One Care does not install correctly for Qwest customers RRS feed

  • Question

  • I installed the one care program.  It wortked but nothing will get the security to install.  It says message 2002.  Says this new progdram is expired!  I checked and it says there is no assiciated acct.  It indicates the problem is betwwen micorsoft (MSN) and Qwest. 


    First: How do we fix this?


    Second: How do we contact product support (no number is furnished)


    Third: Why is the customer having this problem?  Can't Microsoft figrue out how the keep and on going fix?


    Yes, the product is activated.  My machine is not protected at the present time and this is a worry.


    Thursday, December 27, 2007 6:13 AM