I apologize for your experience, and the lack of response.
Can you tell me more about what you have gone through, and what error you encountered?
When you refers to FIX-IT problem, do you refers to program that you download from
http://fixitcenter.support.microsoft.com/ ?
There has been many confusion between "FIX-IT" and "Fix it Center", which is not the same thing.
I just want to first understand if we are talking about the same thing or troubleshooting on the correct issue that you encountered.
Thanks,
Clement