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Can't Connect!! RRS feed

  • Question

  • I've been having ongoing problems with connecting my main laptop to the server. I am able to install the connect software on a laptop and netbook, but not on my main laptop. It was at the point where it would install the software and try to connect, but at the last second the status bar would retract and I would get a message saying an unknown error occured. On the server the laptop appears but I am unable to connect. Now I can't even install the software. It simply closes in the midde of installation. I have to connect to the server using the ip address and not the server name. What could be the problem? Thanks.
    Sunday, November 18, 2012 7:52 PM

Answers

  • That would certainly throw some cold water onto this. Let me provide a great walkthrough in scrubbing your system that I have used extensively when dealing with an issue like yours http://forums.majorgeeks.com/showthread.php?t=35407

    I can't begin to tell you how many times I have used this forum to solve issues like yours.

    Let me know if I can be of any further help after you are through.

    Good luck!


    John Roberts Processor - Intel64 Family 6 Model 45 Stepping 7 Core I7 3930K CPU @ 3201Mhz, 6 Core, MOBO - ASUS P9X79-WS, RAM - 4 - DDR3 Corsair 8GB @ 800Mhz = 32GB, HDD - 1 Samsung 830 120GB SSD, 1TB, 1 - WD10 EADS-00M2B0 1TB, - Intel Gigabit CT Desktop Adapter Controller Card -

    • Marked as answer by James Xiong Friday, November 30, 2012 1:41 AM
    Wednesday, November 28, 2012 9:18 PM

All replies

  •  I have to connect to the server using the ip address and not the server name. What could be the problem? Thanks.
    That certainly could be a problem - what do you get if you ping your server by name?

    Phil P.S. If you find my comment helpful or if it answers your question, please mark it as such.

    Sunday, November 18, 2012 8:02 PM
  •  I have to connect to the server using the ip address and not the server name. What could be the problem? Thanks.

    That certainly could be a problem - what do you get if you ping your server by name?

    Phil P.S. If you find my comment helpful or if it answers your question, please mark it as such.

    pings fine


    to clarify, when I ping the server by name I am sucessful
    Sunday, November 18, 2012 8:10 PM
  • I had this issue. The Reg hack here solved it for me: 

    http://social.microsoft.com/Forums/is/whsvailbeta/thread/a90b4679-d2dc-4820-94f0-dce22da245a4

    Monday, November 19, 2012 3:25 AM
  • I've already tried this. I don't have those entries in the reg.
    Monday, November 19, 2012 3:50 AM
  • any other ideas?
    Tuesday, November 20, 2012 1:11 AM
  • no??
    • Proposed as answer by Alexstjohn Sunday, November 25, 2012 1:43 AM
    • Unproposed as answer by Alexstjohn Sunday, November 25, 2012 1:44 AM
    Wednesday, November 21, 2012 11:11 PM
  • I got nothin' sorry. I'd maybe try uninstalling and reinstalling .NET 3.5 and see if that helps, but I'm not hopeful. You may have some luck on the forums on wegotserved.com, they're pretty knowledgable over there and have helped me out a bunch of times on WHS2011.
    Saturday, November 24, 2012 7:24 PM
  • Sorry about that. My first time posting here.

    I have had the same issue before and here is how I was able to work around it.

    1) Uninstall any of the items or parts of the connector software that show up in the Control Panel in the Programs and Features.

    2) Using Explorer look in the "C:\Users\All Users\Microsoft\Windows Server" and delete this folder

    3) Go to "Start" then in "Run" type - %temp%. This will open the Temp files folder. Select everything and delete.

    4) Restart your computer

    5) After your computer finishes rebooting open Internet Explorer and use your ip address to access the connect page (Assuming you have made it static) xxx.xxx.x.xxx/connect

    6) When this page is open click onto "Download Software For Windows" and DO NOT RUN! Instead, save the file to your desktop.

    7) Once that is completed, close IE.

    8) Locate the connector file on your desktop. Right click onto this file and choose to "Run as Administrator"

    9) Follow the prompts as you normally would to install. It should finish out and complete fromj there. Let me know if it does not.

    10) If, by some chance, it gets to a percentage and wants to roll back, let it. When it is finished restatrt your computer then repeat from Line 8.

    Let me know the results if these do not work for you.



    • Edited by Alexstjohn Sunday, November 25, 2012 2:11 AM
    Sunday, November 25, 2012 1:57 AM
  • Nope. It simply closes during installation. Not seeing any traces of the connect software anywhere. I don't seem to have a all users folder for some reason. I have the admin and my account folders. No microsoft folder in either.
    • Proposed as answer by Alexstjohn Sunday, November 25, 2012 6:08 PM
    • Unproposed as answer by Alexstjohn Sunday, November 25, 2012 6:08 PM
    Sunday, November 25, 2012 3:15 PM
  • OK. That makes sense.

    1) Go to Start then choose "Control Panel". Once there click to open "Folder Options".

    2) Once open click on the tab at the top marked "View".

    3)Clear the following check box - "Hide protected operating system files", and on "Hidden Files and Folders" select the radio button "Show Hidden Files Folders and Drives".

    4) A warning will pop up asking if you are certain you want to do this. Say yes to that.

    5) Now go back and see if you can locate the folders I described earlier.

    Let me know what happens.


    John Roberts Processor - Intel64 Family 6 Model 45 Stepping 7 Core I7 3930K CPU @ 3201Mhz, 6 Core, MOBO - ASUS P9X79-WS, RAM - 4 - DDR3 Corsair 8GB @ 800Mhz = 32GB, HDD - 1 Samsung 830 120GB SSD, 1TB, 1 - WD10 EADS-00M2B0 1TB, - Intel Gigabit CT Desktop Adapter Controller Card -

    Sunday, November 25, 2012 6:14 PM
  • Still closes during install
    Monday, November 26, 2012 3:00 AM
  • Would you mind giving me the specs on your system and equipment?, please? It would help tremendously. Also, what errors are showing in the event viewer?

    John Roberts Processor - Intel64 Family 6 Model 45 Stepping 7 Core I7 3930K CPU @ 3201Mhz, 6 Core, MOBO - ASUS P9X79-WS, RAM - 4 - DDR3 Corsair 8GB @ 800Mhz = 32GB, HDD - 1 Samsung 830 120GB SSD, 1TB, 1 - WD10 EADS-00M2B0 1TB, - Intel Gigabit CT Desktop Adapter Controller Card -

    Monday, November 26, 2012 6:28 AM
  • Samsung RF510 Laptop

    Core i7 Q720 @ 1.6 GHZ

    8 GB DDR3 Crucial Hyper X Ram

    500GB HDD

    GeForce 330m

    Win7 Home Premium

    How do I find errors in event viewer specific to whs 2011?

    Monday, November 26, 2012 9:44 PM
  • Sorry for the assumption on my part.

    1) Start - Administrative Tools - Event Viewer

    2) Once Event Viewer is open there will be several categories on the upper left part of the window. Windows Logs is what you are looking for. Click onto the arrow on the left of it to get the drop down.

    3) The 1st category should be "Application". You are looking for items shown as "Error" in red that should reference the connector in the General Description at the bottom of the screen. To see the specific description make sure to select the "Error" entry to get the description.

    4) Since these are sorted by time you can either make another attempt to install the connector and then go to the Event Viewer or scroll down to the last attempt time.

    Let me know what you find. 


    John Roberts Processor - Intel64 Family 6 Model 45 Stepping 7 Core I7 3930K CPU @ 3201Mhz, 6 Core, MOBO - ASUS P9X79-WS, RAM - 4 - DDR3 Corsair 8GB @ 800Mhz = 32GB, HDD - 1 Samsung 830 120GB SSD, 1TB, 1 - WD10 EADS-00M2B0 1TB, - Intel Gigabit CT Desktop Adapter Controller Card -

    Monday, November 26, 2012 10:59 PM
  • these are the errors I'm getting:

    Faulting application name: ClientDeploy.exe, version: 6.1.8800.16399, time stamp: 0x4ff7534a
    Faulting module name: KERNELBASE.dll, version: 6.1.7601.17932, time stamp: 0x503285c2
    Exception code: 0xe0434352
    Fault offset: 0x000000000000caed
    Faulting process id: 0x17f8
    Faulting application start time: 0x01cdcc32b34a017b
    Faulting application path: C:\windows\Temp\Client Deployment Files\ClientDeploy.exe
    Faulting module path: C:\windows\system32\KERNELBASE.dll
    Report Id: 04e63941-3826-11e2-8003-002454d2340e

    Faulting application name: ClientDeploy.exe, version: 6.1.8800.16399, time stamp: 0x4ff7534a
    Faulting module name: KERNELBASE.dll, version: 6.1.7601.17932, time stamp: 0x503285c2
    Exception code: 0xe0434352
    Fault offset: 0x000000000000caed
    Faulting process id: 0x17f8
    Faulting application start time: 0x01cdcc32b34a017b
    Faulting application path: C:\windows\Temp\Client Deployment Files\ClientDeploy.exe
    Faulting module path: C:\windows\system32\KERNELBASE.dll
    Report Id: f1e6c871-3825-11e2-8003-002454d2340e

    Application: ClientDeploy.exe
    Framework Version: v4.0.30319
    Description: The process was terminated due to an unhandled exception.
    Exception Info: System.ComponentModel.Win32Exception
    Stack:
       at Microsoft.WindowsServerSolutions.Networking.ServerDiscovery.HostsFileUpdater.AddEntry(System.String, System.Net.IPAddress)
       at Microsoft.WindowsServerSolutions.ClientSetup.ClientDeploy.Program.Main()

    Tuesday, November 27, 2012 12:16 AM
  • OK! Thank you for that.

    Can you tell me what version of .NET you have installed? Is your system current on its updates?

    It appears that this may be .NET related based on what you sent.

    Let me know.


    John Roberts Processor - Intel64 Family 6 Model 45 Stepping 7 Core I7 3930K CPU @ 3201Mhz, 6 Core, MOBO - ASUS P9X79-WS, RAM - 4 - DDR3 Corsair 8GB @ 800Mhz = 32GB, HDD - 1 Samsung 830 120GB SSD, 1TB, 1 - WD10 EADS-00M2B0 1TB, - Intel Gigabit CT Desktop Adapter Controller Card -

    Tuesday, November 27, 2012 1:19 AM
  • I'm pretty sure it's 4.5. My laptop updates constantly but I'll double check my windows updates.
    Tuesday, November 27, 2012 2:02 AM
  • Windows updates is current.
    Tuesday, November 27, 2012 2:14 AM
  • Since your .Net is 4.5 on Home Premium, and I have Ultimate with 4.0 I am suggesting you do the following:

    1) Uninstall all versions of .Net. I use a free utility called Revo Uninstaller http://www.revouninstaller.com/revo_uninstaller_free_download.html. It truly is free and does an excellent job removing leftover bits and pieces. This link will give you 2 options, just download and install the free version.

    2) Once installed run the program and it will list everything installed. Choose the uninstall button along the top and then check the "Advanced" on the first windows that comes up.

    3) For each of the scceeding windows that prompts for items to delete, use the "Select All" and then delete. Once you have comleted this, look to see if there is an entry for the Windows Home Server Connector. If so, do the same for it with Revo. If not, restart your computer.

    4) After your computer has restarted download to your desktop  ".NET 3.5 SP1" from this link http://www.microsoft.com/net/download/earlier-versions, but do not install yet.

    5) Go to "start" -> "All Programs" -> "Accessories" find the "Command Prompt", right click on it to "Run as Administrator".

    6) After the window opens and you have the blinking cursor type the following without the quotes "sfc /scannow". Let this run until completion.

    7) Now locate the .NET 3.5 file on your desktop. Right click on it and choose "Run as Administrator". Once that has completed restart your computer.

    8) After the re-boot type in your IP address to go to the connector window. Click on the "Download Software For Windows". If you have not saved the WHS connector file to your desktop, do it now. Do Not run it directly from the browser window.

    9) Once it is on your desktop, right click on it and choose "Run as Administrator".

    As a side note, if you have any anti-virus, malware protection other than Microsoft, the time to disable them would be prior to attempting to install the connector. Also, let me know which and what you have installed.

    Let me know what happens after you have completed this. I have my fingers crossed.


    John Roberts Processor - Intel64 Family 6 Model 45 Stepping 7 Core I7 3930K CPU @ 3201Mhz, 6 Core, MOBO - ASUS P9X79-WS, RAM - 4 - DDR3 Corsair 8GB @ 800Mhz = 32GB, HDD - 1 Samsung 830 120GB SSD, 1TB, 1 - WD10 EADS-00M2B0 1TB, - Intel Gigabit CT Desktop Adapter Controller Card -

    Tuesday, November 27, 2012 4:57 PM
  • .net 3.5 doesn't want to install for some reason.
    Tuesday, November 27, 2012 8:17 PM
  • Please forward the results indicated in the Event Viewer.

    John Roberts Processor - Intel64 Family 6 Model 45 Stepping 7 Core I7 3930K CPU @ 3201Mhz, 6 Core, MOBO - ASUS P9X79-WS, RAM - 4 - DDR3 Corsair 8GB @ 800Mhz = 32GB, HDD - 1 Samsung 830 120GB SSD, 1TB, 1 - WD10 EADS-00M2B0 1TB, - Intel Gigabit CT Desktop Adapter Controller Card -

    Wednesday, November 28, 2012 12:15 AM
  • The only thing that came up for errors was bonjour. These errors don't occur during net3.5 install.
    Wednesday, November 28, 2012 1:35 AM
  • NET 3.5 installed as far as I can tell. At the end of installation I get a message saying install error but when I check the log it says installation successful with no errors. Now when I run the connect software it can't find my server. I see the whs pc in my homegroup and can access shared folder. I can still ping the server.

    What I haven't tried yet is to turn off all antivirus software. I'll try that now.


    I turned off Microsoft Security Essentials and Win Defender, and Spybot Teatimer. Still can't find server.
    Wednesday, November 28, 2012 5:27 AM
  • Your computer being a part of the "Homegroup" has been known to be an issue. I have 4 computers all on my network and Homegroup does nothing to add to your network. Also, you have competing security items installed on your system. Spybot has known issues relative to access and performance, especially the Teatimer functiont. MSE and Windows Defender are all you should need. I would recommend removing your laptop from the Homegroup and your WHS if you have included that. I would also suggest removing Spybot since it can conflict with Windows Defender.

    Restart after uninstalling any program and after removing from Homegroup.

    Let me know what happens after that.


    John Roberts Processor - Intel64 Family 6 Model 45 Stepping 7 Core I7 3930K CPU @ 3201Mhz, 6 Core, MOBO - ASUS P9X79-WS, RAM - 4 - DDR3 Corsair 8GB @ 800Mhz = 32GB, HDD - 1 Samsung 830 120GB SSD, 1TB, 1 - WD10 EADS-00M2B0 1TB, - Intel Gigabit CT Desktop Adapter Controller Card -


    • Edited by Alexstjohn Wednesday, November 28, 2012 6:47 AM
    Wednesday, November 28, 2012 6:47 AM
  • None of this helps. I overlooked something though, apparently I have the searchnut redirect virus! Whenever I try to connect to the server by server name, it redirects to this search engine. I think this may also affect this process! I'll look into getting rid of the virus. Also, I went to uninstall programs, and .net 4.5 was still there! I uninstalled that and ran revo, and there was no sign of it there. I reinstalled 3.5 sp1 and got install error. I'll get rid of the virus and see what happens.
    Wednesday, November 28, 2012 7:48 PM
  • That would certainly throw some cold water onto this. Let me provide a great walkthrough in scrubbing your system that I have used extensively when dealing with an issue like yours http://forums.majorgeeks.com/showthread.php?t=35407

    I can't begin to tell you how many times I have used this forum to solve issues like yours.

    Let me know if I can be of any further help after you are through.

    Good luck!


    John Roberts Processor - Intel64 Family 6 Model 45 Stepping 7 Core I7 3930K CPU @ 3201Mhz, 6 Core, MOBO - ASUS P9X79-WS, RAM - 4 - DDR3 Corsair 8GB @ 800Mhz = 32GB, HDD - 1 Samsung 830 120GB SSD, 1TB, 1 - WD10 EADS-00M2B0 1TB, - Intel Gigabit CT Desktop Adapter Controller Card -

    • Marked as answer by James Xiong Friday, November 30, 2012 1:41 AM
    Wednesday, November 28, 2012 9:18 PM
  • Ok, I'm clean now!

    I get 404 error when I try to connect.

    Tuesday, December 4, 2012 8:27 PM
  • I reset my router thus resetting the ip address of the server. I changed my hosts file to reflect this, so now it's doing what it was doing before where it's installing the software, then quits.
    Wednesday, December 5, 2012 4:50 AM
  • bump. Is it rude to bump here??
    Sunday, December 9, 2012 11:15 PM
  • I am terribly sorry. I had submitted a response, but now I don't see it on the board. Let me know if you would like me to continue or if you have resolved this issue.

    Regards,


    John Roberts Processor - Intel64 Family 6 Model 45 Stepping 7 Core I7 3930K CPU @ 3201Mhz, 6 Core, MOBO - ASUS P9X79-WS, RAM - 4 - DDR3 Corsair 8GB @ 800Mhz = 32GB, HDD - 1 Samsung 830 120GB SSD, 1TB, 1 - WD10 EADS-00M2B0 1TB, - Intel Gigabit CT Desktop Adapter Controller Card -

    Thursday, December 13, 2012 4:38 PM
  • That's ok. Yes I'm still having problems. I get 404 error when trying to connect to the server by name, and when I use ip address, it quits while installing the software. Thanks.
    Thursday, December 13, 2012 8:12 PM
  • bump
    Thursday, December 20, 2012 11:49 PM
  • noone can help? :(
    Sunday, December 30, 2012 1:22 AM
  • Is there another forum that can help?
    Tuesday, January 22, 2013 5:56 PM
  • I think there is something wrong with your network. There should be no need to use a hosts file entry if the router is working properly (7 posts back) and that takes you back to your very first post "I have to connect to the server using the ip address and not the server name." I would try to resolve that issue and see if it resolves your other problem.

    Phil P.S. If you find my comment helpful or if it answers your question, please mark it as such.

    Tuesday, January 22, 2013 6:15 PM
  • Ok. I do have intermittant issues with my network. I do have an older router (E1000) and was considering getting a new one. I'll try power cycling everything again and maybe trying to reset my network card somehow on my laptop since the problem only happens on there. Thanks!
    Tuesday, January 22, 2013 6:39 PM
  • There may be something wrong with my network adapter. I am unable to update the driver for it, and even though I can see it in device manager, when I try to use the intel wifi utility it says there is no supported device detected, and I can't run the hardware test in diagnostics tool. It says unsupported driver. My driver version is from 2010 and I can't seem to update it. I probably need to go to another forum since this is not a whs issue. Thanks!
    Tuesday, January 22, 2013 7:44 PM
  • Might be worth testing with a wired connection to take out that wireless variability. The initial backup would take forever via wireless anyway.

    Phil P.S. If you find my comment helpful or if it answers your question, please mark it as such.

    Tuesday, January 22, 2013 7:47 PM
  • Can't connect via wired connection either
    Thursday, January 24, 2013 1:28 AM
  • Reset network. Can't connect
    Friday, January 25, 2013 5:52 PM