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Validation problems RRS feed

  • Question

  • Our computer crashed about 6 months ago.  We had is restored by a professional and a new hard drive put in.  It worked fine for a while, and then we moved.  When we set up the computer again we started getting a lot of error messages,  the computer would reboot on its own,then we began getting the not genuine message.  I have the product key # right here in my hand. I have tried to reinstall it, but because of updates we are running a more recent windows XP.  Please tell me where I can type in my product key and get rid of this mess.

    Thank you.

    Tuesday, January 30, 2007 5:48 PM

Answers

  • Please go to www.microsoft.com/genuine and click Validate. THen follow the instructions on the screen to see options you have to become genuine (if you currently own a different product key).

     

    -phil

    Tuesday, January 30, 2007 11:38 PM

All replies

  • Please go to www.microsoft.com/genuine and click Validate. THen follow the instructions on the screen to see options you have to become genuine (if you currently own a different product key).

     

    -phil

    Tuesday, January 30, 2007 11:38 PM
  • MLDS,

    Please follow these steps for assistance:

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

    Step 2 is to look on the computer or with the materials you received with the computer or with Windows to see if you have a Certificate of Authenticty (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    Wednesday, January 31, 2007 12:50 AM