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Windows Vista activation key not valid/This copy of Windows is not genuine RRS feed

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    We have had this laptop for about 3 years now.  We recently had to take it in to our repair guy and he re-installed Windows Vista for us.  The laptop has worked great since then (several weeks now) until this past weekend. 

    We started getting a pop up notice to activate Windows.  I was hesitant to click on it until I could talk with our computer guy.  In the meantime our desktop background would disappear anytime we shutdown or restarted the machine.  Then this morning when I started the computer up the lower right hand corner had the message:  "Windows Vista (TM) Build 6002 This copy of Windows is not genuine".

    I called our repair guy and he said that this sometimes happens with a re-install.  He said to go ahead and activate Windows.  When I go in to do that, before I even get to a place to type in the activation key, the box that opens says "The Windows Vista home premium product key you typed is invalid for activation".

    It follows with the options:  "Buy a New Product Key online", "Type a different product key", or "Contact Microsoft to help resolve this problem".  I chose the second option using the product key on the bottom of our machine and got the message "The product key you have entered does not appear to be a valid Windows Vista product key.  Please check your product key and type it agian."  I checked the key and retyped and got the same message.  Note that I am never given the option of doing a phone activation.  What I have typed above is all that ever shows up in the activation window.

    Here are the results I get when running the MGA diagnostic tool: *NOTE* the last three sets of numbers shown for the product key do not match the label on the bottom of my computer

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
    Windows Product ID: 89583-OEM-7332157-00061
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {F50CD81F-39BF-4D37-B7EC-9534754DE6FB}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000009
    Build lab: 6002.vistasp2_gdr.101014-0432
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{F50CD81F-39BF-4D37-B7EC-9534754DE6FB}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89583-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-284049545-1255040921-103380501</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv9500 Notebook PC    </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.06    </Version><SMBIOSVersion major="2" minor="4"/><Date>20070723000000.000000+000</Date></BIOS><HWID>C4313507018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89583-00146-321-500061-02-1033-6001.0000-0212011
    Installation ID: 022160593294533376989171405436451370449686500716842555
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: WQD8Q
    License Status: Notification
    Notification Reason: 0xC004F063.

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: PgAAAAEABwABAAEAAQABAAAABAABAAEAeqiWz1Lfdhu84yC+gASIzAaYmGAun0Qs8vTqWvIZGiWsVksteKo=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   PTLTD     APIC 
      FACP   NVIDIA  MCP67-M
      SRAT   AMD     HAMMER 
      HPET   PTLTD   HPETTBL
      BOOT   PTLTD   $SBFTBL$
      MCFG   PTLTD     MCFG 
      TCPA   Phoeni  x     
      SSDT   PTLTD   POWERNOW
      SLIC   HPQOEM  SLIC-MPC

     

    Can someone please help me figure out what is wrong and how to fix it?  Or at least provide a way to talk to a real live person as the "Contact Microsoft to help resolve this problem" option in my activation window lead me to a page that had me try to activate which opened the same window I already had open. 

    Monday, February 14, 2011 9:49 PM

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    So, after all the time I've spent fighting with this problem and checking and rechecking the product key, it appears I should actually be checking by eyeglasses prescription -- I was mistaking a "B" for an "8".  Once I typed the key in *properly* everything was fine.  I even restarted my computer twice to be sure that everything "stuck".  Sheesh, do I feel silly. 

    Thanks for your help. :-)

    Monday, February 14, 2011 10:21 PM

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    "mommysix" wrote in message news:d4de461d-e1b1-4cac-b38b-6138a06194b0...

    We have had this laptop for about 3 years now.  We recently had to take it in to our repair guy and he re-installed Windows Vista for us.  The laptop has worked great since then (several weeks now) until this past weekend. 

    We started getting a pop up notice to activate Windows.  I was hesitant to click on it until I could talk with our computer guy.  In the meantime our desktop background would disappear anytime we shutdown or restarted the machine.  Then this morning when I started the computer up the lower right hand corner had the message:  "Windows Vista (TM) Build 6002 This copy of Windows is not genuine".

    I called our repair guy and he said that this sometimes happens with a re-install.  He said to go ahead and activate Windows.  When I go in to do that, before I even get to a place to type in the activation key, the box that opens says "The Windows Vista home premium product key you typed is invalid for activation".

    It follows with the options:  "Buy a New Product Key online", "Type a different product key", or "Contact Microsoft to help resolve this problem".  I chose the second option using the product key on the bottom of our machine and got the message "The product key you have entered does not appear to be a valid Windows Vista product key.  Please check your product key and type it agian."  I checked the key and retyped and got the same message.  Note that I am never given the option of doing a phone activation.  What I have typed above is all that ever shows up in the activation window.

    Here are the results I get when running the MGA diagnostic tool: *NOTE* the last three sets of numbers shown for the product key do not match the label on the bottom of my computer

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=

    Other data-->
    SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv9500 Notebook PC    </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.06    </Version><SMBIOSVersion major="2" minor="4"/><Date>20070723000000.000000+000</Date></BIOS

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Partial Product Key: WQD8Q
    License Status: Notification
    Notification Reason: 0xC004F063.

     

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000

     

    Can someone please help me figure out what is wrong and how to fix it?  Or at least provide a way to talk to a real live person as the "Contact Microsoft to help resolve this problem" option in my activation window lead me to a page that had me try to activate which opened the same window I already had open. 


    For some reason, your computer is unable to match the BIOS data to its internal certificates - you need to change the Product Key to the one on your COA Sticker, using the Change Product Key link at the bottom of the System Properties page. You will then probably have to activate by telephone.
     

    --

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, February 14, 2011 10:01 PM
    Moderator
  • Question
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    So, after all the time I've spent fighting with this problem and checking and rechecking the product key, it appears I should actually be checking by eyeglasses prescription -- I was mistaking a "B" for an "8".  Once I typed the key in *properly* everything was fine.  I even restarted my computer twice to be sure that everything "stuck".  Sheesh, do I feel silly. 

    Thanks for your help. :-)

    Monday, February 14, 2011 10:21 PM
  • Question
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    0
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    "mommysix" wrote in message news:45638279-6ddd-4a03-a49f-4fd835140f49...

    So, after all the time I've spent fighting with this problem and checking and rechecking the product key, it appears I should actually be checking by eyeglasses prescription -- I was mistaking a "B" for an "8".  Once I typed the key in *properly* everything was fine.  I even restarted my computer twice to be sure that everything "stuck".  Sheesh, do I feel silly. 

    Thanks for your help. :-)


    You're welcome - I've done it myself all too many times, so I know exactly how you feel!
     
    Good Luck!
    --

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, February 14, 2011 10:54 PM
    Moderator