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Dell Inspiron 6400 with Vista Ultimate (32 bit) - "not genuine" RRS feed

  • Question

  • Hello

    I have had a Dell Inspiron 6400 with Vista Ultimate (32 bit) on it for about 4 years. It's a personal laptop which I bought myself for use with my University study.

    Up until about last month, I never had a problem with Vista or it's activation.

     

    About 3 months ago though, I brought the laptop home from University. I did not have internet access access at the time. I didn't use it too much as I was mainly doing my University study on a computer in the university.

    Anyway, about a month ago, it pops up with a message saying it's no longer activated. I have internet access at home again and was hoping the laptop would figure itself out once it had internet access but it has not.

     

    I've tried fixing this myself but I'm not experienced in Operating System Validation and nothing I've tried has worked.

     

    From a bit of searching I did, I found the MGADiag.exe application and have run it. I'm hoping someone reading this question/discussion can read it's output and offer some advice on this issue.

     

    It's output (except where I changed part of the web browser output to "[changed username as it's my name]") is below:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-9364X-37XGX-24W6P
    Windows Product Key Hash: aA067NOL80NWIZ94L6hWVdZMoIo=
    Windows Product ID: 89580-OEM-7332132-00141
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010100.2.0.001
    ID: {8D5CC52A-5A77-4515-84E3-7B8A301DA036}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.101014-0432
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6001.18152

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Plus 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\[changed username as it's my name]\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{8D5CC52A-5A77-4515-84E3-7B8A301DA036}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010100.2.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-24W6P</PKey><PID>89580-OEM-7332132-00141</PID><PIDType>2</PIDType><SID>S-1-5-21-985984133-2659529931-4220291010</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>MM061                           </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A15</Version><SMBIOSVersion major="2" minor="4"/><Date>20070420000000.000000+000</Date></BIOS><HWID>6B323507018400FE</HWID><UserLCID>1809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M07    </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>B0DAC495F60DF73</Val><Hash>gtK+rfd4zikVgA0zLqpoUhHLwjs=</Hash><Pid>89446-953-0427285-65464</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, Ultimate edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: 5e802570-4657-4e84-bfbc-6a0e531b84af
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89580-00146-321-300141-02-6153-6002.0000-0722011
    Installation ID: 009013886965324683001366276472964041255095994164098155
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: 24W6P
    License Status: Notification
    Notification Reason: 0xC004F02A.

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: PgAAAAEABQABAAIAAgABAAAABAABAAEAJJQwBNrxWFBy8jZ2jNDqTlaoNJ8c2vL0d/aMFAQKiCesVuJH9Eg=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            DELL          M07   
      FACP            DELL          M07   
      HPET            DELL          M07   
      BOOT            DELL          M07   
      MCFG            DELL          M07   
      SLIC            DELL          M07   
      SSDT            PmRef        CpuPm


    Anyone able to help me here?

    Sunday, March 13, 2011 1:18 PM

Answers

  • Hello DellWGAProblem,

     

      I am not seeing any obvious cause to your Non-Genuine issue. This usually indicates some sort of problem with Vista's Licensing Store (or with the data contained in the Licensing Store file).  Please follow the below steps to recreate the Store and it's Data.

    1) Open an Internet Browser window.
    2) Type: %windir%\system32 into the browser address bar.
    3) Find the file CMD.exe
    4) Right-Click on CMD.exe and select 'Run as Administrator'
    5) Type: net stop slsvc   (it may ask you if you are sure, select yes)
    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
    7) Type: rename tokens.dat tokens.bar
    8) Type: cd %windir%\system32
    9) Type: net start slsvc
    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
    11) Restart your computer twice.
    12) You may be required to enter the Product Key and/or Activate. Please be sure to use the Product key listed on the side, bottom or (for some laptops) in the battery compartment of the PC. Also be sure to Activate using the By Phone method.

     

    Thank you,


    Darin MS
    Monday, March 14, 2011 11:16 PM
  • Thanks for verifying the Vista version, glad to see that I was wrong on the version of installed Windows.

    See Darin's response as this would have been my next step when I saw your reply.  

    Hopefully Darin's recommedation fixes the issue for you.  If not please repost a full report after attempting the license store recreation and attempt at activation.

    • Marked as answer by DellWGAProblem Thursday, March 17, 2011 11:36 AM
    Tuesday, March 15, 2011 9:15 PM
  • Hi Darin Smith MS and LVTravel

    It appears to have worked.

    I followed the steps laid out in the reply by Darin Smith MS except for step 11. Instead of restarting twice, I restarted three times.

    Then I logged into the laptop. It popped up and again said vista needed to be activated. The activation screen said an unauthorised change had been made and to enter the Vista Key.

    I entered the Key and it went through a process where I saw a progress bar do something. Then it said Vista was activated and brought me to the desktop.

    At the desktop, I was then prompted again with the windows saying an unauthorised change had been made and to enter the Vista Key. The bottom right of the desktop also still said windows was not genuine.

    So I entered the Vista Key again and it went through the process where I saw a progress bar do something. Then it again said Vista was activated.

    The bottom right of the desktop still said windows was not genuine though.

    So, I went and restarted twice. Then, I logged in again.

    It no longer prompts or visually displays that vista is not genuine or activated so I'm guessing this solution has worked out.

    Fingers crossed that I won't have any more issues.

    Thanks very much for your effort and advice.
    • Marked as answer by DellWGAProblem Thursday, March 17, 2011 11:35 AM
    Wednesday, March 16, 2011 11:39 PM

All replies

  • Please look at the Windows COA sticker on the bottom of your laptop and tell us if it says Windows Vista Ultimate or Vista in some other version or Windows XP (in any version.)  I would suspect the later.

    Vista Ultimate wasn't normally shipped with Dell computers and had to be specially ordered with the computer as an OEM product.  Granted your SLP key is for a Dell computer and the bios is for a Dell computer.

    Ultimate OEM was a favorite for the software pirates and college students (not saying that you were the one who put the product on the laptop) back when it first came out in 2007 and there are a lot of different hacks used to place Ultimate onto a computer that it isn't supposed to be on.  Many of these hacks are found out with the newer updates to Vista (SP1 caused a lot of them to fail with Invalid Key messages and SP 2 caused even more to fail.)

    You may still be able to obtain a valid set of reinstallation media from Dell by going to their web site and purchasing a set for a nominal cost.  You can also enter the service tag in their support area for your computer and find out the original shipped configuration (including the operating system) if the COA sticker isn't readable.

     

    Note also that the version of Office that is on the computer is one that is normally licensed to businesses in volume (it is a volume licensed product.) Most of these we see are also pirated with a "blocked VLK.)  The only way that you would legitimately have this product on the computer is if you purchased it through the school's bookstore as a student or as part of a home user product as an employee of the school.  If the later, then the product license expires when you no longer are employed by the school.

    Monday, March 14, 2011 4:01 PM
  • LVTravel

    Thank you very much for your detailed reply. I note all you wrote including the part about Microsoft Office. It all makes sense especially when I know how and where that I legitimately purchased both vista and office. My main concern is with vista as office seems to be unaffected so far. So, because of that, the rest of my reply will concentrate on the vista issue. Thanks though.

    The text on the sticker under the Dell Inspiron 6400 laptop says: "Windows VistaTM Ultimate OEMAct". It also says dell and has a barcode and the product key etc.. but I think you are mainly concerned with what title of windows is written on it.

    I'll be honest, I bought a Dell laptop with Vista Ultimate because I wanted to maximise the chances that I wouldn't have any trouble with Vista. I also wanted to have access to any feature of Vista that might be needed as I used it. Sure it cost a fortune but hey, I liked the idea of having a "Full" Vista!

    I hope this information helps you guys to help me. I'm not particularly pushed with the idea of having to buy another Vista Ultimate Key as the one I got should work and cost a lot of money to begin with. I'm also very much not wanting to reinstall as I've had this laptop for quite a while and it's got a lot of software installed and configured to my liking.

    Do you guys have any other advice on how I might get the laptop to figure out that it actually is genuine?
    Monday, March 14, 2011 7:37 PM
  • Note as an update:

    I found this article titled "You may be prompted to activate Windows Vista on a computer on which Windows Vista was already activated by a Volume License or OEM installation" at this web address:

    http://support.microsoft.com/kb/931573

     

    Having read it, I tried installing "Update for Windows Vista (KB931573)" available at this web address:

    http://www.microsoft.com/downloads/en/details.aspx?FamilyId=5549C98D-421A-4F77-97F3-4E82A4D6471B&displaylang=en

     

    Unfortunatly, it did not work.

     

    Still hoping for some advice from this forum.

    Monday, March 14, 2011 8:07 PM
  • Hello DellWGAProblem,

     

      I am not seeing any obvious cause to your Non-Genuine issue. This usually indicates some sort of problem with Vista's Licensing Store (or with the data contained in the Licensing Store file).  Please follow the below steps to recreate the Store and it's Data.

    1) Open an Internet Browser window.
    2) Type: %windir%\system32 into the browser address bar.
    3) Find the file CMD.exe
    4) Right-Click on CMD.exe and select 'Run as Administrator'
    5) Type: net stop slsvc   (it may ask you if you are sure, select yes)
    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
    7) Type: rename tokens.dat tokens.bar
    8) Type: cd %windir%\system32
    9) Type: net start slsvc
    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
    11) Restart your computer twice.
    12) You may be required to enter the Product Key and/or Activate. Please be sure to use the Product key listed on the side, bottom or (for some laptops) in the battery compartment of the PC. Also be sure to Activate using the By Phone method.

     

    Thank you,


    Darin MS
    Monday, March 14, 2011 11:16 PM
  • Thanks for verifying the Vista version, glad to see that I was wrong on the version of installed Windows.

    See Darin's response as this would have been my next step when I saw your reply.  

    Hopefully Darin's recommedation fixes the issue for you.  If not please repost a full report after attempting the license store recreation and attempt at activation.

    • Marked as answer by DellWGAProblem Thursday, March 17, 2011 11:36 AM
    Tuesday, March 15, 2011 9:15 PM
  • Hi Darin Smith MS and LVTravel

    It appears to have worked.

    I followed the steps laid out in the reply by Darin Smith MS except for step 11. Instead of restarting twice, I restarted three times.

    Then I logged into the laptop. It popped up and again said vista needed to be activated. The activation screen said an unauthorised change had been made and to enter the Vista Key.

    I entered the Key and it went through a process where I saw a progress bar do something. Then it said Vista was activated and brought me to the desktop.

    At the desktop, I was then prompted again with the windows saying an unauthorised change had been made and to enter the Vista Key. The bottom right of the desktop also still said windows was not genuine.

    So I entered the Vista Key again and it went through the process where I saw a progress bar do something. Then it again said Vista was activated.

    The bottom right of the desktop still said windows was not genuine though.

    So, I went and restarted twice. Then, I logged in again.

    It no longer prompts or visually displays that vista is not genuine or activated so I'm guessing this solution has worked out.

    Fingers crossed that I won't have any more issues.

    Thanks very much for your effort and advice.
    • Marked as answer by DellWGAProblem Thursday, March 17, 2011 11:35 AM
    Wednesday, March 16, 2011 11:39 PM
  • Darin

    Will this work for me? I'm having activation issues also.

     

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

    Validation Status: Genuine

    Validation Code: 0

    Cached Online Validation Code: N/A, hr = 0xc004f012

    Windows Product Key: *****-*****-GD2PK-BD3R2-44MV3

    Windows Product Key Hash: f7FPE6g/CLFmnJ4E6GbEU9Xn1sA=

    Windows Product ID: 89572-OEM-7332166-00021

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.0.6002.2.00010300.2.0.002

    ID: {25C06AC1-52F8-4B83-B42E-3C9BEF75E64C}(3)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows Vista (TM) Home Basic

    Architecture: 0x00000000

    Build lab: 6002.vistasp2_gdr.101014-0432

    TTS Error:

    Validation Diagnostic:

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: 6.0.6002.16398

     

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: 2.0.48.0

    OGAExec.exe Signed By: Microsoft

    OGAAddin.dll Signed By: Microsoft

     

    OGA Data-->

    Office Status: 109 N/A

    OGA Version: Registered, 2.0.48.0

    Signed By: Microsoft

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{25C06AC1-52F8-4B83-B42E-3C9BEF75E64C}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-44MV3</PKey><PID>89572-OEM-7332166-00021</PID><PIDType>2</PIDType><SID>S-1-5-21-406791455-2212827836-2802295709</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>Compaq Presario CQ60 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.32</Version><SMBIOSVersion major="2" minor="4"/><Date>20081120000000.000000+000</Date></BIOS><HWID>42313507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    Software licensing service version: 6.0.6002.18005

    Name: Windows(TM) Vista, HomeBasic edition

    Description: Windows Operating System - Vista, OEM_SLP channel

    Activation ID: 199086aa-6cb8-4e5b-b698-f2be56f1e8ee

    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

    Extended PID: 89572-00146-321-600021-02-1033-6001.0000-0452009

    Installation ID: 000150003190970061112534940933778195582794272486978591

    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473

    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474

    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476

    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475

    Partial Product Key: 44MV3

    License Status: Licensed

     

    Windows Activation Technologies-->

    N/A

     

    HWID Data-->

    HWID Hash Current: NAAAAAEAAgABAAIAAQABAAAAAwABAAEAeqj0VBRwQq16fwC+gvTGBvL0BHa8rSgHrFYqhQ==

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20000

    OEMID and OEMTableID Consistent: yes

    BIOS Information:

      ACPI Table Name             OEMID Value      OEMTableID Value

      APIC                                    INSYDE                                   

      FACP                                   HPQOEM                              SLIC-MPC

      HPET                                   INSYDE                                SLIC-MPC

      BOOT                                  INSYDE                                INSYDE 

      MCFG                                  INSYDE                                   

      ASF!                                     INTEL                    HCG

      SLIC                                    HPQOEM                              SLIC-MPC

      SSDT                                    INTEL                   SataAhci

      SSDT                                    INTEL                   SataAhci

     

     

    Saturday, March 19, 2011 3:20 PM
  • Please don't piggyback your issue on another one.  This only confuses everyone as to which one is being worked on.  Start your own thread by clicking on "Ask a Question" at the top of the forum and in the window tha opens post not only your MGA report that you show here but also any other pertinent information as to the issues you are having.

     

    Sunday, March 20, 2011 2:30 AM
  • Sorry

    I'll get off this discussion and ask my own.

    Sunday, March 20, 2011 12:17 PM