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An unauthorized change was made to Windows - caused by failed Windows Update patch? RRS feed

  • Question

  • I am getting an "An unauthorized change was made to Windows" error message and that my licence is invalid.  My licence is valid, my ASUS laptop came with Vista Business OEM licence.

     

    I noticed this problem occurred after I applied some recent Windows Updates patches.

     

    So I did a system restore back to February 8 and everything started working ok again.

     

    I reapplied the patches and the same problem came back.

     

    One of the patches "KB938371" failed to install on the first attempt, however Windows Update says it is installed ok now.

     

    There are a number of MS applications now crippled (e.g. Windows Media Player) because the system things that the licence is not genuine.

     

    Please provide me with advice on how to resolve this problem.

     

    The WGA Diagnostics tool output is as follows:

     

    Diagnostic Report (1.7.0069.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0xc004d401
    Cached Validation Code: N/A, hr = 0xc004d401
    Windows Product Key: *****-*****-R7X4H-6F2XJ-VVMP9
    Windows Product Key Hash: UqxyryRKzOt7kYPGi0qReynjiPg=
    Windows Product ID: 89576-OEM-7332141-00216
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010100.0.0.006
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {AE7826C5-169E-4C95-9E16-A1E00A061FBE}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Business
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.071023-1545
    TTS Error: M:20080216135612330-
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2920-80070002_B4D0AA8B-531-645_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\imagehlp.dll[6.0.6000.16470]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{AE7826C5-169E-4C95-9E16-A1E00A061FBE}</UGUID><Version>1.7.0069.0</Version><OS>6.0.6000.2.00010100.0.0.006</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-VVMP9</PKey><PID>89576-OEM-7332141-00216</PID><PIDType>2</PIDType><SID>S-1-5-21-2545525290-2694137889-3946185367</SID><SYSTEM><Manufacturer>ASUSTeK Computer Inc.        </Manufacturer><Model>F3Sc                </Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>204    </Version><SMBIOSVersion major="2" minor="4"/><Date>20070626000000.000000+000</Date></BIOS><HWID>D9313507018400FA</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>_ASUS_</OEMID><OEMTableID>Notebook</OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002E-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Ultimate 2007</Name><Ver>12</Ver><Val>B39DA183F6D070A</Val><Hash>czPVA243S8Z58FHZhsNeqkjkF4U=</Hash><Pid>81608-901-1365751-65965</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

    Spsys.log Content: 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

     

    Saturday, February 16, 2008 3:16 AM

Answers

All replies

  • I restored my system back again to the point where there was no licence issue.


    Then I only applied the Update for Windows Vista (KB938371) which I downloaded from here:

    http://www.microsoft.com/downloads/details.aspx?FamilyID=695d7c32-252c-40e8-a15d-81029bec7d76&DisplayLang=en

     

    Then same licence issue came up again.

     

    So now I have gone back to the good restore point (again) and I will not install the KB938371 patch until Microsoft fixes the problem.

    Sunday, February 17, 2008 9:12 AM
  •  

    I got exactly the same scenario with my vista ultimate that is installed under Volume license key.

    1st time this came up when i've tried installing SP1 Beta (public release candidate), now it happened after this month sec updates (kb938371)

    I remember when i installed it, it wouldn't activate due to some keys mix up that MS assigned to our MSDN and had to call activation line to get the actual code. Worked fine ever since.
    Monday, February 18, 2008 12:45 AM