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'SUBSCRIBE request for get rich presence was filtered by the Access Edge Server message' in logs RRS feed

  • Question

  • We've got the Group Chat client running where the presence information for a federated contact is not available (showing white).  However, OC 2007 R2 shows his presence just fine.

    I have watched the Access Edge servers while I load up the client, entering a room where the federated contact is present.

    This is what we see

      Text: SUBSCRIBE request for get rich presence was filtered by the Access Edge Server
      Result-Code: 0xc3e93d80 SIPPROXY_E_EPROUTING_MSG_INT_GET_RICH_PRESENCE_FILTERED


    The traffic has been routed through both an R1 and an R2 Access Edge server (although I understand that pushing the Group Chat traffic through the former is likely to be flaky as best).  In both cases we end up with the same error message.

    We thought that client filtering may have been issue even though the default is to let the traffic through, but adding in the GC client details made no difference.

    Any ideas why the traffic gets blocked please ?

    Thanks
    Wednesday, September 30, 2009 2:18 PM