All replies

• 

  

  0

  Sign in to vote

  To activate One Care to an existing subscription open One Care, select "Subscribe" and when asked to enter a Live ID use the Live ID and password used to purchase your subscription. Your subscription status will be recognized and One Care will activate.

   

  Friday, July 18, 2008 3:56 AM

  Moderator
• 

  

  0

  Sign in to vote

  what if it does not recognize the windows live id?  I have gotten to this point and this is the issue I am running into.

  Friday, July 18, 2008 11:01 AM
• 

  

  0

  Sign in to vote

  If you don't recall the LiveID you used for your subscription, you will need to contact support who can provide that information to you using your Key and/or contact information.

  How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

  Alternatively, sign in at http://billing.microsoft.com with email addresses that you have set up as LiveIDs and one will show your subscription listed - that would the LiveID to use to activate with.

   

  If the activation dialog already contains a LiveID from a prior attempt or one used in trial mode, but this is not the one you need to activate with to associate it with your subscription, see this post for how to reset this - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2776450&SiteID=2

  For more information see Instant Help - http://help.live.com/help.aspx?project=onecarev2&mkt=en-us&querytype=topic&query=OneCare_PROC_FindLiveIDHelp.htm

   

  -steve

   

   

  Friday, July 18, 2008 12:04 PM

  Moderator
• 

  

  0

  Sign in to vote

  I love this line from . MS  "All-in-one PC care: comprehensive, automatic, and easy-to-use."  Sorry I can't agree.

   

  Following your procedures has not worked.  Using the existing/previously used LiveID, I have used the product key, which was "Already in use" (message 8059), attempted to link to the other computer using this key and was denied for attempting to use the password too many times.

   

  Regarding billing...

  No billing accounts

  This Windows Live ID does not currently have a billing relationship with Microsoft.

  Friday, July 18, 2008 5:22 PM
• 

  

  0

  Sign in to vote

  Yes, activation is way more painful and complicated than it needs to be. We agree on that point for sure.

   

   My previous reply above outlines what you need to do. Once a subscription has been activated initially, you can never use that key again except in conversation with support to determine the LiveID for your subscription - which is where you are now.

  If logging in at the Billing site says there is no Billing account, that means you activated the subscription with a different email address/LiveID.

  Contact support to determine what that LiveID is.

  How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

   

  -steve

  Friday, July 18, 2008 5:52 PM

  Moderator
• 

  

  0

  Sign in to vote

  Okay, question for you all:

   

  How does one person with six computers and two copies of one Care Register as you are not allowed to register more than three under the same Live ID?

   

  I had this person create a new ID but doesn't that seem a bit much? Don't you think Microsoft ought to be able to accomodate more than 3 per ID ?

   

  Just a nuisance and vent more than a question :-)

  Friday, July 18, 2008 7:28 PM
• 

  

  0

  Sign in to vote

  Yes, there *should* be a facility to allow one to purchase additional licenses for the same LiveID, but that doesn't exist at this time. Therefore, the only option at this time is to use a second LiveID for computers 4 through 6, a 3rd LiveID for 7 to 9, etc.

  -steve

   

  Monday, July 21, 2008 2:32 PM

  Moderator