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Create a case from email RRS feed

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    Hello!

    I'm trying to create a new case from an incoming email, but I don't know where to set it up.

    The idea is when I receive an email, a new case is created automatically.

    Thanks for your answer.

    Wednesday, April 2, 2014 8:58 PM

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    Hi,

    One possible idea is to use a workflow to create a new case from an incoming email. The workflow would look something like this.

    Eric UNG [Senior Analyst Programmer :: Sydney, Australia]

    Wednesday, April 2, 2014 9:53 PM