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Installing onecare on another computer RRS feed

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    When I go through the installation process on a second computer I am always instructed to buy a subscription.  I already have one.
    Friday, December 28, 2007 4:40 PM

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    If you have an active subscription, which is what was created when you activated on the first computer, you need to use the same LiveID on the subsequent activations. You can't use the same key twice. If you are arriving at a screen to purchase or provide a token, you are likely not using the same LiveID as the subscription ID.

     

    On the first PC, open OneCare and click Help and then About. Scroll down to see your Subscription ID. That is the LiveID to sign in with.

     

    -steve

    Friday, December 28, 2007 4:49 PM
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    If you have an active subscription, which is what was created when you activated on the first computer, you need to use the same LiveID on the subsequent activations. You can't use the same key twice. If you are arriving at a screen to purchase or provide a token, you are likely not using the same LiveID as the subscription ID.

     

    On the first PC, open OneCare and click Help and then About. Scroll down to see your Subscription ID. That is the LiveID to sign in with.

     

    -steve

    Friday, December 28, 2007 4:49 PM
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    All I have there is version numbers and product ID.  Dou mean to use product ID?

     

    Friday, December 28, 2007 5:09 PM
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    No, there should be a line item called Subscription ID, with an email address displayed next to it.

    If not, and you don't recall the LiveID you used to subscribe with, you will need to contact support who can provide that information to you using your Key and/or contact information.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    Alternatively, sign in at http://billing.microsoft.com with email addresses that you have set up as LiveIDs and one will show your subscription listed - that would the LiveID to use to activate the second install.

     

    -steve

     

     

    Friday, December 28, 2007 5:25 PM
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    I have followed all the directions without success.  BILLING says This Windows ID does not currently have a billing relationship........   The other approach keeps asking for my ID log-in and will not let me get to a chat or e-mail option.

    This is really getting frustrating!!!!

    Friday, December 28, 2007 6:04 PM
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    If you are getting a message from the login on the Billing side about no relationship, that is not your subscription ID.

     

    Since you don't know your subscription ID, you will need to contact OneCare support via email. Use the following steps:

     

    • To open an email support case without validation:
    • Open OneCare
    • Click on Help
    • Click "Windows Live OneCare Help"
    • In the window that opens, click "Show me more topics"
    • In the browser window that opens, click "Get More Help" in the lower right hand corner
    • Click "Get Support"
    • Select "Billing Support" or "Technical Support"
    • Select "No. This is a new issue"
    • Select "on a different computer"
    • Click Continue
    • Select "I have a trial/beta version of OneCare"
    • Click Continue
    • Sign in with your LiveID
    • Fill in the form with as much detail as possible and click continue
    • Make a note of the Case ID
    • You will typically receive a response within 24 hours, but it may be longer on weekend and holidays or periods of high volume.
    • Be sure to check your Junk Mail folders for the support response when checking your email and insure that you are not automatically deleting mail from unknown senders.
    Friday, December 28, 2007 6:20 PM
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    Mr. Boots

     

    I'm not sure what I would have done without your expertise!!! THANKS A WHOLE LOT!!!!

     

    One Care is now installed on both of my computers. 

     

    Sir, I really do thank you!!! It was a challenge until I came across your post!

     

    Mrs. Elvis 

     

    Saturday, December 29, 2007 4:14 AM
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     Mrs. Elvis wrote:

    Mr. Boots

     

    I'm not sure what I would have done without your expertise!!! THANKS A WHOLE LOT!!!!

     

    One Care is now installed on both of my computers. 

     

    Sir, I really do thank you!!! It was a challenge until I came across your post!

     

    Mrs. Elvis 

     

    Glad that I could help. You're very welcome.

    -steve

    Monday, December 31, 2007 1:50 AM
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