Problem installing WHS 2011 Connector on Windows 7 64bit: The Windows Home Server 2011 Connector has encountered an unexpected error. Click Close to undo most of the changes that are made to this computer. RRS feed

  • Question

  • I like everything about WHS 2011 except for the part where you connect other computers to it, and the server machine needs a single logical drive large enough to hold all the backups of all the machines. But enough snark.

    My WHS machine is kind of a beta, experimenting to see whether I can really live without DE. I got all of my shared files migrated to it, and then started adding my machines to it for backup. Then I hit the "need a big enough disk" problem, and failed backups. At this point, I've deleted all of the connected machines from WHS, created a new humongous spanned disk, and am starting to try to add clients. Every attempt to connect clients to it fails with the cryptic message included in the subject of the query. I've turned media services on. I've disconnected clients from my home domain. I renamed a machine. I still get this failure. I did manage to get a Win 8 Dev Preview box added to WHS, so the problem could be on the client, or on the server, I suppose. 

    Has any one solved this problem? Basically, WHS is useless and I'm about to abandon it. The big disk thing is nearly a deal breaker, what idiot made that compromise? I though the LEAST the #$@#$ product would do is sniff around and find vacant disk, but apparently not. When for a while I had 3-4 disks spanned together to make an ~9TB volume, I got a ton of seemingly spurious SMART alerts (all component disks passed chkdsk individually).

    At any rate, suggestions would be welcome. 

    Signs point to a client rollup coming from server, program Data....codeclentmsi.log shows some very cryptic errors involving essetup.exe, which someone had creatively hacked to not return an error. I declined to try that hack since I figured running random code from the internet trying to make WHS11 work was probably not sane. Snippet from the log:

    MSI (s) (C8:20) [12:39:53:680]: Invoking remote custom action. DLL: C:\Windows\Installer\MSI71CD.tmp, Entrypoint: CAQuietExec
    MSI (s) (C8:B8) [12:39:59:298]: Executing op: ActionStart(Name=InstallServices,Description=Installing new services,Template=Service: [2])
    MSI (s) (C8:B8) [12:39:59:298]: Executing op: ProgressTotal(Total=11,Type=1,ByteEquivalent=1300000)
    MSI (s) (C8:B8) [12:39:59:298]: Executing op: ServiceInstall(Name=ServiceProviderRegistry,DisplayName=@%ProgramFiles%\Windows Server\Bin\CommonRes.dll,-19,ImagePath="C:\Program Files\Windows Server\Bin\ProviderRegistryService.exe",ServiceType=16,StartType=2,ErrorControl=1,,Dependencies=KeyIso[~]NetTcpPortSharing[~][~][~],,StartName=NT AUTHORITY\NetworkService,Password=**********,Description=@%ProgramFiles%\Windows Server\Bin\CommonRes.dll,-20,,)
    MSI (s) (C8:B8) [12:39:59:735]: Executing op: ServiceInstall(Name=arXfrSvc,DisplayName=Windows Server Media Center TV Archive Transfer Service,ImagePath="C:\Program Files\Windows Server\Bin\Microsoft.HomeServer.Archive.TransferService.exe",ServiceType=16,StartType=2,ErrorControl=1,,Dependencies=ehSched[~]ehRecvr[~][~][~],,,Password=**********,Description=Transfers recorded TV from Media Center to the Recorded TV shared folder on your home server.,,)
    MSI (s) (C8:B8) [12:39:59:907]: Executing op: ServiceInstall(Name=LANConfig,DisplayName=@%ProgramFiles%\Windows Server\Bin\CommonRes.dll,-27,ImagePath="C:\Program Files\Windows Server\Bin\LANConfigSvc.exe",ServiceType=16,StartType=2,ErrorControl=1,,Dependencies=tcpip[~]ssdpsrv[~][~][~],,,Password=**********,Description=@%ProgramFiles%\Windows Server\Bin\CommonRes.dll,-28,,)
    MSI (s) (C8:B8) [12:40:00:079]: Executing op: ServiceInstall(Name=WSConnectorUpdate,DisplayName=@%ProgramFiles%\Windows Server\Bin\CommonRes.dll,-41,ImagePath="C:\Program Files\Windows Server\Bin\WSConnectorUpdate.exe",ServiceType=16,StartType=2,ErrorControl=1,,Dependencies=rpcss[~][~][~],,,Password=**********,Description=@%ProgramFiles%\Windows Server\Bin\CommonRes.dll,-42,,)
    MSI (s) (C8:B8) [12:40:00:250]: Executing op: ServiceInstall(Name=providers_system,DisplayName=@%ProgramFiles%\Windows Server\Bin\CommonRes.dll,-23,ImagePath="C:\Program Files\Windows Server\Bin\SharedServiceHost.exe" "C:\Program Files\Windows Server\Bin\ClientSystemServiceConfig",ServiceType=32,StartType=2,ErrorControl=1,,Dependencies=ServiceProviderRegistry[~][~][~],,,Password=**********,Description=@%ProgramFiles%\Windows Server\Bin\CommonRes.dll,-24,,)
    MSI (s) (C8:B8) [12:40:00:406]: Executing op: ServiceInstall(Name=initMonitor,DisplayName=@%ProgramFiles%\Windows Server\Bin\CommonRes.dll,-43,ImagePath="C:\Program Files\Windows Server\Bin\SharedServiceHost.exe" "C:\Program Files\Windows Server\Bin\ClientSystemServiceConfig",ServiceType=32,StartType=2,ErrorControl=1,,Dependencies=[~],,,Password=**********,Description=@%ProgramFiles%\Windows Server\Bin\CommonRes.dll,-44,,)
    MSI (s) (C8:B8) [12:40:00:578]: Executing op: ServiceInstall(Name=NotificationsProviderSvc,DisplayName=@%ProgramFiles%\Windows Server\Bin\CommonRes.dll,-21,ImagePath="C:\Program Files\Windows Server\Bin\SharedServiceHost.exe" "C:\Program Files\Windows Server\Bin\ClientLocalServiceConfig",ServiceType=32,StartType=2,ErrorControl=1,,Dependencies=ServiceProviderRegistry[~][~][~],,StartName=NT AUTHORITY\NetworkService,Password=**********,Description=@%ProgramFiles%\Windows Server\Bin\CommonRes.dll,-22,,)
    MSI (s) (C8:B8) [12:40:00:781]: Executing op: ServiceInstall(Name=HealthAlertsSvc,DisplayName=@%ProgramFiles%\Windows Server\Bin\CommonRes.dll,-7,ImagePath="C:\Program Files\Windows Server\Bin\SharedServiceHost.exe" "C:\Program Files\Windows Server\Bin\ClientAlertServiceConfig",ServiceType=16,StartType=2,ErrorControl=1,,Dependencies=ServiceProviderRegistry[~]EventLog[~][~][~],,,Password=**********,Description=@%ProgramFiles%\Windows Server\Bin\CommonRes.dll,-8,,)
    MSI (s) (C8:B8) [12:40:00:968]: Executing op: ServiceInstall(Name=WSS_ComputerBackupProviderSvc,DisplayName=@%ProgramFiles%\Windows Server\Bin\CommonRes.dll,-3,ImagePath="C:\Program Files\Windows Server\Bin\SharedServiceHost.exe" "C:\Program Files\Windows Server\Bin\BackupClientConfig",ServiceType=16,StartType=2,ErrorControl=1,,Dependencies=ServiceProviderRegistry[~][~][~],,,Password=**********,Description=@%ProgramFiles%\Windows Server\Bin\CommonRes.dll,-4,,)
    MSI (s) (C8:B8) [12:40:01:155]: Executing op: ServiceInstall(Name=SqmProviderSvc,DisplayName=@%ProgramFiles%\Windows Server\Bin\CommonRes.dll,-5,ImagePath="C:\Program Files\Windows Server\Bin\SharedServiceHost.exe" "C:\Program Files\Windows Server\Bin\SqmServiceConfig",ServiceType=16,StartType=4,ErrorControl=1,,Dependencies=ServiceProviderRegistry[~][~][~],,,Password=**********,Description=@%ProgramFiles%\Windows Server\Bin\CommonRes.dll,-6,,)
    MSI (s) (C8:B8) [12:40:01:249]: Executing op: ServiceInstall(Name=WhsMcClient,DisplayName=Windows Server Media Center Client Service,ImagePath="C:\Program Files\Windows Server\Bin\WhsMcClient.exe",ServiceType=16,StartType=2,ErrorControl=1,,Dependencies=RpcSs[~][~][~],,,Password=**********,Description=Enables this computer to access the server folders on your home server.,,)
    MSI (s) (C8:B8) [12:40:01:452]: Executing op: ActionStart(Name=RollbackServiceConfig,,)
    MSI (s) (C8:B8) [12:40:01:483]: Executing op: CustomActionSchedule(Action=RollbackServiceConfig,ActionType=3329,Source=BinaryData,Target=RollbackServiceConfig,CustomActionData=SchedServiceConfig)
    MSI (s) (C8:B8) [12:40:01:483]: Executing op: ActionStart(Name=ExecServiceConfig,,)
    MSI (s) (C8:B8) [12:40:01:499]: Executing op: CustomActionSchedule(Action=ExecServiceConfig,ActionType=3073,Source=BinaryData,Target=ExecServiceConfig,CustomActionData=SchedServiceConfig€WhsMcClient€1€restart€restart€none€1€60€€€LANConfig€1€restart€restart€none€1€60€€€WSConnectorUpdate€1€restart€restart€none€1€60€€€providers_system€1€restart€restart€none€1€120€€€initMonitor€1€restart€restart€none€1€120€€€NotificationsProviderSvc€1€restart€restart€none€1€120€€€HealthAlertsSvc€1€restart€restart€none€1€120€€€WSS_ComputerBackupProviderSvc€1€restart€restart€none€1€30€€€SqmProviderSvc€1€restart€restart€none€1€120€€€ServiceProviderRegistry€1€restart€restart€none€1€120€€€arXfrSvc€1€restart€restart€none€1€60€€)
    MSI (s) (C8:E4) [12:40:01:546]: Invoking remote custom action. DLL: C:\Windows\Installer\MSI9065.tmp, Entrypoint: ExecServiceConfig
    MSI (s) (C8:B8) [12:40:01:889]: Executing op: ActionStart(Name=StartServices,Description=Starting services,Template=Service: [1])
    MSI (s) (C8:B8) [12:40:01:889]: Executing op: ProgressTotal(Total=8,Type=1,ByteEquivalent=1300000)
    MSI (s) (C8:B8) [12:40:01:889]: Executing op: ServiceControl(,Name=LANConfig,Action=1,,)
    MSI (s) (C8:B8) [12:40:03:247]: Executing op: ServiceControl(,Name=WSConnectorUpdate,Action=1,,)
    MSI (s) (C8:B8) [12:40:04:308]: Executing op: ServiceControl(,Name=providers_system,Action=1,,)
    MSI (s) (C8:B8) [12:40:09:037]: Executing op: ServiceControl(,Name=initMonitor,Action=1,,)
    MSI (s) (C8:B8) [12:40:10:083]: Executing op: ServiceControl(,Name=NotificationsProviderSvc,Action=1,,)
    MSI (s) (C8:B8) [12:40:11:472]: Executing op: ServiceControl(,Name=HealthAlertsSvc,Action=1,,)
    MSI (s) (C8:B8) [12:40:13:360]: Executing op: ServiceControl(,Name=WSS_ComputerBackupProviderSvc,Action=1,,)
    MSI (s) (C8:B8) [12:40:15:873]: Executing op: ServiceControl(,Name=ServiceProviderRegistry,Action=1,,)
    MSI (s) (C8:B8) [12:40:16:403]: Executing op: ActionStart(Name=SetupMcConnector,,)
    MSI (s) (C8:B8) [12:40:16:403]: Executing op: CustomActionSchedule(Action=SetupMcConnector,ActionType=9234,Source=C:\Program Files\Windows Server\Bin\esSetup.exe,Target=**********,)
    CustomAction SetupMcConnector returned actual error code -2147023170 (note this may not be 100% accurate if translation happened inside sandbox)
    MSI (s) (C8:B8) [12:40:37:582]: Note: 1: 1722 2: SetupMcConnector 3: C:\Program Files\Windows Server\Bin\esSetup.exe 4: ********** 
    MSI (s) (C8:B8) [12:40:37:597]: Note: 1: 2205 2:  3: Error 
    MSI (s) (C8:B8) [12:40:37:613]: Note: 1: 2228 2:  3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1722 
    MSI (s) (C8:B8) [12:40:37:676]: Note: 1: 2205 2:  3: Error 
    MSI (s) (C8:B8) [12:40:37:707]: Note: 1: 2228 2:  3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1709 
    MSI (s) (C8:B8) [12:40:37:722]: Product: Windows Home Server 2011 Connector -- Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor.  Action SetupMcConnector, location: C:\Program Files\Windows Server\Bin\esSetup.exe, command: ********** 

    Action ended 12:40:37: InstallFinalize. Return value 3.
    MSI (s) (C8:B8) [12:40:37:769]: User policy value 'DisableRollback' is 0
    MSI (s) (C8:B8) [12:40:37:785]: Machine policy value 'DisableRollback' is 0
    MSI (s) (C8:B8) [12:40:37:800]: Executing op: Header(Signature=1397708873,Version=500,Timestamp=1081631987,LangId=1033,Platform=589824,ScriptType=2,ScriptMajorVersion=21,ScriptMinorVersion=4,ScriptAttributes=1)
    MSI (s) (C8:B8) [12:40:37:800]: Executing op: DialogInfo(Type=0,Argument=1033)

    Sunday, March 25, 2012 3:18 AM

All replies

  • No ideas? I'm willing to experiment... 
    Thursday, March 29, 2012 2:11 PM
  • Hmmm. I removed the Media Center Windows Feature from my laptop and it successfully connected to the server and a backup is running. We shall see. I have other clients to try this on to see if they can connect successfully. 

    That said, WHS 2011 doesn't seem to be up to handle my home network config (I"m not of a mind to create a single spanned disk of 15TB or more to handle backups for all of my home machines). I may fail back to the original WHS w/ DE, I may find another solution. Suggestions for alternates are welcome. 

    Sunday, April 8, 2012 2:52 PM
  • You could of course use your Server as a server and store all your data on it, rather than on all of your individual clients, thus reducing the size of the disk required to store client backups. That of course presents you with the problem of how you then backup all that data, which as you know can not be done with the Dashboard tools. This is how my system is set up, and I use SyncBack to back up data from my main server to a second WHS2011 backup server!

    Phil P.S. If you find my comment helpful or if it answers your question, please mark it as such.

    Monday, April 9, 2012 12:06 AM
  • I removed .NET Framework 4.0 Extended from my client computer using Control Panel, Programs and Features.  I then rebooted and installed the Connect client from my home server and it successfully reinstalled .NET Framework 4.0 and completed the client setup successfully.  I had tried many other things and this was the only one that worked for me.
    Monday, June 25, 2012 1:15 AM