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VLK blocked RRS feed

  • Question

  • i bought a computer and the VLK is blocked, the pc is running on xp pro. therez a label stuck on the CPU stating the product key. it also says "windows xp home edition". the product key on the label and in the pc files dont match. the label also says "NEC COMPUTERS". there is no sign of "oem software" or anything like that on it. what can i do??

     

    Diagnostic Report (1.7.0039.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Blocked VLK
    Detailed Status: N/A
    Cached / Grace status: N/A, N/A
    Windows Product Key: *****-*****-HM64M-6GJRK-8K83T
    Windows Product Key Hash: zG14BddWJSi9s2Jj0qZDc21SAXo=
    Windows Product ID: 55274-648-5295662-23060
    Windows Product ID Type: 1
    CSVLK Server: N/A
    CSVLK PID: N/A
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: {786EEE6C-BD7F-44A2-AFDF-7F6E496422EC}(3)
    Is Admin: Yes
    Commit / Reboot / BRT: N/A, N/A, N/A
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2993-80070002_B4D0AA8B-470-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{786EEE6C-BD7F-44A2-AFDF-7F6E496422EC}</UGUID><Version>1.7.0039.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-8K83T</PKey><PID>55274-648-5295662-23060</PID><PIDType>1</PIDType><SID>S-1-5-21-2052111302-1960408961-1801674531</SID><SYSTEM><Manufacturer>Packard Bell NEC</Manufacturer><Model>00000000000000000000000</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.        </Manufacturer><Version>07.00T                          </Version><SMBIOSVersion major="2" minor="3"/><Date>20011017000000.000000+000</Date></BIOS><HWID>87B83BA70184C03E</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

     

    Friday, August 31, 2007 6:09 PM

Answers

  • Maliksmm,

     

    Right now, your Packard Bell computer has a Volume Licensing edition of XP Pro installed (Line 11), and that installation was done with a now-blocked Volume Licensing Key (VLK) (Line 2).  VLKs are blocked by Microsoft at the request of the original keyholder for such reasons as the key was lost, stolen, compromised, misused, or expired.  Also, MS may have blocked the key if it notices a pattern of misuse, ie, more installations of XP using that key than authorized.

    As a rule, VL editions of XP should not be sold to individual consumers.  Businesses, schools and gov'ts normally use VL editions for flexibility in installing many computers.  Also, Volume Licenses for Windows XP are Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.

    This is why you were seeing the "software counterfeiting" messages on your computer, because the current installation of XP is an unauthorized installation.

    Your Packard Bell computer is almost certainly still licensed to run the version of Windows that it came with new from PB, which would be XP Home since that is what is on the CoA.  (NEC is the corporate "parent" of Packard Bell.)  If you still have the Recovery solution provided by PB at purchase (most likely recovery CDs), then you should back up and offload any valuable data then use the Recovery solution to remove the nongenuine XP Pro and install the genuine XP Home.

    If you do not have the Recovery CDs from PB, you might be able to acquire copies by inquiring with Packard Bell tech support or Customer Service, or by searching online auction sites.

    Another alternative is to use the genuine Microsoft hologrammed XP Home CDROM that comes with a systembuilder/OEM license for XP Home.  (Hologrammed CDs that come in Microsoft retail packages, and recovery CDs that come included with computers from other major manufacurers, will NOT work.)  This CD's setup will accept the Product Key printed on your CoA for installation, but will not automatially activate.  After installation, you would then do a telephonic activation per this MS KB article:  http://support.microsoft.com/kb/307890

     

    Friday, August 31, 2007 7:14 PM