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    Hi All,

    is anyone can explain when we need use post or note in case? sometime user ask what is difference between them? I mean in real case.

    thanks.

    Saturday, March 21, 2015 4:49 AM

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    Hi,

          In practical terms Post is like internal Yammer for CRM. If someone wants to keep themselves updated about anything that happens on the case, they will follow the case and it will give them update on their wall.

            Note in case is to capture all the notes for the case.

    Hope this helps.
     
    -----------------------------------------------------------------------
    Minal Dahiya
    blog : http://minaldahiya.blogspot.com.au/

    If this post answers your question, please click "Mark As Answer" on the post and "Vote as Helpful"

     

         

    • Marked as answer by pntr Sunday, March 29, 2015 3:45 PM
    Saturday, March 21, 2015 9:56 AM

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  • Question
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    Hi,

          In practical terms Post is like internal Yammer for CRM. If someone wants to keep themselves updated about anything that happens on the case, they will follow the case and it will give them update on their wall.

            Note in case is to capture all the notes for the case.

    Hope this helps.
     
    -----------------------------------------------------------------------
    Minal Dahiya
    blog : http://minaldahiya.blogspot.com.au/

    If this post answers your question, please click "Mark As Answer" on the post and "Vote as Helpful"

     

         

    • Marked as answer by pntr Sunday, March 29, 2015 3:45 PM
    Saturday, March 21, 2015 9:56 AM
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    Notes and Posts are two different entities to which hold information respectively. Also with Notes you can also attach a document with quick note for record, so in case you want to upload some document in the record, this can be handled with notes. Posts can either be Auto Created or by a user.

    Regards, Abhishek Bakshi If you find this post helpful then please Vote as Helpful and Mark As Answer. Check my blog on https://mydynamicscrmblog.wordpress.com/

    Monday, March 23, 2015 3:56 AM