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my computer is a dog since installing one care RRS feed

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    What can I do to get my computer running correctly again. Since installing one care, it now takes more than a minute for simple stuff like internet explorer or excel to load or shut down. And it takes nearly 5 minutes to boot up. I thought this software was supposed to help my computer. I'm about ready to uniinstall.

    Tuesday, February 19, 2008 10:15 PM

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     Chris Tillman wrote:

    What can I do to get my computer running correctly again. Since installing one care, it now takes more than a minute for simple stuff like internet explorer or excel to load or shut down. And it takes nearly 5 minutes to boot up. I thought this software was supposed to help my computer. I'm about ready to uniinstall.

    If your PC is slower after OneCare has been installed, there is likely a conflict with something else on the PC.

    Please contact support to review your configuration.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    -steve
    Wednesday, February 20, 2008 2:15 AM
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    Chris I have personally experienced that 1 Care is a joke!! I have never seen in the history of softwares, an antivirus software that just allows spyware, and viruses to come on in through the front door!! But Windows Live 1 Care has made it possible for me to experience that. I had the software for 3 months installed on my PC, and not one time have I seen this software detect 1 virus, or any type of spyware, and trust me there were infections there. I personally have went with TrendMicro Antivirus, Spyware, and Adware protection. It has proven to be user friendly, and a fantastic product. I would encourage you to tell everyone to stay away from 1 Care, because there is No Care!!!

    Wednesday, February 20, 2008 1:11 AM
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    I used OneCare for about a month back in December but left it.  But after trying some other suites I came back to OC last Thursday.  Since then it has blocked two "drive-by" trojan downloads from websites.  Other online scanners show both of my computers clean so nothing has gotten through (even back during December).  I did try Trend but it had a definite impact on my systems.  WLOC runs light on both my Vista machines, a Dell 8300 P4 3GHz and an Acer 5570z PDC 1.76GHz.  Bootup time on the desktop is ~100 secs and the laptop ~50 secs.

     

    To see something interesting go to Prevx's website, http://www.prevx.com/ .  Look at the graph shown on that page.  Prevx has nothing to do with MS, they are just selling extra protection (I use the free PrevxCSI myself).  In less than two weeks AV-Comparatives will release the results of it's February testing which may be interesting.  WLOC got a 90% overall detection rating in the August tests which is a definite improvement since the days of it's inception when it got around a 60% rating.  

     

    Other than Backup which needs more options and the need for an daily activity log that is more frequent than the monthly reports, I like OC a lot.

    Wednesday, February 20, 2008 2:10 AM
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     Chris Tillman wrote:

    What can I do to get my computer running correctly again. Since installing one care, it now takes more than a minute for simple stuff like internet explorer or excel to load or shut down. And it takes nearly 5 minutes to boot up. I thought this software was supposed to help my computer. I'm about ready to uniinstall.

    If your PC is slower after OneCare has been installed, there is likely a conflict with something else on the PC.

    Please contact support to review your configuration.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    -steve
    Wednesday, February 20, 2008 2:15 AM
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     trendmicrorules wrote:

    Chris I have personally experienced that 1 Care is a joke!! I have never seen in the history of softwares, an antivirus software that just allows spyware, and viruses to come on in through the front door!! But Windows Live 1 Care has made it possible for me to experience that. I had the software for 3 months installed on my PC, and not one time have I seen this software detect 1 virus, or any type of spyware, and trust me there were infections there. I personally have went with TrendMicro Antivirus, Spyware, and Adware protection. It has proven to be user friendly, and a fantastic product. I would encourage you to tell everyone to stay away from 1 Care, because there is No Care!!!

    I'm sorry that you had a bad experience with OneCare. Note that no antivirus program or security package is 100% effective, but OneCare is not as bad as you seem to have experienced. Without knowing the details of what you believe you were infected with I can't comment on why the malware was missed. I can only tell you that when OneCare misses spyware or any malware, the official path for reporting this is through support. And this post, http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=662566&SiteID=2, explains how to submit samples of suspected infections to Microsoft.

    -steve

    Wednesday, February 20, 2008 2:20 AM
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     Midway40 wrote:

    I used OneCare for about a month back in December but left it.  But after trying some other suites I came back to OC last Thursday.  Since then it has blocked two "drive-by" trojan downloads from websites.  Other online scanners show both of my computers clean so nothing has gotten through (even back during December).  I did try Trend but it had a definite impact on my systems.  WLOC runs light on both my Vista machines, a Dell 8300 P4 3GHz and an Acer 5570z PDC 1.76GHz.  Bootup time on the desktop is ~100 secs and the laptop ~50 secs.

     

    To see something interesting go to Prevx's website, http://www.prevx.com/ .  Look at the graph shown on that page.  Prevx has nothing to do with MS, they are just selling extra protection (I use the free PrevxCSI myself).  In less than two weeks AV-Comparatives will release the results of it's February testing which may be interesting.  WLOC got a 90% overall detection rating in the August tests which is a definite improvement since the days of it's inception when it got around a 60% rating.  

     

    Other than Backup which needs more options and the need for an daily activity log that is more frequent than the monthly reports, I like OC a lot.

    Interesting, thanks for the Prevx link, I wasn't aware of that testing. It's much more valuable than most since it appears to concentrate on recently detected samples rather than the ancient and mostly dead viruses in many of the other tests.

     

    What many don't understand is the raw data collection power that Microsoft has with the combination of Windows OneCare, ForeFront Security and the Malicious Software Removal Tool. These various versions of the Microsoft antimalware engines exist on hundreds of millions of PCs and they all report at least some data back to the AntiMalware group at Microsoft that is resposible for the core engines and detections within all of these products.

     

    I'm less interested in the AV-Comparatives testing since it's one of the old tests that's become a 'garbage collector' of ancient and often defunct malware, though they did finally remove most of the MS-DOS files from their testing last year I believe. Results of tests based on the 'WildList' or other more realistic representations of what's really out there are far more interesting, especially something as fast and dynamic as what Prevex appears to be doing.

     

    OneCareBear

    Wednesday, February 20, 2008 4:08 AM
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    You're welcome, OCBear.  A couple of weeks ago I read a post in a security forum where someone was pointing this out.  Of course the anti-MS people on the forum didn't have much comment on it, lol.

     

    I understand your position on AV-Comparatives.  Recently AV-C, AV-Test.org, and others (with representatives of several AV companies including MS) came together to form a charter in standardizing AV testing methods, http://www.amtso.org/ .  Hopefully some good will come from this.

    Wednesday, February 20, 2008 5:00 AM
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    Yes Midway40, I'd seen that elsewhere, but thanks for posting here for everyone. The statement there about the disconnect between what the current tests often do and what is really important is quite true. Much of the public's current understanding is actually based on mythology and tests that were valid during the early days of viruses and worms about 10 years ago.

     

    In fact, a perfect example of this is your own slip of the tounge here, mentioning "AV testing methods" when it's actually "anti-malware testing standards" being discussed, which are much more broad. I can tell you grasp this, but most of the tests today still only deal with simple 'flat file' detection and not the much more complex attacks that now exist. In fact, virtually no one even attempts to test the abilitities for prevention, rather than simple detection and the much less important removal.

     

    My only concern is that the tendancy of the security industry in general has been protection of their revenue stream, which is why Microsoft had to get into the security business in the first place. Microsoft has a vested interest in protecting their operating system and other products, since that's where they really make their money, but their entry into the business has also had a good effect on the rest of the industry, causing it to finally create bundles and subscription products that make sense rather than just sell more product.

     

    OneCareBear

    Wednesday, February 20, 2008 6:04 AM
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    I have recently installed and tested most of the major players and some freeware for security and then lastly tried One Care. I can tell you One Care is among the best of them easily in my experience. In further testing I installed it onto a second PC that had formerly been my daughter's and was replaced by a laptop when she went off to college. So now old dad gets to use it for various things. Well, like many younger people she was into file sharing, visiting  free wallpaper sites, etc., etc. It turned out her PC was infested with over 100 various malware files and One Care safely removed them all with no harm done. The PC now boots faster and is clean. Dad is a happy camper.

     

    I would add that this PC is older than my primary one and is behind the times in processing power and memory although it was new enough to have Windows XP on it. I do not see any substantial performance hit once the system is up and running although it scans are naturally slower and boot time is longer unsurprisingly.

     

    Make sure One Care is not performing scheduled operations when you are actively using your PC first of all as this will cause a major performance hit particularly on older hardware. Secondly, one has to accept that any security suite is going to cause longer bootup times as it has to load too and so prolongs boot by however long that takes. In my tests the worst offender I saw there was McAfee but Norton 360 was not a lot better. One Care seems to take less time to come up than they do in my own informal tests on an older and newer PC next to each other in my office.

     

    The other potential issue affecting you could be called a straw breaking the camel's back. In other words, if other running processes are numerous enough that adding one more into the mix causes noticable slowdowns then perhaps a review of all running processes and removal of non-essential or useful ones is in order. The first step here is built right into One Care. Check your startup programs using it and try eliminating all but the most essential ones, reboot and see how performance booting and doing everyday tasks is then. To do a good test here however make sure you allow the system to "settle" after boot such that everything that loads initially on boot is loaded completely. Then try it out.

     

    I have tested a LOT of security software recently and honestly find One Care to be among the best overall including in terms of performance. They all require some system resources to run in varying degrees and they all cause longer boot times of course because they come up now also. But of the competition out there One Care just passed the test here very well so my adivice is try doing some tuning of your system and look for other causes of performance degredation so One Care has the resources to do its thing without bringing your PC to its knees.

     

    If you feel so inclined and want to test just how much memory and processing cycles One Care is using at idle it is not hard to do so. Boot and let the system settle then call up Windows Task Manager. Go through the tabs and note processor percent in use then and also memory in use. Remove One Care from your system and reboot then repeat that same test. There you can tell in no uncertain terms just how much resources it uses and while at it, how much resources other apps that start automatically are too. When you see as I expect you will, that One Care isn't actually using an excessive amount of memory or processor cycles, reinstall it and go looking for what is.

     

    Thursday, February 21, 2008 11:18 PM
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    Hi,

     

    When I 1st downloaded one care I ran into several issus as well with long boot time and high ping making it all but impossable to play multiplayer games(which is why I was getting it in the 1st place as my subscription to Nortan had run out.)

     

    Most of my problems were ''Pre-exsisting'' but not noticable untill I installed One Care.

     

     

    Some of the things you can check might be....

     

    • Peer to Peer downloaded software running net (Adware) proceses's which are or are not part of the software but are authorised by the installer when the software was installed.(uninstall them and add them one at a time making sure they cant talk to the internet)
    • ToolBar Activex controlls. Coupon.com for 1 uses resources to map what you explore and sends that information to a central server this uses your system resorces to do this. These are Brouser Helper Objects and can be disabled before you deside weather to delete them or not by going to Tools\Internet Options\Programs\Manage addons and checking if these objects are signed by the publishers. if not diable I disable them. If they dont want me to know who wrote it theres somthing wrong or they need to update it with that information before i will allow it.Coupon.coms Toolbar controll is not signed. (active x controlls are an open door to your computer) Another option is to run IE in Safe mode from the start menu system tools folder. this disables all addons to IE this should tell you if theres a problems with any but not which.
    • Codex Files not authorised by Media Player. This is kinda in the Peer to Peer Group above. You want to watch a Ripped movie download and you need a codex. You get it seems fine and it works. Its Adware or worse depending on the file. Media palyer provides all the nessessary files to watch leagly obtained media you dont need any others.
    • Leagel software which Autoupdate through the software providers server (not windows update).
    • Media Player 11: uses online features and heavy resources in Ram memory (5mb) this feature can be disabled and the player is still normaly usable. If you use your computer for mostly media files then this is a positive feature if not then this can slow your bootup down while it Comunicates to the server to update files.

    While all this comunication is taking place Guess who is looking at the files to make sure there safe?

     

    Windows Live One Care - Virus and Spyware Monitoring.

     

    Which takes time to read the files ''real time'' before you access them. In multiplayer games its the diffrence between killing the other guy and being killed.

     

    A full system scan should find the same files if they have gotten through but Virus and Spyware Monitoring doesnt let them through in the first place preventing dammage to your files. It is inconvienient to wait 40 min for the scan unless you scheduale it for an over night time and leave the computer running while you sleep once a week and it will not fix any damage done by malware if it has gotten through the fire wall (Intentionaly allowed or  Installed).

     

    Virus and Spyware Monitoring can be turned off when its causeing problems as long as the fire wall is setup and secured correctly. (Change Settings :Tab 4 Caution! this setting looks just like the fire wall setting Tab 1 to turn it off and on) These Problems arent noticable usually for brousing the internet but they are in Multiplayer Gaming over the internet.

     

    Note: Virus and Spyware Monitoring isn't usually noticable for brousing the internet unless there is some other adware causeing abnormal or hightened File activity through an activex controll or pretty much any of the above.

     

    In Addition:

     

    Windows Live One Care has a backup restore service. (Use IT for a clean boot below)

    It Does not back up your entire computer only "Data Files" for piticular software.

     

    I havent used it.

    I dont know what files it would not save in order to back them up as well.

    But a sugestion for the fourm would be to add wish list for backup files.

    If there not there then if legaly possable they could be added.

    For instance: Message Rules for outlook express 6. .DBX files which are your personal folder tree and newsgroups in outlook express. Addressbook which I am sure is backed up already.

     

    If All Else Fails and you havent the technicability or the desire to take the week or months to clean these things out of your computer ''Clean Boot''

     

    Use Windows Live One Care  backup restore service if your able. Burn to DVD's the backup will be larger then 1 single DVD which holds 4.7gig. (mine would be near 9gig) (be nice to store this file in the photo storage space and access it after clean booting)

     

    Burn/Backup to DVD all the ''Data Files'' you can find that you dont want to lose. Most of which is in MyDocuments so I just back up the entire folder look though the folders within mydocument and see what you dont use or can restore from the origional software and delete it 1st.

     

    Some of the "data files" could be stored in the origional programs installation folder older software just made a data folder. Most of the new software uses mydocuments for data as default.

    You need to show folders and files when you search for them in C:\Programs. Find the program folder you want to backup data from and then explore that folder and find the data file folders and back them up.

     

    Once your sure you have all the files you want,(you dont but you want to get your computer fixed anyway and are willing to rebuild the rest)

     

    Most newer computers come with an Image Recovery Partition which has the software which was sold with the computer stored. Read the directions for Recovering your computer to ''As Shipped''. there are diffrent methods for this with diffrent computer manuafactures.

     

    Some need Recovery Disks with the operating system on them.

     

    This wipes out your computer to a blank and recreates the computer software. A new pc again.

     

    After ''Clean Booting''

    1. you will need to setup your internet conection again (simple enough) dont worry about the updates from windows update yet or anyone else.
    2. Turn your fire wall on for windows fire wall and un-install your exsisting probly expired anti-virus software.
    3. Go to Windows Live One Care and install it.
    4. Run it, Let Windows Live One Care go to windows update and install the updates you need.
    5. You might need to go to Java.com and get the update from them afterwards.
    6. Do everything nessessary to bring Windows Live One Care to status Good.
    7. Start installing your Software.( Remember Auto-Updates from software providers)
    8. Restore your ''Data" from the backups made with Windows Live One Care.
    9. Scan for Virus's and Spyware the backup DVD's and Replace the ''Data'' files not restored by Windows Live One Care from the burned DVD's if they are not corrupted or flagged by the scan. 

     

    You now have a Clean System.

     

    I have tools I use to make an Image that is more upto date then the origional image.

    If you can get a "Partition Image Creater" and make an Image of this now clean Partition with your programs in it.

    Save it to DVD set (6 or more) or another Harddrive partition (partition magic) so it isnt deleted when you clean boot next time. It takes about 1hr and 1/2 to make the compressed image and about 30 min to bring the pc up to here when you want to restore your entire computer.

    The next time you wont have to do so much rebuilding and reinstalling of your personal software.

     

    Know whats on your computer and who is connected.

    Caution!!!! This software can Manualy disable processes running on your computer that you may not be able to recover from without a "clean boot" be very cautious when removing or disabling any process signed,verified or other research it on the internet and know what it is before you stop it.

     

    Windows Defender: Easy to use - I un-Installed it thinking it was interfearing with Windows Live One Care turned out it was Coupon.com toolbar.

     

    Autoruns: Give you Controll of everthing running and or accessed by anything on or connected to your computer including the internet.(For Advanced Use) elaborated windows defender

     

     

     

     

     

     

     

     

     

     

    Friday, February 22, 2008 5:28 PM
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    Thanks for the information it well help people with what to look for.

     

    chuck

    Friday, February 22, 2008 5:43 PM
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     pattyandme wrote:

    Windows Defender: Easy to use - I un-Installed it thinking it was interfearing with Windows Live One Care turned out it was Coupon.com toolbar.

     

    I, too, want to thank you for your post. I quoted the above as Defender functionality (the protection, not all of the extra tools) is included in OneCare so Defender is disabled or removed by OneCare. You can run it, but at boot OneCare will disable it again.

    -steve

    Saturday, February 23, 2008 2:55 AM
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