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OGA: Notification (KB949810) Fails to install: error code 0x80070643 RRS feed

  • Question

  • The above mentioned priority update fails every time I try to install it (thus preventing me from connecting to my wifi network at school).  I've spoken with the microsoft support team over the phone, after hours of work he suggested to remove M. Office Ultimate 2007 via a "fix it" utility @ support.microsoft.com/kb/971179 and then to reinstall M. Office Ultimate 2007.  After doing so I still get the same error, and its the only update left to install.

    -  I've also tried removing OGA from the task schedule, and enabling the Office serach engine via services.msc.
    -- Any advice would be greatly apprecatied!

    Here is the Microsfot Genuine advantage Diagnostic Tool's log:
    ====================================
    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-T6DFB-Y934T-YD4YT
    Windows Product Key Hash: 3g4CZGFEDgbKmn/oB4pa2FZsssU=
    Windows Product ID: 76487-OEM-2211906-00102
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {1EA467DA-2160-432D-8D56-7835E8EAD1DC}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Ultimate 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\documents and settings\mitch jones\local settings\application data\google\chrome\application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{1EA467DA-2160-432D-8D56-7835E8EAD1DC}</UGUID><Version>1.9.0019.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YD4YT</PKey><PID>76487-OEM-2211906-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-1085031214-790525478-682003330</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Latitude D430                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A00</Version><SMBIOSVersion major="2" minor="4"/><Date>20070521000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>C2170D00018400EE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002E-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Ultimate 2007</Name><Ver>12</Ver><Val>99AA8F7248D778</Val><Hash>OIy5xOJGukC9s+Frb18XD0MT1iY=</Hash><Pid>81608-956-5240021-65543</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 4000:Dell Inc|4000:Microsoft Corporation
    Marker string from OEMBIOS.DAT: Dell System,Dell Computer,Dell System,Dell System

    OEM Activation 2.0 Data-->
    N/A

    ========================================

    Friday, February 19, 2010 6:28 PM

Answers

  • Hello MLJones8,

    We have had reports that if the task scheduler service is not running then the KB949810 update may not install.

    The other thing we have been told is that sometimes deleting previous OGA related scheduled tasks can get the KB949810 update installed.  However you already tried that one.

    Regardless of the content or nature of the update, however, KB 949810 is a Windows Update and its download and installation is supported as any other Windows Update issue.

    In your situation I would try this next:  http://support.microsoft.com/kb/971058

    Also search for "Dial-a-Fix."
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Friday, February 19, 2010 8:21 PM
    Friday, February 19, 2010 6:47 PM

All replies

  • Hello MLJones8,

    We have had reports that if the task scheduler service is not running then the KB949810 update may not install.

    The other thing we have been told is that sometimes deleting previous OGA related scheduled tasks can get the KB949810 update installed.  However you already tried that one.

    Regardless of the content or nature of the update, however, KB 949810 is a Windows Update and its download and installation is supported as any other Windows Update issue.

    In your situation I would try this next:  http://support.microsoft.com/kb/971058

    Also search for "Dial-a-Fix."
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Friday, February 19, 2010 8:21 PM
    Friday, February 19, 2010 6:47 PM
  • Thanks for your post, in my case it turned out to be the task scheduler being set to manual and not being started.  thanks again.
    Sunday, July 11, 2010 7:52 AM
  • Hello Grant Simpson,

    You're welcome! :-)


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    Monday, July 12, 2010 12:37 AM