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Windows has gone RRS feed

  • Question

  • I took my Laptop to a guy to get fix......He said he had and all was going well untill my start up screen went black and it came up that windows is not genuine.....

    Helpppppppppp.

    the product key i have on a sticker on the back of my computer is different from the one i have found on my computer, Has he taken off my windows 7 and put on a fake one?

    If so how do i get my one back?????

    Thursday, July 30, 2015 6:04 PM

Answers

  • To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool

    (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )

     Once saved, run the tool.

    Click on the Continue button, which will produce the report.

     To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.x

      - in your own thread, please

    Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!

    http://www.microsoft.com/en-us/howtotell/Hardware.aspx


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Sunday, August 2, 2015 8:40 AM
    Moderator