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help me!!! my office is genuine is says genuine it has been activated but wont validate RRS feed

  • Question

  • Diagnostic Report (1.5.0717.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Windows Product Key: *****-*****-HHYGX-RFB48-YKVRQ
    Windows Product Key Hash: n8AuA4ACm11N/rBJbOXlzX3oH7c=
    Windows Product ID: 55274-OEM-2211906-00105
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: eac182c8-56af-4a97-ab54-d25daca7cae8
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.716.0
    Signed By: Microsoft
    Validation Diagnostic:
    Resolution Status: N/A

    System Scan Data-->
    Scan: Complete
    Cryptography: Complete

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.5.554.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 101
    Office Diagnostics: 3E121E02-532-80004005_3E121E02-288-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>eac182c8-56af-4a97-ab54-d25daca7cae8</UGUID><Version>1.5.0717.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-YKVRQ</PKey><PID>55274-OEM-2211906-00105</PID><PIDType>2</PIDType><SID>S-1-5-21-515967899-764733703-1343024091</SID><SYSTEM><Manufacturer>Gateway                        </Manufacturer><Model>N0CPP058</Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>EA81510A.15A.0008.P06.0010311107</Version><SMBIOSVersion major="2" minor="3"/><Date>20001031000000.000000+000</Date><SLPBIOS>Gateway,Gateway,Gateway,Gateway</SLPBIOS></BIOS><HWID>F5BA3F8F0184C056</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>US Mountain Standard Time(GMT-07:00)</TimeZone><SBID><stat>2</stat><msppid></msppid><name>Gateway, Inc.</name><model></model></SBID></MachineData>   <Software><Office><Result>101</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0050048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><Val>4B7549B5AEF70C4</Val><Hash>AOZnWt/HhkgNe9PWq9ftqVpQpDw=</Hash><Pid>54186-762-8207065-17307</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Tuesday, November 21, 2006 12:22 AM

Answers

  • Hi Ajg133,

    Were you able to try the steps Carey mentioned?

    1) Go to: C:\Documents and Settings\All Users\Application Data\Microsoft\Office\Data\
    2) Delete the data.dat file.
    3) This data.dat file is for Office (not OGA).
    4) Once the file has been deleted, open an Office application such as MS Word (or your favorite Office application) and ACTIVATE it.
    5) After product activation is successful, let’s try revalidating (this is the OGA part; Office Genuine Advantage): http://www.microsoft.com/genuine/office/Validate.aspx?displaylang=en

    Note:  Make sure you have the 25-character product key for Microsoft Office available.

    Following the steps above should likely resolve your issue.  Please let us know if it did so we can make note of it.

    Thanks,
    Michelle

    Tuesday, December 19, 2006 6:34 PM

All replies

  • Go to C:\Documents and Settings\All Users\Application Data\Office Genuine Advantage\data and delete the data.dat file, then reboot.

    Note, the Application Data file may be hidden, use Tools->Folder Options->View->Hidden Files and Folders->Show Hidden Files and Folders to show the folder.

    If the above does not resolve the problem:

    Run the Office Validation Assistant: http://www.microsoft.com/resources/howtotell/en/office/default.mspx

    If validation fails, you'll see a notice (in red) stating why it failed validation.  Post that reason as a reply to this thread.

    Tuesday, November 21, 2006 2:46 AM
  • Hi Ajg133,

    Were you able to try the steps Carey mentioned?

    1) Go to: C:\Documents and Settings\All Users\Application Data\Microsoft\Office\Data\
    2) Delete the data.dat file.
    3) This data.dat file is for Office (not OGA).
    4) Once the file has been deleted, open an Office application such as MS Word (or your favorite Office application) and ACTIVATE it.
    5) After product activation is successful, let’s try revalidating (this is the OGA part; Office Genuine Advantage): http://www.microsoft.com/genuine/office/Validate.aspx?displaylang=en

    Note:  Make sure you have the 25-character product key for Microsoft Office available.

    Following the steps above should likely resolve your issue.  Please let us know if it did so we can make note of it.

    Thanks,
    Michelle

    Tuesday, December 19, 2006 6:34 PM