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Genuine validation tells me i am not valid and this is the diagnostic report whats next RRS feed

  • Question

  •  

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Blocked VLK
    Validation Code: 3
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-YXRKT-8TG6W-2B7Q8
    Windows Product Key Hash: RVvFciZMdQfJLyDpZteolhaqicQ=
    Windows Product ID: 55274-640-0000356-23920
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.0.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {0143F221-652A-4BCF-BC3C-8329E3C17955}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-543-80070002_025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control:
    Active scripting:
    Script ActiveX controls marked as safe for scripting:

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{0143F221-652A-4BCF-BC3C-8329E3C17955}</UGUID><Version>1.7.0095.0</Version><OS>5.1.2600.2.00010100.0.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-2B7Q8</PKey><PID>55274-640-0000356-23920</PID><PIDType>1</PIDType><SID>S-1-5-21-1390067357-1078145449-1060284298</SID><SYSTEM><Manufacturer>IBM</Manufacturer><Model>26281XU</Model></SYSTEM><BIOS><Manufacturer>IBM</Manufacturer><Version>IWET59WW (1.13 )</Version><SMBIOSVersion major="2" minor="3"/><Date>19991221******.******+***</Date></BIOS><HWID>52163207018400C6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData>   <Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

     

    Wednesday, June 11, 2008 11:02 PM

Answers

  • pastorwright4u,

     

    The next course of action is to uninstall the non-genuine copy of Windows XP Professional operating system from the machine, unless you believe it to be a genuine volume license product, in which case you would follow the steps provided by Casey and update the product key.

     

     

    We have seen numerous issues from customers who were provided a Volume License Key (VLK) on their computer that has either been blocked by Microsoft or generated by a fake key code generator. Windows Genuine Advantage (WGA) currently provides checks for these type keys and prompts the user to notify them of this situation. More invalid keys are being identified daily and WGA is constantly refreshing its database with these newly identified keys and immediately blocks them. Right now, your computer has a Volume Licensing (VL) edition of Windows XP Professional identified on line 11.  The installation was done with a now-blocked Volume Licensing Key (VLK) located on line 2. VLKs are blocked by Microsoft at the request of the original key holder for various reasons such as the key was lost, stolen, compromised, misused, or expired.  Also, MS may have blocked the key if it notices a pattern of misuse, i.e., more installations of Windows XP Professional) using that key than authorized.

     

    If this comes as a total surprise to you, please go back to where you purchased the installed  Windows XP Professional and let them know it is a counterfeit copy and demand they immediately reimburse you and/or provide a Genuine Copy which was originally paid for.  

     

    If you still believe your VLK is Genuine please refer to the following steps to confirm either genuine or non-genuine status: 

     

    1) If you are a Microsoft Volume Licensing customer you should contact your Reseller and address the issue with them directly.

     

    2) Refer to this site for information concerning VLK’s http://www.microsoft.com/licensing/resources/vol/default.mspx#EJG

     

     3) If your reseller did not keep a record of your key, is unable to assist you or can no longer be contacted please call the appropriate number here to confirm your Volume Licensing Agreement directly with Microsoft. The below Licensing FAQ will provide you with all the information needed to contact Microsoft directly about your Volume Licensing agreement:

     

    http://www.microsoft.com/licensing/resources/faq.mspx

     

    4) If you believe you have been sold counterfeit software you can provide Piracy information using the below link:

    http://www.microsoft.com/piracy/Reporting.mspx 

     

    5) If your issue is still not resolved you may Purchase a copy of Windows XP or if you believe you have an existing valid Product Key and change the existing product key using the following MS Knowledge base article to change the VLK only. This will not work when trying to change the Blocked VLK to a Retail or OEM Product Key.

    http://support.microsoft.com/kb/328874/en-us

     

    6) If you are attempting to change the existing key to a valid OEM or Retail key please follow the repair installation outlined in this Microsoft Knowledge Base article:

    http://support.microsoft.com/default.aspx?scid=kb;EN-US;315341

     

    Lori MS

     

     

    Thursday, June 12, 2008 4:14 PM

All replies

  • Your WGA data indicates the use of an illegal "Volume License" Product Key for Windows XP Professional.  To correct this situation, please visit www.microsoft.com/genuine and click "Validate Windows". When validation fails, it should give you a button that says "Get Genuine". If you click the button it should lead you to where you can order a WGA kit.

    Wednesday, June 11, 2008 11:07 PM
    Moderator
  •  

    Diagnostic Report (1.7.0095.0):

    -----------------------------------------

    WGA Data-->

    Validation Status: Blocked VLK

    Windows Product Key: *****-*****-YXRKT-8TG6W-2B7Q8

    Windows License Type: Volume

    Windows OS version: 5.1.2600.2.00010100.0.0.pro

     

    From these information, we can see the product key installed on you computer is

    *****-*****-YXRKT-8TG6W-2B7Q8 and it's invalid. The operating system is Windows XP Professional.

     

    First, you need to confirm if the system was reinstalled by some repair man. Some repair shop will install OS by using a non-genuine key for customer.

     

    Sencond, please check the key which you purchased. If the OS was pre-installed when purchasing the PC, the key should be printed a sticker on your computer. It also can be printed on the CD package. If the key code not match the one shown on Diagnostic Report. You need to re-enter the key into your computer.

     

    Windows Product Key Update Tool:

     

    http://go.microsoft.com/fwlink/?LinkId=45668

    Thursday, June 12, 2008 6:01 AM
  • pastorwright4u,

     

    The next course of action is to uninstall the non-genuine copy of Windows XP Professional operating system from the machine, unless you believe it to be a genuine volume license product, in which case you would follow the steps provided by Casey and update the product key.

     

     

    We have seen numerous issues from customers who were provided a Volume License Key (VLK) on their computer that has either been blocked by Microsoft or generated by a fake key code generator. Windows Genuine Advantage (WGA) currently provides checks for these type keys and prompts the user to notify them of this situation. More invalid keys are being identified daily and WGA is constantly refreshing its database with these newly identified keys and immediately blocks them. Right now, your computer has a Volume Licensing (VL) edition of Windows XP Professional identified on line 11.  The installation was done with a now-blocked Volume Licensing Key (VLK) located on line 2. VLKs are blocked by Microsoft at the request of the original key holder for various reasons such as the key was lost, stolen, compromised, misused, or expired.  Also, MS may have blocked the key if it notices a pattern of misuse, i.e., more installations of Windows XP Professional) using that key than authorized.

     

    If this comes as a total surprise to you, please go back to where you purchased the installed  Windows XP Professional and let them know it is a counterfeit copy and demand they immediately reimburse you and/or provide a Genuine Copy which was originally paid for.  

     

    If you still believe your VLK is Genuine please refer to the following steps to confirm either genuine or non-genuine status: 

     

    1) If you are a Microsoft Volume Licensing customer you should contact your Reseller and address the issue with them directly.

     

    2) Refer to this site for information concerning VLK’s http://www.microsoft.com/licensing/resources/vol/default.mspx#EJG

     

     3) If your reseller did not keep a record of your key, is unable to assist you or can no longer be contacted please call the appropriate number here to confirm your Volume Licensing Agreement directly with Microsoft. The below Licensing FAQ will provide you with all the information needed to contact Microsoft directly about your Volume Licensing agreement:

     

    http://www.microsoft.com/licensing/resources/faq.mspx

     

    4) If you believe you have been sold counterfeit software you can provide Piracy information using the below link:

    http://www.microsoft.com/piracy/Reporting.mspx 

     

    5) If your issue is still not resolved you may Purchase a copy of Windows XP or if you believe you have an existing valid Product Key and change the existing product key using the following MS Knowledge base article to change the VLK only. This will not work when trying to change the Blocked VLK to a Retail or OEM Product Key.

    http://support.microsoft.com/kb/328874/en-us

     

    6) If you are attempting to change the existing key to a valid OEM or Retail key please follow the repair installation outlined in this Microsoft Knowledge Base article:

    http://support.microsoft.com/default.aspx?scid=kb;EN-US;315341

     

    Lori MS

     

     

    Thursday, June 12, 2008 4:14 PM