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    i recently purchased a new computer with Vista home premium pre installed,i activated automatically,but am now being asked to activate within 30 days (3 left),when i try i get activation failed key in use(my key?),i have tried every route inc phone where when asked to type in key am told nothing has been received,whats going on, i cant find a comparable question or solution on the forum,the Microsoft phone lines all refer me back to the manufacturer ,and the manufacturer refers me back to Microsoft ,the instalation is shown as valid when tested?
    Saturday, October 18, 2008 4:54 PM

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    Its Only Me,

    Thank you for visiting the Genuine Advantage forum.  Your issue is related to Windows Product Activation.  In an attempt to assist I would like to provide some information which may or may not help. Curious who is the actual manufacturer of the computer which you recently purchased? The computer appears to have been a home built computer or by a local shop. I do not see any reflection of a major manufacturer based on the MGA Diagnostic results. 

    From the Desktop:

    a) If you have access to the Start button: Click the Start button, and type in "slui.exe 4" in the search field and then press the "Enter" key. This will bring up the Activate by Phone dialog window. Follow the steps provided by the window. The phone activation process should only take about 6 minutes.


    b) If you do not have access to the Start button: Reboot and login to Vista, a dialog window will come up. In that window, click the option "Access computer with reduced functionality". Once you do that, Internet Explorer or Firefox browser will open. In the address bar type "c:\windows\system32\cmd.exe" press enter, a new window will come up, type: slui 4 and hit enter and follow steps to Activate over the Phone.

    Also you may reference the following site for various Telephone Activation Centers:

    http://support.microsoft.com/kb/326851

    Next I noticed you have a retail version of Vista. Should you need to call for telephone activation again let them know Vista is retail.  Thank you for visiting the Genuine Advantage forum.  Please let us know if this resolved your issue.



    Stephen Holm, MS
    WGA Forum Manager
    Stephen Holm
    • Marked as answer by Stephen Holm Monday, October 20, 2008 8:27 PM
    Monday, October 20, 2008 8:26 PM
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    Motherboardlove,

    Thank you for attempting and provide assistance to the customer. We do our best to support ALL customers regardless. Please keep in mind there are different release versions of operating systems either customers may purchase. Next major manufacturers install OEM SLP operating systems. In turn they (manufacturers) are responsible for providing technical support to the customer as per the EULA. Also Activation does not fall under the WGA Support scope but we try to provide basic assistance in order to help our customers. Next we would redirect accordingly where they would receive support. Hopefully this will inform you with more information.


    Thank you,

    Stephen Holm, MS
    WGA Forum Manager
    Stephen Holm
    • Marked as answer by Stephen Holm Monday, October 20, 2008 8:33 PM
    Monday, October 20, 2008 8:31 PM

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    sorry i now show diagnostic report

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x0
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-XK376-TJ7T4-76PKF
    Windows Product Key Hash: 5QFdDDGgO8Pgmj93aZhOuZ69dH0=
    Windows Product ID: 89583-022-5000027-71614
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {0FD006D2-A318-4330-A9B9-67C673253420}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000009
    Build lab: 6001.vistasp1_gdr.080917-1612
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 102
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{0FD006D2-A318-4330-A9B9-67C673253420}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-76PKF</PKey><PID>89583-022-5000027-71614</PID><PIDType>5</PIDType><SID>S-1-5-21-2264011783-771399192-3603510100</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>P5K SE/EPU</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0404   </Version><SMBIOSVersion major="2" minor="4"/><Date>20080618000000.000000+000</Date></BIOS><HWID>4B303507018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002


    Sunday, October 19, 2008 8:19 AM
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    contact your PC's manufacturer, and demand that they give you support. tell them MS wont help you, and refers you to your manufacturer.
    Sunday, October 19, 2008 11:00 PM
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    Its Only Me,

    Thank you for visiting the Genuine Advantage forum.  Your issue is related to Windows Product Activation.  In an attempt to assist I would like to provide some information which may or may not help. Curious who is the actual manufacturer of the computer which you recently purchased? The computer appears to have been a home built computer or by a local shop. I do not see any reflection of a major manufacturer based on the MGA Diagnostic results. 

    From the Desktop:

    a) If you have access to the Start button: Click the Start button, and type in "slui.exe 4" in the search field and then press the "Enter" key. This will bring up the Activate by Phone dialog window. Follow the steps provided by the window. The phone activation process should only take about 6 minutes.


    b) If you do not have access to the Start button: Reboot and login to Vista, a dialog window will come up. In that window, click the option "Access computer with reduced functionality". Once you do that, Internet Explorer or Firefox browser will open. In the address bar type "c:\windows\system32\cmd.exe" press enter, a new window will come up, type: slui 4 and hit enter and follow steps to Activate over the Phone.

    Also you may reference the following site for various Telephone Activation Centers:

    http://support.microsoft.com/kb/326851

    Next I noticed you have a retail version of Vista. Should you need to call for telephone activation again let them know Vista is retail.  Thank you for visiting the Genuine Advantage forum.  Please let us know if this resolved your issue.



    Stephen Holm, MS
    WGA Forum Manager
    Stephen Holm
    • Marked as answer by Stephen Holm Monday, October 20, 2008 8:27 PM
    Monday, October 20, 2008 8:26 PM
  • Question
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    Motherboardlove,

    Thank you for attempting and provide assistance to the customer. We do our best to support ALL customers regardless. Please keep in mind there are different release versions of operating systems either customers may purchase. Next major manufacturers install OEM SLP operating systems. In turn they (manufacturers) are responsible for providing technical support to the customer as per the EULA. Also Activation does not fall under the WGA Support scope but we try to provide basic assistance in order to help our customers. Next we would redirect accordingly where they would receive support. Hopefully this will inform you with more information.


    Thank you,

    Stephen Holm, MS
    WGA Forum Manager
    Stephen Holm
    • Marked as answer by Stephen Holm Monday, October 20, 2008 8:33 PM
    Monday, October 20, 2008 8:31 PM
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    The computer is a Mesh ,who have been less than helpfull in attempts to resolve this problem,continually putting the blame on me for not typing in the correct key etc,and telling me as its a software problem its nothing to do with them and i should contact Microsoft? The 30 days have now expired they claim the key is genuine that they refute the information given to me by the Microsoft agent i spoke to when trying to enter the 9 ID blocks of no's that could not be verified and suggested i get back to the manufacturers and ask for a new product key and for them to contact Microsoft about the error this they refused to do sticking to the line it was a genuine product key and not there problem.
    I have tried the recovery disc today but nothing proceeds beyond the first steps asking for the product key wich of course is not accepted,the initial screen display shows this is not a genuine product in the bottom right corner and i get a window showing i might be a victim of counterfeight ,coming up,yet before this the validation showed it to be genuine despite subsequent showings ,as can be imagined with the appaling attitude of the suppliers im at a loss as to the next step?
    Tuesday, October 21, 2008 11:16 AM
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    Typing in slui.exe4 only changes the search symbol to a X ,no result.
    Tuesday, October 21, 2008 3:14 PM