Windows Genuine Advantage Notification has encountered a problem and needs to close. We are sorry for the inconvenience RRS feed

  • Question

  • When my computer starts up, I get the following error message

    Windows Genuine Advantage Notification has encountered a problem and needs to close.  We are sorry for the inconvenience.

    My copy of Windows is genuine, and when I click the "Send Error Report" button, the error message box goes away.  No other issue with Window or other programs .
    it's annoying to have to close the error message box every time I start up.  How to resolve this issue?

    infos provide below:

    Diagnostic Report (1.9.0011.0):


    WGA Data-->

    Validation Status: Genuine

    Validation Code: 0


    Cached Validation Code: N/A

    Windows Product Key: *****-*****-F4WJP-F69MX-YBQ46

    Windows Product Key Hash: G4E5LGMJEEmX/TK4y6rM0hzdxRA=

    Windows Product ID: 76487-OEM-2211906-00110

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 5.1.2600.2.00010100.3.0.pro

    ID: {8B08C831-5BF6-4D2C-ADDC-19525AF4843B}(3)

    Is Admin: Yes

    TestCab: 0x0

    WGA Version: Registered,

    Signed By: Microsoft

    Product Name: N/A

    Architecture: N/A

    Build lab: N/A

    TTS Error: N/A

    Validation Diagnostic: 025D1FF3-230-1

    Resolution Status: N/A


    WgaER Data-->

    ThreatID(s): N/A

    Version: N/A


    WGA Notifications Data-->

    Cached Result: 0

    File Exists: Yes


    WgaTray.exe Signed By: Microsoft

    WgaLogon.dll Signed By: Microsoft


    OGA Notifications Data-->

    Cached Result: 100


    OGAExec.exe Signed By: Microsoft

    OGAAddin.dll Signed By: Microsoft


    OGA Data-->

    Office Status: 100 Genuine

    Microsoft Office Professional Edition 2003 - 100 Genuine

    OGA Version: Registered,

    Signed By: Microsoft

    Office Diagnostics: 025D1FF3-230-1


    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed


    File Scan Data-->


    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{8B08C831-5BF6-4D2C-ADDC-19525AF4843B}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YBQ46</PKey><PID>76487-OEM-2211906-00110</PID><PIDType>2</PIDType><SID>S-1-5-21-175860482-365828201-344457409</SID><SYSTEM><Manufacturer>ASUSTeK Computer Inc.        </Manufacturer><Model>W6A       </Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>201                                </Version><SMBIOSVersion major="2" minor="3"/><Date>20050727000000.000000+000</Date><SLPBIOS>ASUS_FLASH</SLPBIOS></BIOS><HWID>D7673D07018400E2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Malay Peninsula Standard Time(GMT+08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>ASUSTeK Computer Inc.</name><model>W6A</model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version=""/><File Name="WgaLogon.dll" Version=""/><File Name="OGAAddin.dll" Version=""/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>15BB3031D37FD00</Val><Hash>Gan/RvyhgHQF4Ripr2JXuTkJL9M=</Hash><Pid>73931-640-8858751-57723</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> 


    Licensing Data-->



    HWID Data-->



    OEM Activation 1.0 Data-->

    BIOS string matches: yes

    Marker string from BIOS: 1E860:ASUSTeK Computer Inc|13B77:GENUINE C&C INC

    Marker string from OEMBIOS.DAT: ASUS_FLASH


    OEM Activation 2.0 Data-->


    Thursday, September 17, 2009 6:16 AM


All replies

  • Please visit Microsoft Genuine Advantage – Diagnostic  Site and click on Start Diagnostics.  Afterward restart your computer.
    Let us know if this procedure solved the issue.
    Carey Frisch
    • Marked as answer by Darin Smith MS Thursday, September 17, 2009 9:44 PM
    Thursday, September 17, 2009 12:13 PM
  • Hello afa721,

    If Carey's instructions don't resolve the issue, please create a (no cost) WGA support request at http://go.microsoft.com/fwlink/?linkid=52029 for additional assistance.

    Thank you,
    Darin MS
    Thursday, September 17, 2009 9:44 PM
  • Hi All,

    thanks for the recommend solutions, i have fixed the problem.
    the cause is due to the office genuine advantage software issue, problem was fix by reinstall
    the program.

    Monday, October 5, 2009 1:22 AM
  • How do you reinstall the program?

    Are you talking about the Office software or the Genuine Advantage software?

    I am experiencing the same problem after rebooting, but the Office Genuine Advantage diagnostic website does not take care of it.
    Tuesday, March 9, 2010 6:17 PM