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Office Genuine Advantage software tool will not instal RRS feed

  • Question

  • My Automatic update tells me I need to install the Office Genuine Advantage software tool. Every time I try to install this software it fails, then I get notified again that I must install it. this is getting old. Here is the Genuine advantage capture I did on my computer. Any help would be appreciated. Thanks


    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-T6DFB-Y934T-YD4YT
    Windows Product Key Hash: 3g4CZGFEDgbKmn/oB4pa2FZsssU=
    Windows Product ID: 55274-OEM-2211906-00102
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {6D309BA2-1EF3-4A4B-BD01-88123F083000}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Visio Standard 2002 [English] - 100 Genuine
    Microsoft Office Project Professional 2003 - 100 Genuine
    Microsoft Office Access Runtime (English) 2007 - 121
    Microsoft Office Professional 2007 - 100 Genuine
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{6D309BA2-1EF3-4A4B-BD01-88123F083000}</UGUID><Version>1.9.0019.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YD4YT</PKey><PID>55274-OEM-2211906-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-117609710-839522115-1343024091</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>Inspiron 8600                   </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A14</Version><SMBIOSVersion major="2" minor="3"/><Date>20050630000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>7A433707018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90530409-6D54-11D4-BEE3-00C04F990354}"><LegitResult>100</LegitResult><Name>Microsoft Visio Standard 2002 [English]</Name><Ver>10</Ver><Val>23FCFFED9888EE4</Val><Hash>uXtDhtrWfAHsLgc/BDnOjI83lpo=</Hash><Pid>54076-751-0608502-16551</Pid><PidType>1</PidType></Product><Product GUID="{903B0409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Project Professional 2003</Name><Ver>11</Ver><Val>5EA9C3672EB0500</Val><Hash>GZD+9sfb5ecL3RxyV4F75a86u2M=</Hash><Pid>72077-640-0000106-55892</Pid><PidType>14</PidType></Product><Product GUID="{90120000-001C-0409-0000-0000000FF1CE}"><LegitResult>121</LegitResult><Name>Microsoft Office Access Runtime (English) 2007</Name><Ver>12</Ver><Val>A6DF1BF2503CD6C</Val><Hash>dTTDvXHN4cR0t+IYAOhhFudJX58=</Hash><Pid>00000-694-0010114-62002</Pid><PidType>2</PidType></Product><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>118DA3F640C4F14</Val><Hash>Z6wP469+fvNaAbtsD/SaFb1LuT8=</Hash><Pid>81605-906-4451923-65708</Pid><PidType>1</PidType></Product></Products><Applications><App Id="53" Version="10" Result="100"/><App Id="3B" Version="11" Result="100"/><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 18FCD:Dell Inc|18FCD:Microsoft Corporation
    Marker string from OEMBIOS.DAT: Dell System,Dell Computer,Dell System,Dell System

    OEM Activation 2.0 Data-->
    N/A

    Tuesday, March 2, 2010 10:12 PM

Answers

  • Hello velvetlounger,

    The delivery and installation of the KB949810 update is the responsibility of the Windows Update process.  If you are encountering problems with Windows Update, please seek assistance as follows:

    http://social.answers.microsoft.com/Forums/en-US/vistawu/threads?filter=answered

    or

    http://support.microsoft.com/ph/6527#tab0


    Several posters have reported in the forum that the KB949810 update can be troublesome if the Task Scheduler service is turned off.  You can check by clicking Start>Run, type services.msc, and hit Enter.  The Task Scheduler service should be set to Automatic and should be running.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Wednesday, March 3, 2010 2:21 PM

All replies

  • Hello velvetlounger,

    The delivery and installation of the KB949810 update is the responsibility of the Windows Update process.  If you are encountering problems with Windows Update, please seek assistance as follows:

    http://social.answers.microsoft.com/Forums/en-US/vistawu/threads?filter=answered

    or

    http://support.microsoft.com/ph/6527#tab0


    Several posters have reported in the forum that the KB949810 update can be troublesome if the Task Scheduler service is turned off.  You can check by clicking Start>Run, type services.msc, and hit Enter.  The Task Scheduler service should be set to Automatic and should be running.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Wednesday, March 3, 2010 2:21 PM
  • Sorry for posting here. When I googled the KB number this forum was the first link.

    Thank you for your response. Your suggestion allowed the update to instal.
    Wednesday, March 3, 2010 6:11 PM
  • Hello velvetlounger,

    You're welcome :-)
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Friday, March 5, 2010 2:49 AM