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Strange validation failure - possible solution ? RRS feed

  • Question

  • Firstly, under the posting terms of this forum, here is my diagnostic :

    ******************************************************
    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Not Activated
    Validation Code: 1
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-9RM8T-93BMD-PD39Q
    Windows Product Key Hash: k8MTyDwd+JoRqx/YWxTs0rU859E=
    Windows Product ID: 76477-OEM-2172351-55161
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010300.3.0.hom
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {74FEC288-6F5E-42EA-98A3-1DF296A675E7}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1_025D1FF3-179-2_025D1FF3-199-3
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 1
    File Exists: Yes
    Version: 1.7.17.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-543-80070002_025D1FF3-171-1_025D1FF3-179-2_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{74FEC288-6F5E-42EA-98A3-1DF296A675E7}</UGUID><Version>1.7.0095.0</Version><OS>5.1.2600.2.00010300.3.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-PD39Q</PKey><PID>76477-OEM-2172351-55161</PID><PIDType>3</PIDType><SID>S-1-5-21-527237240-1767777339-839522115</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>965P-DQ6</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F11</Version><SMBIOSVersion major="2" minor="4"/><Date>20070528000000.000000+000</Date></BIOS><HWID>D55533FF01847A7B</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    *********************************************************************

    OK, what happened yesterday was this :-
    1. I switched on my computer.
    2. I immediately opened the DVD drive door and took out a data DVD that had been left there, and closed the door.
    3. The computer booted (into XP Home) and Validation failed. The message was that my hardware had changed. I've got three days left to activate apparently. Note that XP Home has been working quite happily on this machine since October 2006. No hardware has been changed in that time.
    4. I collected the diagnostics and sent it off via email to Microsoft Support, and got a reply that my enquiry has been issued with Support Request Number: 1077439540.
    5. Since that time I've been casting around for ideas as to why this suddenly happened.
    6. Today, on impulse I decided to look at the Event Log. There it is. On that morning, jraid.sys failed to load. It's a driver which supports the GIGABYTE GBB36X Controller on my motherboard. My motherboard has both Intel and Gigabyte SATA controllers - the hard disks are connected to the Intel, the DVD drive to the Gigabyte. So, opening the drive door most likely caused a spurious problem with the loading of the controller driver. That, in turn was detected by XP as a change to the hardware.

    But now there's a problem. Once XP has got itself into this state it's going to be very difficult to reset it. Even though subsequent reboots have loaded jraid.sys normally, XP will not relent. It thinks (!) hardware has changed and that's an end to it.

    I have a strategy I'd like to run by you.

    I have a TrueImage copy of my drive which I can restore. It was taken before I applied SP3 about a fortnight ago, but anything that's happened on the computer since then I can recreate, as all my important data is not on the system drive. The only nagging issue on my mind is that somehow some record of this validation failure is held external to my computer (on the internet, by Microsoft), so the first thing a restored computer is going to do is contact Microsoft on the internet and re-invalidate itself.

    So that's the question I'm asking. Will this strategy work ?

    Basjoe

    ps. Another factor I have to consider is that I am going abroad for my annual holidays in three days time, and I don't think MS Tech Support are going to be able to help in this timescale.



    Sunday, August 31, 2008 9:40 AM

Answers

  • Basjoe,

    Thank you very much for bringing your scenario to our attention. I will be sure to pass this along to our WGA Forum Moderators so that we may be in better touch with people like you who use our programs.

    Best Wishes,

    Rick, MS
    • Marked as answer by RickImAPC Tuesday, September 2, 2008 4:35 PM
    Tuesday, September 2, 2008 4:31 PM

All replies

  • The MS tech support guy emailed back. He gave me a link to an MS website describing how genuine CD media could be recognised ! He had not bothered to read my email or look at the diagnostics. Fortunately, there was a "WGA experts" phone number at the bottom of the email (0870 60 10 100 and choose option 0).

    The guy at the end of the line was not a WGA expert, and readily admitted it. But he at least (by asking various questions) ascertained that my copy of XP was genuine. And then he said he would pass me to an expert, and that I might have to wait "three minutes" because they were all busy. Fifty minutes later my telephone handset battery gave out.

    I dialled that number again and amazingly got the same guy ! (Was he the only chap manning the lines ?). He passed me on again (he refused to give me a direct number), and this time the wait was only 23 minutes.

    And now to the WGA Expert who got to root of the problem straight away. The cause was exactly as I had described it. It wasn't the first time this scenario had been presented. And that was it - she created a new key which I input, rebooted and things were fine. Note that if you use AVG Anti-Virus, you will need to uninstall and re-install AVG. That was the only minor irritation.

    None of this was my fault. My experience of Microsoft as supporter of XP was mixed. A little long-winded. The phone calls cost about £8 (approx 14 US dollars) in total, and several hours of my time were needed.

    Basjoe
     




    Monday, September 1, 2008 12:34 PM
  • Basjoe,

    Thank you very much for bringing your scenario to our attention. I will be sure to pass this along to our WGA Forum Moderators so that we may be in better touch with people like you who use our programs.

    Best Wishes,

    Rick, MS
    • Marked as answer by RickImAPC Tuesday, September 2, 2008 4:35 PM
    Tuesday, September 2, 2008 4:31 PM