locked
I need help... RRS feed

  • Question

  • I'm running Windows XP, and everytime I try to delete stuff off my desktop, I get an error that says my hard disk is full (it isn't) or is locked (it isn't). Furthermore, my validation keeps failing (the OS was loaded from the factory), I can't run some programs (Windows Media Player, QuickTime, HijackThis, maybe a few others), and the computer takes eons to start up. Can someone help me out here? 
    Saturday, May 31, 2008 10:54 PM

Answers

  • ferrarimanf355,

     

     

    We request all users initially run the Genuine Diagnostics tool to try and identify the problem you may be experiencing.  Please try validating windows again by visiting the following location:  http://www.microsoft.com/genuine next click on the "Validate Windows" button in the upper right corner.  What happens?  The genuine site can also provide you with valuable information so please take time and review the documents.  Another site for helping customers identify genuine vs. non-genuine software is located here:  http://www.microsoft.com/resources/howtotell/

     

    Next please download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.  This would assist us immensely so we may analyze possible causes for a failed validation.  Next we will begin formulating a resolution for what may be causing the problem.

     

    The purpose of this forum is the support of Windows Genuine Advantage (WGA) program.  You can find resources to assist with general questions under Windows XP at: http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspxdg=microsoft.public.windowsxp.general&lang=en&cr=US

     

                If you should have other non-WGA questions please visit our other communities for helpful information here:  http://www.microsoft.com/atwork/community.mspx .  Thank you for visiting the forum.

     

    Lori MS

    Monday, June 2, 2008 9:46 PM

All replies

  • Oh, and before anyone asks, I can't run any diagnostic tools because the computer won't let me. I'm seriously contemplating going back to Mac now...
    Saturday, May 31, 2008 10:56 PM
  • ferrarimanf355,

     

     

    We request all users initially run the Genuine Diagnostics tool to try and identify the problem you may be experiencing.  Please try validating windows again by visiting the following location:  http://www.microsoft.com/genuine next click on the "Validate Windows" button in the upper right corner.  What happens?  The genuine site can also provide you with valuable information so please take time and review the documents.  Another site for helping customers identify genuine vs. non-genuine software is located here:  http://www.microsoft.com/resources/howtotell/

     

    Next please download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.  This would assist us immensely so we may analyze possible causes for a failed validation.  Next we will begin formulating a resolution for what may be causing the problem.

     

    The purpose of this forum is the support of Windows Genuine Advantage (WGA) program.  You can find resources to assist with general questions under Windows XP at: http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspxdg=microsoft.public.windowsxp.general&lang=en&cr=US

     

                If you should have other non-WGA questions please visit our other communities for helpful information here:  http://www.microsoft.com/atwork/community.mspx .  Thank you for visiting the forum.

     

    Lori MS

    Monday, June 2, 2008 9:46 PM