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Empty Response Group Workflow creator page RRS feed

  • Question

  • Hi

    I'm attempting to try out the Response Group functionality in R2. I set up agents, agent groups, queues and contacts and am now ready to create the workflow. The workflow designer page opens up just fine.. however the content of the page does not have one single link. Below you'll find the HTML source of the page accessible under https://chdevocs02.nxodev.intra/Rgs/Deploy/Default.aspx.

    So how do I go about creating a workflow if I don't have any links to do so?

    Regards
    Stephan



    <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">

    <html xmlns="http://www.w3.org/1999/xhtml">
    <head><link rel="stylesheet" href="AcdMgmt.css" type="text/css" />
    <script language="javascript"><!--
        function openWindow(url, windowName)
        {
            if (!window.focus || url.disabled)
            {
                return;
            }

            var wnd = window.open("", windowName, "height=350,width=670,dependent=yes,scrollbars=yes");
            wnd.focus();
            url.target = windowName;
        }

        function openUploadWindow(url)
        {
            if (!window.focus || url.disabled)
            {
                return;
            }

            var windowName = "uploadFile";
            var wnd = window.open(url.href, windowName, "height=200,width=450,dependent=yes,scrollbars=yes");
            wnd.focus();
            url.target = windowName;
        }

        function onFileUploaded()
        {
            __doPostBack(null, null);
        }

        function toggleDivs(myDiv,myImg,hd)
        {
            if (document.getElementById(myDiv).style.display == 'none')
            {
                document.getElementById(myDiv).style.display = 'block';
                document.getElementById(myImg).src = 'img/collapse.gif';

                if (hd)
                {
                    document.getElementById(hd).style.MarginBottom = '-10px';
                }
            }
            else
            {
                document.getElementById(myDiv).style.display = 'none';
                document.getElementById(myImg).src = 'img/expand.gif';

                if (hd)
                {
                    document.getElementById(hd).style.MarginBottom = 0;
                }
            }
        }
    //--></script>
    <title>
        Response Group Configuration Tool
    </title></head>
    <body>
        <form name="aspnetForm" method="post" action="Default.aspx" id="aspnetForm">
    <div>
    <input type="hidden" name="__VIEWSTATE" id="__VIEWSTATE" value="/wEPDwUKMTMwNjI0MjMwN2Rk" />
    </div>

            <table border="0" align="left" cellpadding="0" cellspacing="0">
              <tr>
                <td width="0" class="test"><img src="img/header.jpg" width="1024" height="140" /></td>
                <td width="50%" class="test"></td>
              </tr>
            </table>
            <br />

            <div>
               
        <div id="headlineHomepage" class="header">
            Response Group Configuration Tool
        </div>

        <span><span>
                <div class="container">
                    <table width="100%" border="0" cellpadding="4" id="table1">
                        <tr>
                            <td valign="top" class="stepBlue">
                                Manage an Existing Workflow
                            </td>
                        </tr>
                        <tr>
                            <td class="label">
                                Click the Edit link next to the workflow you wish to manage.
                            </td>
                        </tr>
                        <tr>
                            <td height="77" valign="top" class="steptext">
                                <div align="right">
                                    <table width="100%" id="table4" border="1" align="center" cellpadding="4" cellspacing="0">
                                        <tr style="background-color: #E3EBF0">
                                            <td valign="top" class="label">
                                                <div align="center" class="stepBlue">
                                                    Active
                                                </div>
                                            </td>
                                            <td valign="top" class="label">
                                                <div align="center" class="stepBlue">
                                                    Workflow Name
                                                </div>
                                            </td>
                                            <td valign="top" class="label">
                                                <div align="center" class="stepBlue">
                                                    Template
                                                </div>
                                            </td>
                                            <td valign="top" class="label">
                                                <div align="center" class="stepBlue">
                                                    Address
                                                </div>
                                            </td>
                                            <td valign="top" class="label">
                                                <div align="center" class="stepBlue">
                                                    Language
                                                </div>
                                            </td>
                                            <td valign="top" class="label">
                                                <div align="center" class="stepBlue">
                                                    Actions
                                                </div>
                                            </td>
                                        </tr>
                                        <span></span>
                                    </table>
                                </div>
                            </td>
                        </tr>
                    </table>
                </div>
            </span></span>

            </div>
        </form>
    </body>
    </html>


    Friday, February 6, 2009 7:10 PM

All replies

  • Small update.. I figured I wouldn't let it beat me that easy and checked for any other aspx file in the appropriate directory. Sure enough there are some, amongst others the CreateWizard.aspx. If I try calling it directly, then I'm being told

    Response Group Deploy Failure 
      You are not allowed to create new Response Groups. 
      Click here to return Home. 

    Which is pretty weird considering I'm not only logged in with the account used to perform the entire OCS installation but also as domain admin.
    Friday, February 6, 2009 7:20 PM
  • I'm also having this same problem, so at least you're not alone.
    Friday, February 6, 2009 8:16 PM
  • I just added my account to actual the RTCUniversalServerAdmins group...  Now I have options.
    • Proposed as answer by teedty1 Friday, February 6, 2009 8:23 PM
    Friday, February 6, 2009 8:23 PM