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  • Question

  • I work for a company that has purchased Microsoft Office 2003 Professional Edition. For the last two weeks, I've been getting messages whenever I open any Office applications that says in so many days, it will expire. Since I first received a message, I have tried fixing the problem as directed by a thread on this forum (deleting the Data.dat file), and downloading numerous "fix its" such as the Microsoft Genuine Advantage diagnostic Tool. Once I'd run the "fix its" or deleted the files, there was no problem the rest of the day. The next day, I open up Outlook or Excel and I get the same message again. I've clicked on  "activated license" in the Help pull-down menus. I get a pop-up that says my license has been activated. What can I do? Nothing is working and my company purchased Office from Microsoft. I only have 1 day remaining until this has expired.

    The only thing I can think of that would be causing this problem is that I had it installed on my old machine and then transferred it over to my new one. Do I need to uninstall it on that one so that the license isn't recognizing two machines? (The old machine is no longer being used and has not been turned on in almost a year.)

    Please help!
    Wednesday, October 7, 2009 4:52 PM

Answers

  • Hello jpagnotti9,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1


    At the moment your computer has a nongenuine installation of a Volume Licensing edition of Office Professional 2003.  The status "114 Blocked VLK 2" means that this is a specific Volume Licensing Product Key that has been widely pirated across the internet for several years.  The Product Key has been blocked by Microsoft to prevent any further use.

    Going under the assumption that your company has a current, valid Volume Licensing Agreement with Microsoft purchased either directly or through a Sales Channel Partner/Vendor, one possibility is that the installed Volume Licensing Key was changed for some reason from the valid one owned by your company to this widely pirated one.  To check to see if this is the case, download and run the Magical Jellybean Keyfinder Utility, which will report the installed Office Product Key.  Compare that installed Product Key to the one listed on your Volume Licensing Agreement:

    1.  If they are different, try to change the installed product key from the widely pirated one to the one on your VL agreement using the procedure in this MS KB article:  http://support.microsoft.com/kb/895456  Once the product key has been changed, restart the computer and visit www.microsoft.com/genuine and click Validate Office to clear the OGA Notifier cache and to verify that the you company's real product key is shown as Genuine.

    2.  If they are the same, then you company was sold a counterfeit Volume Licensing Agreement.  You would probably want to report this discovery to the company management for further action regarding the selling Vendor.

    If your company does not have a current and valid Volume Licensing Agreement for Office 2003, then depending upon how many copies of Office the company is using, in order to Get Genuine, they need to purchase Office licenses from the OEM, Retail, or Volume Licensing channels.  If the company was sold counterfeit software, then please review the Office Genuine Offer FAQ to see if it qualifies for discounted or complimentary copies of Office:  http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en#ID0EKNAC


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by jpagnotti9 Wednesday, October 7, 2009 5:26 PM
    • Unmarked as answer by jpagnotti9 Wednesday, October 7, 2009 5:26 PM
    • Marked as answer by jpagnotti9 Wednesday, October 7, 2009 5:27 PM
    • Unmarked as answer by jpagnotti9 Thursday, October 8, 2009 12:52 PM
    • Marked as answer by Darin Smith MS Thursday, October 8, 2009 5:14 PM
    Wednesday, October 7, 2009 5:10 PM
  • Hello jpagnotti9,

    Here is a snippet from your latest mgadiag report:

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2

    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1


    This is the exact same result as we got on your first mgadiag report.

    What did you do that seemed to have "fixed" the issue?  This is quite puzzling, as the report is telling us that the installation of Office 2003 Pro has the same exact product key as it did when you posted your first report.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Thursday, October 8, 2009 5:19 PM
    Thursday, October 8, 2009 2:58 PM
  • Hello jpagnotti9,

    The procedure in the MS KB we tried yesterday assumes that (1) for whatever reason the current installation of Office has a bad product key and that (2) you have a good product key to replace that bad key.

    We know for sure that the *****-*****-*****-*****-3HFDY product key is a bad product key, because this key has been all over the internet for years and has been blocked ever since Microsoft started the Office Genuine Advantage program.  Just to tell you how widespread this key is, I can give you some of the missing characters for you to compare yours to:
    ****8-****P-****4-****T-3HFDY

    If you tried to enter the *****-*****-B9VFQ-6XKRH-YCC96 product key to replace the *****-*****-*****-*****-3HFDY product key, then that's not gonna fly because the *****-*****-B9VFQ-6XKRH-YCC96 product key is only for Windows XP Pro.

    Your answer to #2 above leads me to believe that you may not have access to a good volume licensing product key for Office 2003 Professional. (If you don't have a good key, the procedure in the MS KB is not going to be successful.)  If the company has a valid Volume Licensing Agreement for Office, the accompanying valid Volume Licensing Key will be included with the Agreement, or it will be saved in an online Volume Licensing Account at one of the two links on this page:  https://www.microsoft.com/licensing/servicecenter/home.aspx

    Is there an IT support person at your company that can help you out with this?
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by jpagnotti9 Thursday, October 8, 2009 6:15 PM
    Thursday, October 8, 2009 3:43 PM

All replies

  • Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-B9VFQ-6XKRH-YCC96
    Windows Product Key Hash: 5lPgFlsBjIGmvK6zLLjEAAjYi50=
    Windows Product ID: 76487-OEM-2260911-15454
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {72C84C42-35F8-4DD5-97C9-63FDF3165B51}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{72C84C42-35F8-4DD5-97C9-63FDF3165B51}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YCC96</PKey><PID>76487-OEM-2260911-15454</PID><PIDType>3</PIDType><SID>S-1-5-21-839522115-113007714-725345543</SID><SYSTEM><Manufacturer>MSI</Manufacturer><Model>MS-7032</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>Version 07.00T</Version><SMBIOSVersion major="2" minor="3"/><Date>20010402000000.000000+000</Date></BIOS><HWID>3F483D6F0184226D</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57706</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="44" Version="11" Result="114"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: no
    Marker string from BIOS: N/A
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

    Wednesday, October 7, 2009 4:55 PM
  • Hello jpagnotti9,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1


    At the moment your computer has a nongenuine installation of a Volume Licensing edition of Office Professional 2003.  The status "114 Blocked VLK 2" means that this is a specific Volume Licensing Product Key that has been widely pirated across the internet for several years.  The Product Key has been blocked by Microsoft to prevent any further use.

    Going under the assumption that your company has a current, valid Volume Licensing Agreement with Microsoft purchased either directly or through a Sales Channel Partner/Vendor, one possibility is that the installed Volume Licensing Key was changed for some reason from the valid one owned by your company to this widely pirated one.  To check to see if this is the case, download and run the Magical Jellybean Keyfinder Utility, which will report the installed Office Product Key.  Compare that installed Product Key to the one listed on your Volume Licensing Agreement:

    1.  If they are different, try to change the installed product key from the widely pirated one to the one on your VL agreement using the procedure in this MS KB article:  http://support.microsoft.com/kb/895456  Once the product key has been changed, restart the computer and visit www.microsoft.com/genuine and click Validate Office to clear the OGA Notifier cache and to verify that the you company's real product key is shown as Genuine.

    2.  If they are the same, then you company was sold a counterfeit Volume Licensing Agreement.  You would probably want to report this discovery to the company management for further action regarding the selling Vendor.

    If your company does not have a current and valid Volume Licensing Agreement for Office 2003, then depending upon how many copies of Office the company is using, in order to Get Genuine, they need to purchase Office licenses from the OEM, Retail, or Volume Licensing channels.  If the company was sold counterfeit software, then please review the Office Genuine Offer FAQ to see if it qualifies for discounted or complimentary copies of Office:  http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en#ID0EKNAC


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by jpagnotti9 Wednesday, October 7, 2009 5:26 PM
    • Unmarked as answer by jpagnotti9 Wednesday, October 7, 2009 5:26 PM
    • Marked as answer by jpagnotti9 Wednesday, October 7, 2009 5:27 PM
    • Unmarked as answer by jpagnotti9 Thursday, October 8, 2009 12:52 PM
    • Marked as answer by Darin Smith MS Thursday, October 8, 2009 5:14 PM
    Wednesday, October 7, 2009 5:10 PM
  • That worked! Thank you!
    Wednesday, October 7, 2009 5:27 PM
  • i turned my computer on this morning and now my office is considered "not genuine." why is this working the second i do it, but then stops working the next day?

    any other suggestions on how to fix this???

    Latest diagnostics say:

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-B9VFQ-6XKRH-YCC96
    Windows Product Key Hash: 5lPgFlsBjIGmvK6zLLjEAAjYi50=
    Windows Product ID: 76487-OEM-2260911-15454
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {72C84C42-35F8-4DD5-97C9-63FDF3165B51}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{72C84C42-35F8-4DD5-97C9-63FDF3165B51}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YCC96</PKey><PID>76487-OEM-2260911-15454</PID><PIDType>3</PIDType><SID>S-1-5-21-839522115-113007714-725345543</SID><SYSTEM><Manufacturer>MSI</Manufacturer><Model>MS-7032</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>Version 07.00T</Version><SMBIOSVersion major="2" minor="3"/><Date>20010402000000.000000+000</Date></BIOS><HWID>3F483D6F0184226D</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57673</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="44" Version="11" Result="114"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: no
    Marker string from BIOS: N/A
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

    Thursday, October 8, 2009 12:52 PM
  • Hello jpagnotti9,

    Here is a snippet from your latest mgadiag report:

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2

    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1


    This is the exact same result as we got on your first mgadiag report.

    What did you do that seemed to have "fixed" the issue?  This is quite puzzling, as the report is telling us that the installation of Office 2003 Pro has the same exact product key as it did when you posted your first report.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Thursday, October 8, 2009 5:19 PM
    Thursday, October 8, 2009 2:58 PM
  • I did what you said. Followed the instructions by checking the product key on magical jellybean keyfinder, and then did this:

    1.  If they are different, try to change the installed product key from the widely pirated one to the one on your VL agreement using the procedure in this MS KB article:  http://support.microsoft.com/kb/895456   Once the product key has been changed, restart the computer and visit www.microsoft.com/genuine and click Validate Office to clear the OGA Notifier cache and to verify that the you company's real product key is shown as Genuine.


    Thursday, October 8, 2009 3:12 PM
  • Hello CriticalSpeak,

    My bet is that you did not correct the nongenuine problem, you just deleted the OGA Notifier.  Sort of like shooting the messenger that brings you bad news.

    If you really want to find out the truth about your Office installations, follow these instructions:
    In order to recieve the best support, we request all users initially download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click the "Continue" button, click the "Copy" button, then paste the report into your post.

    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Thursday, October 8, 2009 3:17 PM
  • Hello jpagnotti9,

    OK, let's try to get some more detail:

    NOTE:  please only post the last character grouping of these product keys; IOW, only post the last five characters of the 25-character product key.

    1.  What is the product key that was reported yesterday by the keyfinder?

    2.  What was the valid Volume Licensing product key you tried to change it to?

    3.  What is the product key being reported right now by the keyfinder?
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Thursday, October 8, 2009 3:21 PM
  • 1. i don't know what it was yesterday. i didn't copy anything down.

    2. I'm not sure.

    3. Now, keyfinder says *****-*****-*****-*****-3HFDY. From the Diagnostic Tool, it says *****-*****-B9VFQ-6XKRH-YCC96.

    When I delete those files and restart an office product to enter my product key, which numbers am I supposed to enter? That confused me a bit when I was doing this, as it wasn't clear on the microsoft website you sent me to.

    Edit: I just realized that from the Keyfinder, when I click on Microsoft Office Professional XP 2003, it gives me the first product key. When I click on Microsoft Windows XP it gives me the second product key i listed.
    Thursday, October 8, 2009 3:27 PM
  • Hello jpagnotti9,

    The procedure in the MS KB we tried yesterday assumes that (1) for whatever reason the current installation of Office has a bad product key and that (2) you have a good product key to replace that bad key.

    We know for sure that the *****-*****-*****-*****-3HFDY product key is a bad product key, because this key has been all over the internet for years and has been blocked ever since Microsoft started the Office Genuine Advantage program.  Just to tell you how widespread this key is, I can give you some of the missing characters for you to compare yours to:
    ****8-****P-****4-****T-3HFDY

    If you tried to enter the *****-*****-B9VFQ-6XKRH-YCC96 product key to replace the *****-*****-*****-*****-3HFDY product key, then that's not gonna fly because the *****-*****-B9VFQ-6XKRH-YCC96 product key is only for Windows XP Pro.

    Your answer to #2 above leads me to believe that you may not have access to a good volume licensing product key for Office 2003 Professional. (If you don't have a good key, the procedure in the MS KB is not going to be successful.)  If the company has a valid Volume Licensing Agreement for Office, the accompanying valid Volume Licensing Key will be included with the Agreement, or it will be saved in an online Volume Licensing Account at one of the two links on this page:  https://www.microsoft.com/licensing/servicecenter/home.aspx

    Is there an IT support person at your company that can help you out with this?
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by jpagnotti9 Thursday, October 8, 2009 6:15 PM
    Thursday, October 8, 2009 3:43 PM
  • Wow, that product key that you said is bad is the one that's on the back of the CD case from the original Office CD. Does this mean we got sold an invalid version? We also have the other Licensing CDs that came with the program. Do I need to put those in the computer and see if that will work?
    Thursday, October 8, 2009 3:47 PM
  • Hello jpagnotti9,

    It sounds like your company was sold a set of Volume Licensing CDs for Office 2003 Professional, but the Product Key you got was the bad one that was leaked and pirated all over the internet.

    If your company was sold this bad copy of Office by a vendor or computer support contractor, your management people will want to know about it because they paid good money and did not receive the genuine goods they paid for.

    Is there anyone in Purchasing that can look up this purchase?  It still could work out that at some point the company paid for and had a good Volume Licensing Agreement, but that this set of CDs with the bad key got introduced into the mix somehow and "crowded out" the genuine Office that you possibly might have somewhere....

    If not, it's not looking too good for the home team right now....how many computers and employees does the company have?  How many you have will tell us the best way to correct the situation.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Thursday, October 8, 2009 4:01 PM
  • We are in the process of checking all that out right now. From what you've said, I'm fairly certain that we got sold a pirated copy. The product key on the sleeve of the disc is the bad key you've mentioned above. The only thing that's suspicious is that the disc has the Microsoft holograms and looks like an authentic disc from the company. Is it know that pirated versions still "look" like authentic discs from Microsoft?


    Thursday, October 8, 2009 4:44 PM
  • Hello jpagnotti9,

    VL CDs for Office Professional 2003 have a base hologram with a mdium blue silkscreen overprint from about the 11 o'clock to the four o'clock position.  The second CD in that set for Outlook w/ Business Contact Manager is a silver CD with the same blue solkscreen overprint.  Do both Cds have "end item part no. 269-06937" printed on them?

    It's very possible that you have genuine CDs, but having a genuine CD for a volume licensing product does not mean all that much.  In order to legitimately use the program, your company would also need a valid Volume License Agreement.  In fact it says all that on the Volume Licensing CDs.

    Think of it this way:  Say the custodian at the local Holiday Inn stole a room key card and then sold it to someone on the street.  That key buyer might be able to get into and use that motel room for a while, but sooner or later the management is going to realize that someone "has been sleeping in their bed" and will reprogram the lock to reject that key card.  Just having the key does not entitle the buyer to the use of the room, and just having the product key and disc does not entitle a computer user to the use of volume licensing software.  It may not be a perfect analogy, but hopefully it conveys the idea :-)
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Thursday, October 8, 2009 5:02 PM
  • Both CDs have that part number on them, and they all look as you described. We've checked out where we bought them from, and I think we've come to the conclusion that it was a bad copy from the seller. I googled the seller and it looks like they're non-existent now, and received bad reviews from buyers.

    Our company is planning on buying a few new computers soon, in which this one (the only one using this product key) will be retired. In the meantime, will there be any repercussions for not having a genuine copy? It seems as though all of my Office programs work fine, minus the bar and pop up window that says it's not genuine.
    Thursday, October 8, 2009 5:36 PM
  • Hello jpagnotti9,

    Continuing to use the nongenuine Office will not be that painful :-)  You'll see a new Menu entry for Getting Genuine, and I think you'll get a nag screen when you start the program, but all functions will remain functional and of course there will be no loss of data or documents whatsoever.

    With Office, the most economical way to buy it in quantities of less than say 5 at time is preinstalled from the computer manufacturer.  More than say 5-7, then it would be a good idea to price out what a genuine Volume License would cost.  I find that a lot of businesses overbuy Office from the point of view of getting everyone the same edition, like Professional, when many employees only need to work in a couple of the Office programs, so it would be a good idea to have a look at the breakdown here:

    http://office.microsoft.com/en-us/products/FX101635841033.aspx and here http://office.microsoft.com/en-us/products/FX102464411033.aspx

    Unfortunately some businesses underbuy Office too, thinking that they can buy one copy and install that one copy on everyone's computer. :-0


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Thursday, October 8, 2009 6:08 PM
  • Okay, well thank you very much for all of your help! It is appreciated. :)
    Thursday, October 8, 2009 6:15 PM
  • Hello jpagnotti9,

    You're welcome!
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Thursday, October 8, 2009 6:16 PM