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NortelCS100E DualForking with RCC-OCSR2-Outlook Missed Call Notification RRS feed

  • Question

  • Hi All

     

    We have OCS R2 integrated with Nortel CS1000ERls5.5 in RCC/Dual forking configurations (voice + telephony integration).


    When calling the users number, both the IP phone as the OCS client are ringing. 


    When picking up the call with the IP phone, there is always a missed call notification in outlook.


    However if we answer the call using the communicator there is no missed call notification in outlook.


     I think It is due to the PBX not telling OCS that the call has been answered somewhere else.


    If the PBX purely stops ringing the OCS then OCS will believe that the call has been lost, and we will


    Get a missed call notification in outlook. What do you think?


    Did you ever encounter such a problem? If yes how to solve it? Any hot fixes for it?


    Thanks for your support.


     Cheers.


    Charles.

    Monday, September 14, 2009 3:29 PM