2009 6:18 AM

All replies

  • Too bad but there's no any internal possibilities to record calls in OCS or Communicator - you should only use other software.

    We tried several ways - we have a program which presents itself as contact in contactlist, and when you need to record a conversation, you simply add this contact into your call. When call stops, you receive a email with recording attached.

    Also we are testing CallRex from www.telrex.com - it stores recordings centrally on server
    Thursday, October 22, 2009 8:59 AM