We have a sales staff that makes 50-100 calls each per day. Most of the time they end up getting connected to someone's voicemail, waiting to listen to the voicemail greeting, then leaving the same message over and over dozens of times a day.
We want a solution to automate the leaving of those repetitive voicemails. I know there are some solutions out there that do that. Most are with dialers that auto dial where user can click a button when they realize they are listening to a VM greeting,
and the system will wait for the greeting to end then leave a pre-recorded message. This would be ideal, but most of these seem to be 3rd party providers that have their own CRM or do not easily integrate with Dynamics CRM. The time-saving aspect
of auto-moving to the next call is great, but the real killer feature for us is not having to say the same message over and over.
Are there any add-ons that will do this (we're on version 4 but will be moving to 2011 in a couple months) - or any way that we can do it without an add-on?