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Office is not genuine RRS feed

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    I've been using Office without problems for a few months, but now I've got a "This copy of office is not genuine" message. Everything was purchased through our business IT contractor, who assures me it is genuine, and suggests the problem may be because he downgraded Vista to XP. All help gratefully received.


    Diagnostic Report (1.9.0011.0):

    -----------------------------------------

    WGA Data-->

    Validation Status: Genuine

    Validation Code: 0

     

    Cached Validation Code: N/A

    Windows Product Key: *****-*****-RY7BM-HM3KT-BKVRW

    Windows Product Key Hash: 6994t4LQCbvkXhtNbqQCL4+auQs=

    Windows Product ID: 76487-OEM-2211906-00107

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 5.1.2600.2.00010100.3.0.pro

    ID: {50D4111C-0BA0-48FA-8D7D-B457DE8BF551}(3)

    Is Admin: Yes

    TestCab: 0x0

    WGA Version: Registered, 1.9.40.0

    Signed By: Microsoft

    Product Name: N/A

    Architecture: N/A

    Build lab: N/A

    TTS Error: N/A

    Validation Diagnostic: 025D1FF3-230-1

    Resolution Status: N/A

     

    WgaER Data-->

    ThreatID(s): N/A

    Version: N/A

     

    WGA Notifications Data-->

    Cached Result: 0

    File Exists: Yes

    Version: 1.9.40.0

    WgaTray.exe Signed By: Microsoft

    WgaLogon.dll Signed By: Microsoft

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: 2.0.48.0

    OGAExec.exe Signed By: Microsoft

    OGAAddin.dll Signed By: Microsoft

     

    OGA Data-->

    Office Status: 108 Invalid VLK

    Microsoft Office Enterprise 2007 - 108 Invalid VLK

    OGA Version: Registered, 2.0.48.0

    Signed By: Microsoft

    Office Diagnostics: 025D1FF3-230-1

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{50D4111C-0BA0-48FA-8D7D-B457DE8BF551}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-BKVRW</PKey><PID>76487-OEM-2211906-00107</PID><PIDType>2</PIDType><SID>S-1-5-21-2534662305-1885550237-1908803800</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>423344G             </Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>6GET12WW(V1.03)     </Version><SMBIOSVersion major="2" minor="5"/><Date>20081020000000.000000+000</Date><SLPBIOS>LENOVO,LENOVO</SLPBIOS></BIOS><HWID>4BFC39AF0184207B</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Lenovo</name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>94436407C3F2586</Val><Hash>Nh+O7p+E5Ha5+8Lxn9JfFULj9GM=</Hash><Pid>89388-707-9845457-65804</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="108"/><App Id="16" Version="12" Result="108"/><App Id="18" Version="12" Result="108"/><App Id="19" Version="12" Result="108"/><App Id="1A" Version="12" Result="108"/><App Id="1B" Version="12" Result="108"/><App Id="44" Version="12" Result="108"/><App Id="A1" Version="12" Result="108"/><App Id="BA" Version="12" Result="108"/></Applications></Office></Software></GenuineResults> 

     

    Licensing Data-->

    N/A

     

    HWID Data-->

    N/A

     

    OEM Activation 1.0 Data-->

    BIOS string matches: yes

    Marker string from BIOS: 1FA10:Legend (Beijing) limited|5B4D:Lenovo

    Marker string from OEMBIOS.DAT: LENOVO,LENOVO

     

    OEM Activation 2.0 Data-->

    N/A

    Saturday, November 21, 2009 1:52 PM

Answers

  • Hello Numbers912,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Enterprise 2007 - 108 Invalid VLK
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1

    The installed Office Enterprise 2007 on your lenovo computer is an edition of Office that is properly sold only thru the Volume Licensing program to businesses, educational institutions and governmental agencies.  This installation was done with an invalid Product Key made by a pirating program known as a Key Generator.  The product key was NOT issued by Microsoft, making it Invalid.

    If your use of the installed Office Professional Plus 2007 is in association with a business, educational institution, or governmental agency that might have a Volume Licensing Agreement with Microsoft, please report this nongenuine problem to your organization's IT support staff for further troubelshooting and resolution.

    The current nongenuine status of Office Enterprise 2007 has absolutely nothing to do with whether your computer's installation of Windows was downgraded from Vista to XP.  Office is evaluated for being Genuine/Nongenuine independently of the Windows platform on which it is installed.

    If your organization has entered into a Volume Licensing Agreement with Microsoft for the use of Office Enterprise 2007 on your organization's computers, it is possible that this particular installation of Office was installed using an incorrect Product Key.  Have your IT contractor check the installed product key with a keyfinding program such as the Magical Jellybean Keyfinder and compare it to the organization's valid Product Key listed on the Volume Licensing Agreement.  If there has been a simple mix-up with the Product Key, that can be corrected by following the steps in this MS KB article:  http://support.microsoft.com/default.aspx/kb/895456


    If you are an individual consumer, you should never have been sold Volume Licensing materials such as a VL CD, and you certainly should not have received an Invalid Product Key.  Quite often people purchase what is advertised and packaged as a retail license for Office 2007, but all too often, the product they receive is a counterfeit Office package that installs a nongenuine copy of Office Enterprise 2007.

    Your first course of action is to confront your seller with this information and demand either a full refund or to receive the genuine software you paid for.  If the seller refuses to help, please pursue whatever remedies are available to you thru the selling venue, your payment method (credit card, PayPal, etc), or the legal system in your area.

    Also, depending upon whether you received "high quality" counterfeit materials, you may qualify for the Office Complimentary Offer or for the Office Genuine Advantage discounted offer.  Please see the FAQ here:  http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en#ID0EKNAC  If you decide to participate in the Office Genuine Offer, please initiate the process by clicking on the "Learn More Online" link shown in the nongenuine notices on your screen.

    One other possibility is that at one time your computer did have a Genuine installation of Office installed, but for some reason it was replaced with the current installations which are nongenuine.  This could have happened if you took your computer to a repair shop and they reinstalled Windows and/or some or all of your programs.  You Get Genuine once again by uninstalling the current nongenuine installations of Office and using your Genuine Microsoft hologrammed Office installation CDs, along with the genuine Product Key found on your Office Edition's Certificate of Authenticity, to put back the genuine installation of Office you may have already had on the computer.


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Saturday, November 21, 2009 8:16 PM