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Request for certificate RRS feed

  • Question

  •  

    I am from saudia arabia

    and I didnt recieved my certifiate   so..... plese friend  ineed your help

    Monday, June 2, 2008 11:04 AM

Answers

  • Huzaifa Ahtaramahmed,

     

    Please be more specific about the Microsoft product. Was it purchased overseas? or from the United States?

     

     

    In order to receive the best support, we request all users to initially run the Genuine Diagnostics tool.  The tool will try and identify the individual issue you may be experiencing.  Also, please provide a brief synopsis describing the issue including any error messages or codes. These can be found in the lower left hand corner of most Genuine Advantage Web pages when an error is encountered.

    Please download and run the MS Genuine Diagnostic Tool utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.

     

    Step 2 is telling us about the COA. Tell us:

    1. What edition of Windows XP is it for, Home, Pro, or Media Center?

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?

    4. DO NOT post the Product Key.

    5. Please also provide a short description of the issue you are experiencing.

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.

     

    Lori MS

    Thursday, June 5, 2008 11:43 PM

All replies

  • Huzaifa Ahtaramahmed,

     

    Please be more specific about the Microsoft product. Was it purchased overseas? or from the United States?

     

     

    In order to receive the best support, we request all users to initially run the Genuine Diagnostics tool.  The tool will try and identify the individual issue you may be experiencing.  Also, please provide a brief synopsis describing the issue including any error messages or codes. These can be found in the lower left hand corner of most Genuine Advantage Web pages when an error is encountered.

    Please download and run the MS Genuine Diagnostic Tool utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.

     

    Step 2 is telling us about the COA. Tell us:

    1. What edition of Windows XP is it for, Home, Pro, or Media Center?

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?

    4. DO NOT post the Product Key.

    5. Please also provide a short description of the issue you are experiencing.

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.

     

    Lori MS

    Thursday, June 5, 2008 11:43 PM
  •  Thanx for reply

     .......the problem is my p.o box has changed requilraly after shipping the certificate    .. so  i need to change my p.o box and re request for welcome kit         my ?    is there possibality for changing

     

     

                   thax againe

    Sunday, June 29, 2008 5:37 PM
  • Kaif Halik Huzaifa,

     

    First please run the MGA Diagnostic test which Lori requested. This is very important for us to analyze exactly what may be causeing your problem/s. You mentioned a certificate? Please tell us what do you mean by the certificate. If your refering to the Certificate of Authenticity (COA) this would have come with the software @ the time you made the purchase. 

     

     

     

    Shukran,

     

    Stephen Holm

    WGA Forum Volunteer

    Sunday, June 29, 2008 8:35 PM