locked
Renewal problem conflicting dates RRS feed

  • Question

  • My windows live is showing red and says I need to renew my sunscription. However it also says subscription ends 5/20/2010. I dont want to pay another renewal fee, I tried using the help forum and it will not accept the information I type in it keeps sending me to the same page over and over. Says it cannot find my onecare information and my log in informationis incorrect.
    • Moved by Stephen BootsMVP, Moderator Friday, July 10, 2009 4:00 PM not an update question/subscription question (From:Windows Live OneCare Update)
    Friday, July 10, 2009 3:57 PM

Answers

  • I think that your PC date and time is wrong, which would also explain the inability to login.

     

    If your subscription to OneCare shows incorrect or expired in OneCare

    • Check your PC date and time. If it is incorrect, change it and restart the computer.
    • Check your subscription status by logging in with your subscription LiveID at http://billing.microsoft.com
    • Confirm that this is the same LiveID shown to be the Subscription ID in OneCare - Help/About…
    • Open OneCare and click "Check for Updates" to have OneCare check for updated credentials

    If your subscription is correctly shown at the Billing site, but incorrect in OneCare and your PC date and time are correct, please contact support.

    How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

     

    -steve


    Microsoft MVP Windows Live / Windows Live OneCare, Live Mesh, & MS Security Essentials Forums Moderator
    Friday, July 10, 2009 3:59 PM
    Moderator