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WHS no longer backs up client computer that was backing up a week ago. RRS feed

  • Question

  • I set up a laptop (with Win XP) a week ago with my WHS and performed 1 manual and 1 automated back up without a problem.  Now the WHS will not perform any back ups.  Manual back ups fail without explanation.  Cannot schedule a backup; WHS hangs on the collecting information window.  Uninstalling and re-installing the client software (twice) did not solve the problem.  Error message shows up during installation saying WHS cannot configure auto back ups because it cannot find NTFS format storage on the laptop - but the C drive is indeed NTFS according to the properties display!  No problem communicating between the server (HP EX490) and the laptop otherwise.

    Saturday, March 6, 2010 7:12 AM

All replies

  • Have you made any configuration changes on the laptop between the last successful backup and no (other than removing the connector)? Installed software? Uninstalled? Used disk partitioning or cloning software? Any unexplained crashes?

    You can try running chkdsk /x /r on the hard drive in the laptop. If the drive has been partitioned, run it on all partitions. You'll probably need to reboot after running it on each partition.

    I'm not on the WHS team, I just post a lot. :)
    Saturday, March 6, 2010 3:07 PM
    Moderator
  • Follow up to March 6 question:  Installed WHS client on laptop and was able to do a manual and then an auto back up.  Now, unable to do back ups.  Laptop is able to communicate with server and run the console app.  When attempting a manual backup, backup fails with no explanation other than a message that says computer is not configured for auto backups.  When attempting to configure for auto backups, backup config wizard displays a collecting information screen for several minutes before finally failing with a message saying the "home pc is unresponsive".  Several other computers back up fine on this server (HP EX490).  Laptop is running Windows XP.  Have uninstalled and reinstalled WHS client several times with no effect on the problem.
    Thursday, March 18, 2010 6:16 AM
  • Hi,

    Ken replied to your post: http://social.microsoft.com/Forums/en-US/whssoftware/thread/d4cc4290-bbe2-40c6-a4a4-9e231b3e227e/

    Have you a third party firewall on the XP machine?  Are you using a wired or wireless network to backup?  There have been some problems with RealTek network drivers, do you have this type of network adapter built into your laptop? You can check in device manager or give us the model number of the laptop and we can look it up (though it's not unusually for the same model laptops to come with different network chipsets over time).

    Cheers,
    Al
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    Thursday, March 18, 2010 10:01 AM
  • Have you changed your hard disk, I mean either re-partition or replace with a new one before backup fail to work? and have you excluded any folder when configuring backup?

    Thanks.

    Friday, March 19, 2010 1:43 AM
  • Hi Al,

    I have a Norton firewall installed instead of the Windows version.  I disabled it but it made no difference.  I do have a Realtek NIC but I'm connecting through a wireless link, not the Ethernet.  I haven't been able to figure out what has changed since the successful back ups.

    Thanks for your suggestions,

    Stan

    Friday, March 19, 2010 4:57 AM
  • Hi Xiaofeng,

    I haven't changed or repartitioned the disk.  I do get a puzzling message when I reinstall the WHS client; at the end of installation a message appears saying that WHS cannot automatically back up non NTFS partition disks.  This is strange because I only have NTFS partitions on my disk.  So what do you make of that?

    Thanks for your suggestions,

    Stan

    Friday, March 19, 2010 5:01 AM
  • Did you convert the disk (probably from FAT32) to NTFS at some point? Do you have multiple operating systems on the disk? Have you run chkdsk as I requested a couple of weeks ago?
    I'm not on the WHS team, I just post a lot. :)
    Friday, March 19, 2010 11:27 AM
    Moderator
  • I have not converted any disk partitions.  Only WinXP.  I ran a full chkdsk and found no problems.  There are no other partitions (non NTFS) on the drive.  I uninstalled the WHS client and deleted the computer from the server computer list.  I then reinstalled the client.  Again, the puzzling message occurs at the end of the install where a message saying the server cannot be configured to auto back up this computer is displayed even though the disk has only an NTFS partition.  Attempting a manual back up or attempting to configure auto back up options fail for this computer as before.

    So why might the WHS software decide that this laptop has no NTFS partitions when the OS disk management screen clearly identifies it as NTFS? 

    Thanks,

    Stan

    Thursday, March 25, 2010 5:34 AM
  • There are no other partitions (non NTFS) on the drive. 


    This confused me.  Can you write down what your partition layout is on this drive.  I was assuming this was one laptop, XP, with one hard drive, with one partition formatted as NTFS as done by an original XP installation.

    Are you sure no memory cards are connected, usb external drives, mapped drives to say online storage such as wuala, mozy, amazon S3, gladinet, google, sky drive, mesh etc - basically I'm asking if anything that could be storage related has been installed (not maybe since the problem has started - but since the computer was installed)?


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    Thursday, March 25, 2010 10:34 AM
  • Hi Al,

    I didn't mean to convey anything other than that when I open the disk management tab, it shows one volume, the local hard drive, labeled as Disk 0, with one partition, basic, NTFS, Healthy (active).  The only other item in the list is the CDROM drive which is noted as having no media.  There are no other drives connected to the laptop nor any mapped network drives.

    Thanks,

    Stan

    Friday, March 26, 2010 5:31 AM
  • I've run out of ideas the last two things I've thought of are:

    Have you checked you system thoroughly for a virus?  Are you using a RealTek network card - if so drivers from March 2010 have been known to cure some problems.


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    Friday, March 26, 2010 10:43 AM