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    Hello,

    after a period of time the office07 installation on my worklaptop is concidered non-genuine.  As it was not my laptop, nor did I do the installation of the office suite, I don't know why (or even care tbh) it is not genuine. I do want to use legal software as I am aware of the time and money is invested in the making of good program's and I am very fond of the new office.
    I contacted the supplier of the schools office program's and ordered a genuine enterprise key via MS.KIS wich was delivered this morning.
    Here goes the question: how do I upgrade my non genuine office to genuine? Is there a possibilty to re-enter a key?  Or do I have to de-install the non-genuine office and reinstall?  If I have to de-install will I lose my e-mails and my e-mailsettings, or are these saveguarded somewhere?
    Kind regards,
    Ralph
    Thursday, March 26, 2009 10:57 AM

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    Hello Simonnet,

    Thank you for visiting out forums. First please run the MGA Diagnostic Tool and posting your results here in this thread. You will find the steps for running the Tool @ the following sticky post located here     http://social.microsoft.com/Forums/en-US/genuineoffice/thread/8d640c5d-bb4b-4fcf-88d5-42355ed957ae . Your results will allow us to analyze what you are experiencing which will allow us to provide you with a resolution. 

    Also have you contacted your company's System Administrator? If you haven't please do so ASAP. We appreciate your concern for wanting to use genuine products. Let me provide you with some information regarding the use of non-genuine software. There are cases when people have downloaded non-genuine software from P2P file sharing sites or used a secon-hand burned copy of software.      Research has shown that about half of the software copies available on P2P download sites are infected with root kits, spyware, Trojans, and other potentially harmful malware. One file in particular was very alarming.  This file was an administrator account giving the attacker full control over both your system and data.  I would be very concerned about your system integrity because Windows is non-genuine.

    In regards to your question this falls outside the support scope for Windows Genuine Advantage.  Please contact your Technical Account Manager "TAM" or Vendor Account Manager "VAM" manager for support. Also you can request help for Pro Support. I believe there may be charges associated with this depending on how you have the account arranged with your Volume Licensing.


    Take care,


    Stephen
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Thursday, March 26, 2009 9:06 PM
    Thursday, March 26, 2009 9:05 PM

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    Hello Simonnet,

    Thank you for visiting out forums. First please run the MGA Diagnostic Tool and posting your results here in this thread. You will find the steps for running the Tool @ the following sticky post located here     http://social.microsoft.com/Forums/en-US/genuineoffice/thread/8d640c5d-bb4b-4fcf-88d5-42355ed957ae . Your results will allow us to analyze what you are experiencing which will allow us to provide you with a resolution. 

    Also have you contacted your company's System Administrator? If you haven't please do so ASAP. We appreciate your concern for wanting to use genuine products. Let me provide you with some information regarding the use of non-genuine software. There are cases when people have downloaded non-genuine software from P2P file sharing sites or used a secon-hand burned copy of software.      Research has shown that about half of the software copies available on P2P download sites are infected with root kits, spyware, Trojans, and other potentially harmful malware. One file in particular was very alarming.  This file was an administrator account giving the attacker full control over both your system and data.  I would be very concerned about your system integrity because Windows is non-genuine.

    In regards to your question this falls outside the support scope for Windows Genuine Advantage.  Please contact your Technical Account Manager "TAM" or Vendor Account Manager "VAM" manager for support. Also you can request help for Pro Support. I believe there may be charges associated with this depending on how you have the account arranged with your Volume Licensing.


    Take care,


    Stephen
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Thursday, March 26, 2009 9:06 PM
    Thursday, March 26, 2009 9:05 PM
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    The tool came up with this diagnosis

    Diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x0
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-MJKJH-6GQT2-QXQMF
    Windows Product Key Hash: TWgR6NXIZLkTQ7mxYA74pti+CAo=
    Windows Product ID: 89578-OEM-7332157-00226
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    ID: {AB319142-77AE-4FAC-8690-D804E2644E01}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.080917-1612
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80004005
    File Exists: No
    Version: 1.7.105.35
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: 108
    Version: 1.7.105.35
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office FrontPage 2003 - 100 Genuine
    Microsoft Office Enterprise 2007 - 108 Invalid VLK
    OGA Version: Registered, 1.7.105.35
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{AB319142-77AE-4FAC-8690-D804E2644E01}</UGUID><Version>1.9.0006.1</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-QXQMF</PKey><PID>89578-OEM-7332157-00226</PID><PIDType>2</PIDType><SID>S-1-5-21-3909594209-2133489238-1664908006</SID><SYSTEM><Manufacturer>Acer      </Manufacturer><Model>Aspire 7720Z    </Model></SYSTEM><BIOS><Manufacturer>Acer</Manufacturer><Version>V1.27</Version><SMBIOSVersion major="2" minor="4"/><Date>20080105000000.000000+000</Date></BIOS><HWID>97323507018400FA</HWID><UserLCID>0813</UserLCID><SystemLCID>0413</SystemLCID><TimeZone>Romance (standaardtijd)(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>_ASUS_</OEMID><OEMTableID>Notebook</OEMTableID></OEM><GANotification><File Name="WgaTray.exe" Version="1.7.105.35"/><File Name="OGAAddin.dll" Version="1.7.105.35"/><File Name="OGAVerify.exe" Version="1.7.105.35"/></GANotification></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90170413-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office FrontPage 2003</Name><Ver>11</Ver><Val>BAB23379CF67D00</Val><Hash>+5OR49o8qYXk9dL/fPrQENRHZIw=</Hash><Pid>73263-640-0350006-55303</Pid><PidType>14</PidType></Product><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>1E2E7E144EA3586</Val><Hash>PY3RbU8foThe0edv1EfhQhBNnQk=</Hash><Pid>89388-707-5808142-65760</Pid><PidType>14</PidType></Product></Products><Applications><App Id="17" Version="11" Result="100"/><App Id="15" Version="12" Result="108"/><App Id="16" Version="12" Result="108"/><App Id="18" Version="12" Result="108"/><App Id="19" Version="12" Result="108"/><App Id="1A" Version="12" Result="108"/><App Id="1B" Version="12" Result="108"/><App Id="44" Version="12" Result="108"/><App Id="A1" Version="12" Result="108"/><App Id="BA" Version="12" Result="108"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Versie van Software Licensing-service: 6.0.6001.18000
    Naam: Windows(TM) Vista, HomePremium edition
    Beschrijving: Windows Operating System - Vista, OEM_SLP channel
    Activerings-id: bffdc375-bbd5-499d-8ef1-4f37b61c895f
    Toepassings-id55c92734-d682-4d71-983e-d6ec3f16059f
    Uitgebreide PID: 89578-00146-321-500226-02-2067-6000.0000-1372008
    Installatie-id015066912182807964822894658831829354618152986886526060
    URL van processorcertificaat: http://go.microsoft.com/fwlink/?LinkID=43473
    URL van computercertificaat: http://go.microsoft.com/fwlink/?LinkID=43474
    URL van gebruikte licentie: http://go.microsoft.com/fwlink/?LinkID=43476
    URL van productcodecertificaat: http://go.microsoft.com/fwlink/?LinkID=43475
    Gedeeltelijke productcode: QXQMF
    Licentiestatus: licentie

    HWID Data-->
    HWID Hash Current: QgAAAAMABwABAAIAAgABAAAAAgABAAEAJJRozqwkL/vNUHockBSCD0D/QrhGgwYMxhVqOwrh4fPy9LJLrh6sViqF

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            ACRSYS        ACRPRDCT
      FACP            ACRSYS        ACRPRDCT
      HPET            ACRSYS        ACRPRDCT
      MCFG            ACRSYS        ACRPRDCT
      SLIC            _ASUS_        Notebook
      SSDT            PmRef        CpuPm
      SSDT            PmRef        CpuPm
      SSDT            PmRef        CpuPm

    Now for the weirder part.  I am the ict-'manager' of the school.  But I got this job fairly recent and without any knowledge of what happened before I came as responsible. So I really do not have a clue to what how and when the program was installed on the pc I am working on atm.

    Kind Regards,
    Ralph

    Wednesday, April 1, 2009 11:41 AM
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    Hello Simonnet,

    Please refer to this MS KB article for information on changing Product Keys on Office installations:  http://support.microsoft.com/default.aspx/kb/895456/en-us

    To answer your question about losing your emails and settings, please search the MS Knowledgebase for articles on How To Backup Your Outlook, or Outlook Express, or Windows Mail email and settings.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Wednesday, April 1, 2009 3:49 PM