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windows 7 build 7601 copy of windows is not genuine RRS feed

  • Question

  • my computer has been very slow to start up and then last night it wouldn't start at all. Today I got it started but saw an error message that said this copy of windows is not genuine. I saw another message that said I may be the victim of software counterfeiting.  I purchased my laptop from bestbuy in December 2010 and it has worked fine until recently. I ran the diagnostic report that I saw other people had ran who had the same error message. Here are the results.  Can someone help me please? thank you
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {8BD2D229-8733-4AE4-BA33-FDB20AC485B0}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110408-1631
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Dominique\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    File Scan Data-->
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{8BD2D229-8733-4AE4-BA33-FDB20AC485B0}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-283845477-2264264976-4112044619</SID><SYSTEM><Manufacturer>Gateway</Manufacturer><Model>NV55C</Model></SYSTEM><BIOS><Manufacturer>Gateway</Manufacturer><Version>V1.07</Version><SMBIOSVersion major="2" minor="6"/><Date>20100927000000.000000+000</Date></BIOS><HWID>3F7F3107018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
    Spsys.log Content: 0x80070002
    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800006-02-1033-7600.0000-2732010
    Installation ID: 004260742992179521217041133496675730634713054872712442
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 7QJB7
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 8/6/2011 3:30:19 PM
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 6:27:2011 21:19
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    HWID Data-->
    HWID Hash Current: LAAAAAEAAQABAAEAAAABAAAAAgABAAEAeqhSUhwpoMT+uzIs7Cy0uXpfXF0=
    OEM Activation 1.0 Data-->
    N/A
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC ACRSYS ACRPRDCT
      FACP ACRSYS ACRPRDCT
      HPET ACRSYS ACRPRDCT
      BOOT ACRSYS ACRPRDCT
      MCFG ACRSYS ACRPRDCT
      ASF! ACRSYS ACRPRDCT
      SLIC ACRSYS ACRPRDCT
      ASPT ACRSYS ACRPRDCT
      SSDT PmRef CpuPm
      SSDT PmRef CpuPm
      SSDT PmRef CpuPm
    Saturday, August 6, 2011 7:36 PM

Answers

  • There doesn't appear to be a problem with either activation or validation of your machine.

    I suspect that your other problems have caused a 'race condition' where two or more programs are fighting for control of a file - and that triggers a non-genuine notification.

     

    It sound as if you may be having a problem with malware - I suggest that you download and install Malwarebytes Anti-Malware (www.malwarebytes.org ) and update it (do NOT activate teh Real-Time protection feature!).

    The run a Full system scan in  your main user account, and Quick scans in all other users - remove everything it finds.

     

    See if that helps your problems at all.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, August 6, 2011 8:21 PM
    Moderator
  • Yes, but no one application catches everything - and specialist anti-malware apps look for different things to the anti-virus ones.

     


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, August 7, 2011 12:27 AM
    Moderator

All replies

  • There doesn't appear to be a problem with either activation or validation of your machine.

    I suspect that your other problems have caused a 'race condition' where two or more programs are fighting for control of a file - and that triggers a non-genuine notification.

     

    It sound as if you may be having a problem with malware - I suggest that you download and install Malwarebytes Anti-Malware (www.malwarebytes.org ) and update it (do NOT activate teh Real-Time protection feature!).

    The run a Full system scan in  your main user account, and Quick scans in all other users - remove everything it finds.

     

    See if that helps your problems at all.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, August 6, 2011 8:21 PM
    Moderator
  • Thank you for your reply.  Would my antivirus not protect me against Malware?
    Saturday, August 6, 2011 8:37 PM
  • Yes, but no one application catches everything - and specialist anti-malware apps look for different things to the anti-virus ones.

     


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, August 7, 2011 12:27 AM
    Moderator
  • In addition, malware/virus versus anti-malware/anti-virus is an arms race, the malware/virus creators build something new and the anti-malware/anti-virus creators have to 1) find out about it and 2) create a counter to the new threat.

    In other words, no anti-malware/anti-virus program is perfect (at least not all the time).


    Darin MS
    Monday, August 8, 2011 8:24 PM