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Windows 7 Build 7601 This copy of Windows is not genuine RRS feed

  • Question

  • I purchased Windows 7 directly from Microsoft.com back in June 2011.  I turned my laptop on this morning and it is now showing me an error Build 7601 This Copy of Windows is not genuine.  Please advise how this is possible, when I know for fact that it was purchased and dowloaded directly from microsoft.com  Below is the diagnostic report:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a2
    Windows Product Key: *****-*****-Y48PP-JXCCM-F22JD
    Windows Product Key Hash: c9bQY0dPPbZ18ewBdrR2igeA/3g=
    Windows Product ID: 00359-032-8473956-85060
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {D32680F7-3AAC-4A71-998A-908653FEAF05}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Edition 2003 - 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-800a_E2AD56EA-766-191_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{D32680F7-3AAC-4A71-998A-908653FEAF05}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-F22JD</PKey><PID>00359-032-8473956-85060</PID><PIDType>5</PIDType><SID>S-1-5-21-1699728642-4146564951-3140505680</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv6000 (RP295UA#ABA)  </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.13     </Version><SMBIOSVersion major="2" minor="4"/><Date>20070102000000.000000+000</Date></BIOS><HWID>20BD3107018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91E30409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>8A3CEA5B24505A2</Val><Hash>C1wSXySLuKr1YgpsEdx4csuAoH0=</Hash><Pid>73931-721-3830635-57820</Pid><PidType>1</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>3292EC4B3CDD25E</Val><Hash>FAhUlJ3cuifDwxkj6BnwpEjHEeY=</Hash><Pid>81602-303-7948914-68887</Pid><PidType>10</PidType></Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/><App Id="A1" Version="11" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00170-032-847395-01-1033-7601.0000-2462011
    Installation ID: 018601660256949031266561590371763173044020007883967380
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: F22JD
    License Status: Notification
    Notification Reason: 0xC004F200 (non-genuine).
    Remaining Windows rearm count: 5
    Trusted time: 9/3/2011 6:29:33 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4A2
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 9:2:2011 22:28
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: OgAAAAEABwABAAIAAAABAAAAAgABAAEAJJSCRgCISOSgNNZDhvNozuIVFrts5wK8eGuqpdaWHPIqhQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   HP      30BB   
      FACP   INTEL   CALISTGA
      HPET   HP      30BB   
      BOOT   HP      30BB   
      MCFG   HP      30BB   
      TCPA   HP      30BB   
      APIC   HP      30BB   
      SLIC   HPQOEM  SLIC-MPC
      SSDT   HP     30BB   
      SSDT   HP     30BB   

     

    Saturday, September 3, 2011 11:44 AM

Answers

All replies

  • Try System Restore to a point several days ago.
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Saturday, September 3, 2011 12:26 PM
    Answerer
  • Hi, thanks for the suggestion... can you direct me how to do that by chance??
    Saturday, September 3, 2011 12:42 PM
  • Click Start, type system restore, hit Enter, and follow the instructions. 
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Saturday, September 3, 2011 12:46 PM
    Answerer
  • Thanks...I tried system restore...unfortunately, this did not fix the problem.  While I am no longer receiving a black screen, I still am recieving the error message in the lower right corner of my screen:

    Windows 7

    Build 7601

    This copy of Windows is not genuine

    Any other thoughts or suggestions?? 

    Saturday, September 3, 2011 1:02 PM
  • I have the same problem.  Digital download copy of Windows 7 purchased from Microsoft at release, install on a home built 3g dualcore sys.

    Last night It popped up saying it was no longer valid...

    I have tried reentering the product #, and even did the phone activation, and getting a message that the key is being blocked...

    Tried chat support and get a message telling me my key is not valid for this country......

    What the heck is going on here....???

     

    I did run Malwarebytes and it did find 6 bad files that it removed.  But that has not helped.

     

     

     

    Saturday, September 3, 2011 4:01 PM
  • Bluhawk,

    You are poaching another user's thread.  Please observe announcement 2 at the top of this forum page. 


      Most Non-Genuine issues look the same regardless of the true underlying cause. So to help minimize the confusion caused by troubleshooting multiple different issues, we ask that all users create their own threads for thier own specific issues.

    In other words, please do not post "Me Too" messages in other people's threads.

    Even if you have the same problem, it is not the problem being discussed in this thread. This thread is about Norusa's issue.  Please start your own new thread and include your MGADiag Tool report as requested in announcement 1.


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Saturday, September 3, 2011 4:22 PM
    Answerer
  • I tried the syestem restore but that didn't work...any other ideas on what is going on that is causing this and what I can do to fix this??
    Saturday, September 3, 2011 10:53 PM
  • Norusa, you need to contact the Microsoft Store where you purchased Windows.  If you read some of the other posts, replies are starting to show up that say that is the resolution.
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Saturday, September 3, 2011 11:07 PM
    Answerer
  • I purchased it online via the Microsoft Store, not at a physical store.  Hopefully I can find a number or a resolution...this is quite frustrating.
    Sunday, September 4, 2011 2:08 AM
  • Yes, I understand that you purchased online.  You need to call them.  That is how others are resolving this.  It sounds like a data file there got misprocessed and good keys were blocked in error.  I understand they are issuing replacement keys or something like that.
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Sunday, September 4, 2011 2:17 AM
    Answerer
  • Thank you very much Cbarnhorst for all your help.  I contact MS at  866-530-6364  and they were able to issue me a replacement key. 

    Sunday, September 4, 2011 9:05 PM
  • I just wanted to update this thread.

    There appears to have been an issue with the Product key Activation/Validation servers that only effected a subset of Digitally Distributed Product keys.

    This issue has been corrected and user that were affected by this should no longer be seeing a Non-Genuine/Key Blocked error.

    If you do still see this error please try the following:

    1) Reboot and then re-try Activating and/or Validating.

    2) If you still see the issue, please contact Microsoft Assisted Support (at one of the below URLs)

    North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4

    Outside North America:
    http://support.microsoft.com/contactus/?ws=support#tab0

     

    Thank you,


    Darin MS
    • Marked as answer by Darin Smith MS Wednesday, September 7, 2011 9:43 PM
    Wednesday, September 7, 2011 9:43 PM