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IS MY WINDOWS INSTALLATION CODE GENUINE? RRS feed

  • Question

  • I TRIED TO FOLLOW ALL THE INSTRUCTIONS TO RE-INSTALL MICROSOFT WINDOWS,BUT NO RESULT.I EVEN PHONEDE MICROSOFT SA,I WAS TOLD TO ENTER THE CODES OF 6 NUMBERS NINE TIMES THEN I GOT A DISPPOINTING MESSAGE THAT THE PRODUCT IS NOT GENUINE OR IT DOES NOT EXIST.
    • Moved by Carey FrischMVP, Editor Thursday, August 26, 2010 5:43 PM Move to appropriate forum category (From:Genuine Advantage Offers - Eligibility Issues Forum)
    Thursday, August 26, 2010 5:41 PM

Answers

  • Hello NATHI MBAMBO,

    In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Run" several times to download and start the Utility.  When asked, click the "Continue" button.  When the utility completes its run, click the "Copy" button, then come back here and paste the report into your post.

    Also, please look on the computer for a Certificate of Authenticity (CoA).  If there is a CoA, please tell us what version and edition of Windows is listed on the CoA, and if there is a manufacturer's name or "OEM Software" or "OEM Product" printed on the CoA.  Do not post the product key printed on the CoA.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Thursday, August 26, 2010 6:07 PM

All replies

  • Hello NATHI MBAMBO,

    In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Run" several times to download and start the Utility.  When asked, click the "Continue" button.  When the utility completes its run, click the "Copy" button, then come back here and paste the report into your post.

    Also, please look on the computer for a Certificate of Authenticity (CoA).  If there is a CoA, please tell us what version and edition of Windows is listed on the CoA, and if there is a manufacturer's name or "OEM Software" or "OEM Product" printed on the CoA.  Do not post the product key printed on the CoA.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Thursday, August 26, 2010 6:07 PM
  • No reply from the Original Poster.

    Issue is assumed to be resolved.


    Darin MS
    Tuesday, August 31, 2010 9:10 PM