Nursie,
Please review the following Knowledge Base (KB) article, http://support.microsoft.com/default.aspx/kb/326246, “How to replace Microsoft software or hardware, order service packs and product upgrades, or replace product manuals.
If your XP Pro CD was a system builder/OEM CD, request a replacement from your system builder. If they cannot help, order a replacement from Microsoft:
Americas: http://download.microsoft.com/download/b/a/b/babc90a1-b794-4a94-84f5-cbc37827ddca/americas%20end%20user%20media%20replacement%20form.pdf
Europe, Middle East, Africa: http://download.microsoft.com/download/3/7/b/37b3b0ed-a2b2-4ee4-b2ad-a43eb8b11a26/emea%20end%20user%20media%20replacement%20form-final.doc
Asia-Pacific: http://download.microsoft.com/download/a/4/8/a4859ac9-4d13-493b-90c0-59fa5137ccbd/apoc%20end%20user%20media%20replacement%20form-final.doc
This article describes how to replace Microsoft software or hardware, order service packs and product upgrades, or replace product manuals. The Microsoft Supplemental Parts team is available to help customers in North America who need any of the following:
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Replacements for Microsoft software or hardware |
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Service packs on CD |
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Product upgrades |
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Replacement product manuals |
Please review the KB article in its entirety ensuring you are eligible for replacing the product in question. Thank you.
Also if you have lost, broken, or misplaced your original Microsoft Office or Microsoft Publisher installation CD, you can order replacement media from Microsoft @ http://support.microsoft.com/kb/302822/en-us.
Thank you and have a wonderful holiday :-),
Stephen Holm, MS
