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Office 2007 Pro validates but not Genuine

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My retail version of MS Office Pro Validates but the MS Genuine Advantage tell me its not Genuine
here is my

Diagnostic Report (1.9.0011.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0

Cached Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-3HCDY-QF3RX-W2FRQ
Windows Product Key Hash: IPJVDTxuqpsirWVpV3RgwBhGjIY=
Windows Product ID: 00426-074-2941813-85348
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7600.2.00010100.0.0.001
ID: {FF39D5FD-E729-45E1-BA2A-8D9EE785906A}(1)
Is Admin: Yes
TestCab: 0x0
WGA Version: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000000
Build lab: 7600.win7_rtm.090713-1255
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: Yes
Version: 1.9.9.1
WgaTray.exe Signed By: N/A, hr = 0x800b0100
WgaLogon.dll Signed By: N/A, hr = 0x800b0100

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: 2.0.48.0
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: Microsoft

OGA Data-->
Office Status: 108 Invalid VLK
Microsoft Office Professional Plus 2007 - 108 Invalid VLK
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{FF39D5FD-E729-45E1-BA2A-8D9EE785906A}</UGUID><Version>1.9.0011.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-W2FRQ</PKey><PID>00426-074-2941813-85348</PID><PIDType>5</PIDType><SID>S-1-5-21-2495127075-3026545876-203999325</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Mini 110-1100</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>308F0 Ver. F.17</Version><SMBIOSVersion major="2" minor="4"/><Date>20090916000000.000000+000</Date></BIOS><HWID>E9B80600018400F4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification><File Name="WgaTray.exe" Version="1.9.9.1"/><File Name="WgaLogon.dll" Version="1.9.9.1"/><File Name="OGAAddin.dll" Version="2.0.48.0"/><File Name="OGAVerify.exe" Version="1.7.105.14"/></GANotification></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>1C421A6FEFBE586</Val><Hash>lAJueyfcnH9YNOQfbg2rmongng8=</Hash><Pid>89409-707-6477371-65402</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="108"/><App Id="16" Version="12" Result="108"/><App Id="18" Version="12" Result="108"/><App Id="19" Version="12" Result="108"/><App Id="1A" Version="12" Result="108"/><App Id="1B" Version="12" Result="108"/><App Id="44" Version="12" Result="108"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7600.16385

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: ac96e1a8-6cc4-4310-a4ff-332ce77fb5b8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00170-074-294181-01-1033-7600.0000-3312009
Installation ID: 017414905011574954730305977130246232005833482220409251
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: W2FRQ
License Status: Licensed
Remaining Windows rearm count: 1
Trusted time: 12/4/2009 2:54:36 PM

HWID Data-->
HWID Hash Current: LgAAAAAAAQABAAIAAAABAAAAAwABAAEAJJTyYULwcpG+K7bUGO2KrYJ1nGdyGQ==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC   091609  APIC1111
FACP   091609  FACP1111
HPET   091609  OEMHPET
MCFG   091609  OEMMCFG
SLIC   HPQOEM  SLIC-MPC
OEMB   091609  OEMB1111
ASF!   LEGEND  I865PASF
SSDT   PmRef  CpuPm

Friday, December 4, 2009 8:13 PM

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Hello laser770,

OGA Data-->
Office Status: 108 Invalid VLK
Microsoft Office Professional Plus 2007 - 108 Invalid VLK
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft

The Microsoft Office Professional Plus 2007 is Non-Genuine. It was installed using a Invalid Volume Licensce Key (VLK).
VLK software is not to be sold to consumers, but are designed for large orginizations that need 10s 100s or 1000s of Office installs. In this case the VLK is Invalid. This means it was likely created with a Piracy software called a Key Generator (KeyGen). In other words, Microsoft did not create or release this key.

The reason you hadn't see the Non-Genuine message sooner is that Office doesn't have any anti-piracy systems other then Activation and this pirated Product Key is a Volume License Key that doesn't require Activation. The only way for you to have found out that the Office was Non-Genuine would have been if you had gone to http://Microsoft.com/genuine and click the 'Validate Office", gone to the Office Download site and attempted to download any non-criticaa update or by installing the Office Notifier. It turns out that you just recently downloaded and installed the Office Notifer and that is what is telling you that Office is Non-Genuine

Now, I am Not accusing you of piracy. There are a number of reason why your Office would be using a Pirated key. The three most common are:

1) You may have bought the software from a unscrupulous seller who sold you pirated software.
In which case I recommend, if possible, contacting that seller and demand the Genuine Microsoft software, that you paid for or at least a refund. I also recommend submitting a Piracy Report at http://microsoft.com/piracy

or

2) You had your computer worked on (by a repair person, a friend or that smart kid down the street) and in the course of fixing the PC, they had to reinstall Office. Instead of contacting you to get the proper Product Key, (maybe due to not knowing it was wrong or due to laziness) they downloaded it from the internet.
In this case, you probably have a Genuine copy (and Product Key) of Office, you just need to uninstall the Non-genuine one and reinstall the software using the proper (Genuine) Product Key

or

3) A repair person, a friend or that smart kid down the street may have thought they were doing you a Favor by installing a copy of Office on your computer, "for Free". But in fact he/she installed a Pirated Copy. It's all togeather possible they didn't know they were doing anything wrong and thought they were just being nice.
In this case, the best way to resolve the issue would be to uninstall the software and if you still want to use Office, buy it from a trusted retailer or online store.

Thank you,
Darin MS
- Marked as answer by Darin Smith MS Saturday, December 5, 2009 12:30 AM
Saturday, December 5, 2009 12:30 AM

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Hello laser770,

OGA Data-->
Office Status: 108 Invalid VLK
Microsoft Office Professional Plus 2007 - 108 Invalid VLK
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft

The Microsoft Office Professional Plus 2007 is Non-Genuine. It was installed using a Invalid Volume Licensce Key (VLK).
VLK software is not to be sold to consumers, but are designed for large orginizations that need 10s 100s or 1000s of Office installs. In this case the VLK is Invalid. This means it was likely created with a Piracy software called a Key Generator (KeyGen). In other words, Microsoft did not create or release this key.

The reason you hadn't see the Non-Genuine message sooner is that Office doesn't have any anti-piracy systems other then Activation and this pirated Product Key is a Volume License Key that doesn't require Activation. The only way for you to have found out that the Office was Non-Genuine would have been if you had gone to http://Microsoft.com/genuine and click the 'Validate Office", gone to the Office Download site and attempted to download any non-criticaa update or by installing the Office Notifier. It turns out that you just recently downloaded and installed the Office Notifer and that is what is telling you that Office is Non-Genuine

Now, I am Not accusing you of piracy. There are a number of reason why your Office would be using a Pirated key. The three most common are:

1) You may have bought the software from a unscrupulous seller who sold you pirated software.
In which case I recommend, if possible, contacting that seller and demand the Genuine Microsoft software, that you paid for or at least a refund. I also recommend submitting a Piracy Report at http://microsoft.com/piracy

or

2) You had your computer worked on (by a repair person, a friend or that smart kid down the street) and in the course of fixing the PC, they had to reinstall Office. Instead of contacting you to get the proper Product Key, (maybe due to not knowing it was wrong or due to laziness) they downloaded it from the internet.
In this case, you probably have a Genuine copy (and Product Key) of Office, you just need to uninstall the Non-genuine one and reinstall the software using the proper (Genuine) Product Key

or

3) A repair person, a friend or that smart kid down the street may have thought they were doing you a Favor by installing a copy of Office on your computer, "for Free". But in fact he/she installed a Pirated Copy. It's all togeather possible they didn't know they were doing anything wrong and thought they were just being nice.
In this case, the best way to resolve the issue would be to uninstall the software and if you still want to use Office, buy it from a trusted retailer or online store.

Thank you,
Darin MS
- Marked as answer by Darin Smith MS Saturday, December 5, 2009 12:30 AM
Saturday, December 5, 2009 12:30 AM
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Darin;

Thank you for your prompt reply to my question

I recently purchased a new computer for my wife as a Christmas present and this software from an Ebay dealer with a good record, who claims to be an authorized MS dealer, to put on that computer. So yes I am not a Pirate. If I were I would not be asking MS why the program wouldn’t pass validation. The vendor attempted to correct the not genuine issue having me follow the MS links and when it wouldn't pass he advised me to contact Microsoft for help. When informed that the program most likely was not genuine, he seemed surprised. He offered and has agreed to refund the purchase price through the Pay Pal resolution center. Pay Pal says that this will take 5 to 10 business days.

I have checked at best buy and staples and can see no difference in the packaging. The plastic box was sealed. The instruction book and pamphlet all look like they came right from MS. The holograms on both disks appear to match those shown on the how to tell web site except for the very edge, which appears more silver than copper. After further looking at the COA with a magnifying glass, it does appear that the COA matches one of the ones shown on the how to tell web site as not genuine.

After I am reimbursed my funds, I will file a piracy report with MS.

Laser770

Saturday, December 5, 2009 6:06 AM

Answered by:

Office 2007 Pro validates but not Genuine

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