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  • Question

  • I received a download of the security alert for a genuine windows checker.  before I install the genuine windows checker I followed
    the recommended steps to verify COA.

    in stepping through the COA procedure

    http://www.microsoft.com/resources/howtotell/ww/windows/quiz_coa.mspx?quizType=oem&compareButton=Compare+Now

     I came down to this message:

    "You should have received a recovery solutions CD from your PC manufacturer. To verify that the recovery solutions CD that came with
    your PC is genuine, please contact your PC manufacturer."

    Unfortuantely, the PC maker is no longer in business.

    Now what do I do ?........the security alert icon is hanging in my system tray waiting for an install of the checker and I have no
    way of checking .

     

    any help ????

     

     

    Tuesday, May 23, 2006 9:22 PM

Answers

  • webber123456:

    Can you download and run this tool?

     

    - http://go.microsoft.com/fwlink/?linkid=52012

    Please press “copy to clipboard” and paste the response on the forum.

     

    Thanks,

    Greg

    Tuesday, May 23, 2006 9:24 PM
  •  webber123456 wrote:

    WGA Diagnostic Data (1.5.0530.2):
    --------------------
    Genuine Validation Status: Genuine
    Windows Product Key: *****-*****-TMHHJ-FWC6J-KW9Q6
    Windows Product Key Hash: kqX/VC1TkSBSE4LCe1h+XMHNLIk=
    Windows Product ID: 55274-OEM-2211906-00162
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    Download Center code: QLHXG4
    ID: d474952e-7a3c-4279-ae02-b1ccfaadbcb0
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.3.254.0.
    Signature Type: Microsoft.
    Validation Diagnostic:

    Scan: Complete
    Cryptography: Complete

    Office Status: 109
    Office Diagnostics: 77F760FE-275-80070002_7E90FEE8-171-80070002

    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    Office Details: <GenuineResults><MachineData><UGUID>d474952e-7a3c-4279-ae02-b1ccfaadbcb0</UGUID><Version>1.5.0530.2</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-KW9Q6</PKey><PID>55274-OEM-2211906-00162</PID><PIDType>2</PIDType><SID>S-1-5-21-3443652670-2321579185-241131817</SID><SYSTEM><Manufacturer>Lan Plus</Manufacturer><Model>KM266-8235</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="2"/><Date>20021107000000.000000+000</Date><SLPBIOS>Lan Plus,Lan Plus</SLPBIOS></BIOS><HWID>A24C3A570184205B</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone></MachineData>   <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

     

    Webber, looking at the diagnostics output, you're running an older version of our WGA Validation that may be causing issues. Can you please revalidate at: http://www.microsoft.com/genuine/downloads/Validate.aspx?displaylang=en and then re-run the diagnostics tool and paste it again here?

     

    Thanks!

    -PHil Liu

    Wednesday, May 24, 2006 8:01 PM

All replies

  • webber123456:

    Can you download and run this tool?

     

    - http://go.microsoft.com/fwlink/?linkid=52012

    Please press “copy to clipboard” and paste the response on the forum.

     

    Thanks,

    Greg

    Tuesday, May 23, 2006 9:24 PM
  • before I install anything I want a guarantee that I don't end up in a situation that requires re installing windows and wiping my hard drive. My OS is legal i purchased it pre installed from a major office supply store which retailed it for the now defunct manufacturer. I won't be able to get back to where I'm at if everything is wiped !? How do I get a guarantee ?
    Tuesday, May 23, 2006 9:33 PM
  • webber123456:

     

    There is no installation with this tool.  It just runs and gathers infomation on your computers MS OS and Office if it's installed.

     

    Greg

     

    Tuesday, May 23, 2006 9:47 PM
  • WGA Diagnostic Data (1.5.0530.2):
    --------------------
    Genuine Validation Status: Genuine
    Windows Product Key: *****-*****-TMHHJ-FWC6J-KW9Q6
    Windows Product Key Hash: kqX/VC1TkSBSE4LCe1h+XMHNLIk=
    Windows Product ID: 55274-OEM-2211906-00162
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    Download Center code: QLHXG4
    ID: d474952e-7a3c-4279-ae02-b1ccfaadbcb0
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.3.254.0.
    Signature Type: Microsoft.
    Validation Diagnostic:

    Scan: Complete
    Cryptography: Complete

    Office Status: 109
    Office Diagnostics: 77F760FE-275-80070002_7E90FEE8-171-80070002

    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    Office Details: <GenuineResults><MachineData><UGUID>d474952e-7a3c-4279-ae02-b1ccfaadbcb0</UGUID><Version>1.5.0530.2</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-KW9Q6</PKey><PID>55274-OEM-2211906-00162</PID><PIDType>2</PIDType><SID>S-1-5-21-3443652670-2321579185-241131817</SID><SYSTEM><Manufacturer>Lan Plus</Manufacturer><Model>KM266-8235</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="2"/><Date>20021107000000.000000+000</Date><SLPBIOS>Lan Plus,Lan Plus</SLPBIOS></BIOS><HWID>A24C3A570184205B</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone></MachineData>   <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

    Tuesday, May 23, 2006 9:55 PM
  • webber123456:

     

    The log file indicates you are indeed genuine with both your Windows XP and Office products.

    The steps listed are for you to check before hand to see if your COA matches the product on your computer.  I understand you are worried that since you do not have the CD to reinstall if something goes wrong you are reluctant to install WGA validation.  Seeing as your Windows and Office products show as genuine you should have no problems validating.

     

    I hope this helps,

    Greg

     

    Tuesday, May 23, 2006 10:06 PM
  • I guess I missed the "steps listed" to which you are referring ?

    If you mean does the COA on the box match the last 15 digits of the diagnostic tools output for the product key, the answer is it does not.

    So what does that mean ?

     

     

    Tuesday, May 23, 2006 10:11 PM
  • webber123456:

     

    It could mean that there was a different version of Windows on this system at one time, but in any case the log file from the WGA diag tool you posted shows that the copy of Windows and Office on your system right now are genuine.

     

    What exactly are your concerns?  I understand that you no longer have the media for doing a reinstallation of the OS on your computer, but is the issue you are most concerned with installing an update that might in some way harm or cause you problems? Please let me know what I can do for you to set your mind at ease.

     

    Thanks,

    Greg

     

    Wednesday, May 24, 2006 12:05 AM
  • Hello Weber 123456,

    Recovery CDs might be available for your Northgate/Lan Plus computer at the following web site:

    http://www.supportfornorthgate.com/index.html

    IMO you are correct in being concerned about losing the integrity of your existing XP installation.  In your situation, if I were not able to acquire a set of recovery CDs from the above source or from any other souce, I would protect what I have now by using a disk imaging program to take an image of the current configuration of my computer.  This is probably just a good idea all around, to have a backup in case of disk failure, etc.

    I can personally recommend Acronis True Image (I have used v8 but v9 has been out for some time and I hear they have the bugs worked out ;-)).  Acronis True Image is available at CompUSA stores and at reputable online software merchants.  If you have heard of Norton Ghost or PowerQuest Drive Image, they are all part of the same class of product.

    Wednesday, May 24, 2006 1:15 AM
  • My concern is that I will get into the genuine verification process and it will be ask for my product key or something I don't have, and I won't be able to now enter a matching value.

    This will confuse the software and somewhere along the line I am going have to get rid of this investigative software by having to reinstall windows.


    I have a recover xp CD from the manufacturer which came with the machine but I can't reinstall windows without wiping my hard drive. If I reinstall windows, and clear my hard drive, I can't use a backup to restore anything. My backups are then useless. All my software, updates, patches, drivers, and custom confiurations are lost. This could amount to a catatrophe!

    Most of my hardware is older and I can't replace all the drivers and supporting software let alone the patches or updates to them. Only a backup of my existing system is all I have. Replacing windows anew is akin to destroying years of work!

    That's my concern.

     

    Wednesday, May 24, 2006 3:18 AM
  • I have a recover  xp cd from the manufacturer but I can't guarantee it will work, I've upgraded to sp2 since then .

    Besides, who going to pay for all the things you've just described ?

    I didn't authorize anything to be installed on my machine which might require me to wipe my hard drive.  Where's my guarantee that no harm wil come from me doing this "genuine check"  My software is legal.  Why am I being targeted and put through all this grief to prove I am innocent ?

    Wednesday, May 24, 2006 3:50 AM
  • I think what happened is the WGA Tool is showing the Product Key used to preinstalled Windows XP at the factory. This is a one time Product Key used by your PC manufacturer's master image for Windows XP's factory installation. You have nothing to be concerned with as your system is genuine.
    Wednesday, May 24, 2006 5:56 AM
    Moderator
  • so how can I remove the alert icon from my system tray ?

    and then how do I get a valid matching COA ?

    Wednesday, May 24, 2006 2:51 PM
  • /Webber123456,

    Although this business with Windows Validation has brought the topic to the fore, the advide that follows is applicable regardless of the existence of Windows Validation.

    In your situation, where you say that it is absolutely vital that the conditions, settings, data, and programs on your PC be preserved in the state in which they exist at this moment, then your best course of action is to learn about disk imaging backups.

    Here are some suggestions:

    http://www.acronis.com/homecomputing/products/trueimage

    http://www.symantec.com/home_homeoffice/products/overview.jsp?pcid=is&pvid=nsr

     

    Wednesday, May 24, 2006 6:26 PM
  •  webber123456 wrote:

    WGA Diagnostic Data (1.5.0530.2):
    --------------------
    Genuine Validation Status: Genuine
    Windows Product Key: *****-*****-TMHHJ-FWC6J-KW9Q6
    Windows Product Key Hash: kqX/VC1TkSBSE4LCe1h+XMHNLIk=
    Windows Product ID: 55274-OEM-2211906-00162
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    Download Center code: QLHXG4
    ID: d474952e-7a3c-4279-ae02-b1ccfaadbcb0
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.3.254.0.
    Signature Type: Microsoft.
    Validation Diagnostic:

    Scan: Complete
    Cryptography: Complete

    Office Status: 109
    Office Diagnostics: 77F760FE-275-80070002_7E90FEE8-171-80070002

    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    Office Details: <GenuineResults><MachineData><UGUID>d474952e-7a3c-4279-ae02-b1ccfaadbcb0</UGUID><Version>1.5.0530.2</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-KW9Q6</PKey><PID>55274-OEM-2211906-00162</PID><PIDType>2</PIDType><SID>S-1-5-21-3443652670-2321579185-241131817</SID><SYSTEM><Manufacturer>Lan Plus</Manufacturer><Model>KM266-8235</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="2"/><Date>20021107000000.000000+000</Date><SLPBIOS>Lan Plus,Lan Plus</SLPBIOS></BIOS><HWID>A24C3A570184205B</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone></MachineData>   <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

     

    Webber, looking at the diagnostics output, you're running an older version of our WGA Validation that may be causing issues. Can you please revalidate at: http://www.microsoft.com/genuine/downloads/Validate.aspx?displaylang=en and then re-run the diagnostics tool and paste it again here?

     

    Thanks!

    -PHil Liu

    Wednesday, May 24, 2006 8:01 PM