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Validation RRS feed

  • Question

  • Diagnostic Report (1.7.0110.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-GD6GR-K6DP3-4C8MT
    Windows Product Key Hash: s2kt66ZJWfV4nS1wFD5F9bxTSDw=
    Windows Product ID: 55277-OEM-2111907-00102
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
    ID: {34133E7F-7EB5-46A6-989F-E953F8A35158}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.18.5
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: Microsoft
    OGAAddin.


    1. Office Home and Student 2007 WIN32
    2. No OEM
    3. Microsoft
    4. I have installed and try to run the OGA plugin, wanted to installed a PDF plugin, but when it need a validation, it says that I have an error product key.

    • Edited by Lidiawaty Monday, October 27, 2008 6:28 AM
    Monday, October 27, 2008 6:20 AM

Answers

  •  

    Thank you for posting your diagnostic information. Diagnostic results help our team in determining the root cause of your issue. I have extracted a portion of your diagnostic results to review with you:


    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office XP Professional with FrontPage - 114 Blocked VLK 2

    We are sorry to hear about the problem your currently experiencing. I can see right away what the issue is and why you are not passing validation.  Unfortunately, the Product Key used to install Microsoft Office XP Professional with FrontPage is a Volume License Key (VLK) that has been blocked per the request of the legal VLK holder.  As a rule, VLK editions of Operating Systems and Office should not be sold to individual consumers. Businesses, schools and governments normally use VLK editions for flexibility in installing many computers. Also, Volume Licenses for MS Office are Upgrade Licenses ONLY and cannot be used as an original or base license for a new computer. 
    Please ask your systems administrator to logon to the eOpen site (
    https://eopen.microsoft.com/EN/default.asp) and confirm what your company’s assigned VLK.  Sometimes how customers find themselves in this situation is that when their IT department was creating their VL image to be deployed to their desktops, they sometimes inadvertently use an incorrect product key because it was handy.

    Look on the box or in the materials that came with your computer to see if you have a Certificate of Authenticity (COA) for Microsoft Office programs.  The following websites will help determine the validity of your operating system as well as identify various COA’s.

    To find out if your Microsoft products are genuine, compare the anti-piracy features on your media and packaging to the features described in the link below. (These features may vary by product edition and by purchase method.)

    If this comes as a total surprise to you, please visit the retailer where you purchased the Microsoft Office software and let them know the Office software is a counterfeit copy.  Please print a copy of the diagnostic report so you may show them proof for the VLK status. Request they immediately reimburse you and/or provide a Genuine Copy.

    Again, we are sorry to hear about your situation. .

    Thank you for visitng the OGA program forum.

    Antron,

    • Marked as answer by Antron Tuesday, November 4, 2008 6:42 PM
    Tuesday, October 28, 2008 6:50 PM

All replies

  • Hello Lidiawaty, 

    I would really like to get a better understanding of this issue so we can better assist not only you but other users with similar problems as well. two things,

    What edition/version of Office do you have? To find your edition/version click Start, Word Options, Resources, About,there you should find the title of your edition.

    Also please run the Microsoft Genuine Advantage Diagnostictic Tool again in a new single post for inclusion with the support incident  unmodified.

    Here is the download link:

    http://go.microsoft.com/fwlink/?linkid=52012

    Thank you for visiting the OGA program forum.

    Antron.

    Monday, October 27, 2008 6:45 PM
  • Hi Antron,

    Thanks for your replying. I think the edition/version of Office that I have is the Microsoft Office Home and Student 2007. I looked it up on the cover of my software as I couldn’t find the place that you asked me to go. When I click on Start, I couldn’t find the Word Options.

    I run through the Microsoft Genuine Advantage Diagnostictic Tool again, and it seems that it has the same result that I posted to you last time:

    Diagnostic Report (1.7.0110.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-GD6GR-K6DP3-4C8MT
    Windows Product Key Hash: s2kt66ZJWfV4nS1wFD5F9bxTSDw=
    Windows Product ID: 55277-OEM-2111907-00102
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
    ID: {34133E7F-7EB5-46A6-989F-E953F8A35158}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.18.5
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office XP Professional with FrontPage - 114 Blocked VLK 2
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-171-1_FA827CE6-153-8007007e_FA827CE6-180-8007007e

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{34133E7F-7EB5-46A6-989F-E953F8A35158}</UGUID><Version>1.7.0110.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-4C8MT</PKey><PID>55277-OEM-2111907-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-1078081533-1383384898-725345543</SID><SYSTEM><Manufacturer>Dell Computer Corporation      </Manufacturer><Model>DIM4500                        </Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>A03</Version><SMBIOSVersion major="2" minor="3"/><Date>20020718000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>95273AAF01842042</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData>      <Software><Office><Result>114</Result><Products><Product GUID="{90280409-6000-11D3-8CFE-0050048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office XP Professional with FrontPage</Name><Ver>10</Ver><Val>39476F84C4B4004</Val><Hash>4iCnywwNW1w4s9ukTIwGMGxyGic=</Hash><Pid>54185-640-0000025-17882</Pid><PidType>14</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>2E8972D0795D71A</Val><Hash>jirmbYysiXUbfW7Nv9nJIPprdS8=</Hash><Pid>81602-909-2188763-68479</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="10" Result="114"/><App Id="16" Version="10" Result="114"/><App Id="17" Version="10" Result="114"/><App Id="18" Version="10" Result="114"/><App Id="1A" Version="10" Result="114"/><App Id="1B" Version="10" Result="114"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 1E840:Dell Inc|145BB:Dell Inc|19CD0:GENUINE C&C INC|145BB:Microsoft Corporation
    Marker string from OEMBIOS.DAT: Dell System,Dell Computer,Dell System,Dell System

    OEM Activation 2.0 Data-->
    N/A

    Tuesday, October 28, 2008 6:19 AM
  •  

    Thank you for posting your diagnostic information. Diagnostic results help our team in determining the root cause of your issue. I have extracted a portion of your diagnostic results to review with you:


    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office XP Professional with FrontPage - 114 Blocked VLK 2

    We are sorry to hear about the problem your currently experiencing. I can see right away what the issue is and why you are not passing validation.  Unfortunately, the Product Key used to install Microsoft Office XP Professional with FrontPage is a Volume License Key (VLK) that has been blocked per the request of the legal VLK holder.  As a rule, VLK editions of Operating Systems and Office should not be sold to individual consumers. Businesses, schools and governments normally use VLK editions for flexibility in installing many computers. Also, Volume Licenses for MS Office are Upgrade Licenses ONLY and cannot be used as an original or base license for a new computer. 
    Please ask your systems administrator to logon to the eOpen site (
    https://eopen.microsoft.com/EN/default.asp) and confirm what your company’s assigned VLK.  Sometimes how customers find themselves in this situation is that when their IT department was creating their VL image to be deployed to their desktops, they sometimes inadvertently use an incorrect product key because it was handy.

    Look on the box or in the materials that came with your computer to see if you have a Certificate of Authenticity (COA) for Microsoft Office programs.  The following websites will help determine the validity of your operating system as well as identify various COA’s.

    To find out if your Microsoft products are genuine, compare the anti-piracy features on your media and packaging to the features described in the link below. (These features may vary by product edition and by purchase method.)

    If this comes as a total surprise to you, please visit the retailer where you purchased the Microsoft Office software and let them know the Office software is a counterfeit copy.  Please print a copy of the diagnostic report so you may show them proof for the VLK status. Request they immediately reimburse you and/or provide a Genuine Copy.

    Again, we are sorry to hear about your situation. .

    Thank you for visitng the OGA program forum.

    Antron,

    • Marked as answer by Antron Tuesday, November 4, 2008 6:42 PM
    Tuesday, October 28, 2008 6:50 PM