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  Hafizul_aje,

   

  When you reformatted, you must have used a CD that installed a bogus copy of XP.

   

  The solution is to use the Recovery CD supplied by HP/Compaq for your exact make and model of computer.  Visit the HP support pages for your exact model and see if you can order a set of recovery CDs.  If you can get them, the installation of XP using these recovery CDs will solve the problem easily.

   

  Friday, September 28, 2007 3:40 PM
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  Your issue appears to be outside the scope of the Genuine Advantage forum. In an attempt to assist I would like to provide some information which may help. Recovery CD’s are specific to your computer manufacturer. Please contact your manufacturer for assistance. They should be able to assist with your request and/or questions. Since the telephone number and web sites are not maintained by Microsoft we cannot make any warranty as to their validity.

   

  I have included their contact information here for your convenience:   (800) 474-6836

   

   

  http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&dlc=en&product=1818343&lang=en&docname=bph07143

   

  Laptops

  http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&dlc=en&product=3253920&lang=en&docname=c00810334

  Replacement Parts

  http://h20141.www2.hp.com/hpparts/Country_Choice.asp

   

   

  Thank you,

   

  Stephen Holm, MS

  Friday, September 28, 2007 6:30 PM